HR & Admin Generalist - POPJOY Retail

About IGG Canada

IGG Canada is a premium mobile game and video production studio located at 988 West Broadway, Vancouver, Canada. With spectacular views of the downtown skyline, coastal mountains, and English Bay, our studio provides a spacious, high-tech, and inspiring environment for creativity and collaboration.

IGG Canada is a division of IGG (I Got Games), a global interactive digital entertainment company that specializes in the development and operation of Mobile Games. Founded in 2006, IGG has grown into a leading global game developer and publisher, with studios and operations across China, the Philippines, Singapore, the United States, and Canada, where IGG established its Canadian studio in 2013. In 2025, POPJOY was established to expand the collectible toy business globally.

About POPJOY

POPJOY, with "trend and joy" as its core values, spans original IP incubation, hit product development, cross-industry collaborations, and global retail, creating a living and breathing trendy ecosystem. With disruptive creativity and ultimate craftsmanship quality, we create original IPs that bear the marks of our times, resonate with communities, and continuously refresh themselves.

Through our localized teams across multiple countries and global distribution platforms, we seamlessly connect online and offline channels. Our themed stores will be located in prime commercial districts across China, North America, Europe, Japan, South Korea, and Southeast Asia, while unmanned vending machines and cross-industry collaborations bring trends into everyday life. Through creativity and craftsmanship, POPJOY transforms trends into an accessible source of joy.

About the Role

We are looking for a proactive, detail-oriented HR & Admin Generalist to join our team at an exciting stage as we prepare to launch a brand-new retail store! You will play a key role in supporting our people and retail operations, with a primary focus on payroll and benefits administration.

This is a unique opportunity to be part of the store's opening, while also building a strong foundation for the future success of our retail operations in Canada.

Position: HR & Admin Generalist

Report to: Associate HR Manager

Hiring Level: Experienced

Expected Start Date: To be confirmed based on the store opening timeline and business requirements.
Location: Primarily based at our Vancouver office at 988 West Broadway, with regular visits to the retail store as required. The role may involve supporting store-opening preparations and ongoing retail operations.

Salary Range: $55,000-$76,000 annually before tax, negotiable and commensurate with skills and experience

Hiring Process

1. Resume review
   
2. Interviews to meet the team and discuss your experience and qualifications
3. Professional reference check conducted with your consent
4. Formal offer subject to satisfactory reference check results and internal approval

Employment Terms

Contract durations are subject to individual assessment and may vary based on specific qualifications and experience.

Job Responsibilities

HR, Payroll & Benefits Administration

• Manage day-to-day HR activities, with a primary focus on payroll processing and benefits administration.
• Process payroll accurately and on schedule, maintain payroll records, and prepare payroll reports and other routine financial and operational reports for the Canadian retail business.
• Coordinate with the Finance team on payroll reporting, expense documentation, invoice processing, and related reconciliations, as assigned.
• Maintain accurate records of store-related expenses, invoices, and supporting documentation.
• Assist with compiling financial and operational data to support reporting and business decisions.
• Identify discrepancies in payroll or financial records and follow up with the relevant stakeholders for resolution
• Administer employee benefits, including enrolments, changes, terminations, and coordination with benefits providers.
  
• Maintain accurate employee attendance records, leave entitlements, balances, and related documentation.
• Prepare, process, and maintain HR-related documents, employee records, and personnel files, ensuring accuracy, confidentiality, and compliance with company policies.
  
• Provide administrative support throughout the employee lifecycle, including recruitment, onboarding, promotions, transfers, leaves of absence, and offboarding, as needed.
• Manage day-to-day recruitment activities for retail and store-related positions, including building candidate pipelines, candidate sourcing, screening, interview coordination, and supporting hiring decisions in collaboration with the Store Manager.
  
• Monitor employee work permits and other relevant employment authorization documents, as required.
• Assist with the implementation and improvement of HR policies, procedures, and administrative workflows.
  

General Administration & Retail Operations Support

• Provide day-to-day administrative and operational support to ensure smooth office and retail operations.
• Coordinate with retail store managers and internal departments to address administrative requests and operational needs.
• Assist with purchasing office and store supplies, maintaining related inventory records, and coordinating deliveries as needed.
• Liaise with external vendors, suppliers, service providers, and building management regarding administrative and operational matters.
• Maintain departmental records, contact lists, contracts, and other administrative documentation.
• Assist with the coordination of store opening, relocations, and other retail-related projects, as required.
• Prepare reports, compile information, and maintain spreadsheets to support HR and administrative operations.
• Support improvements to administrative processes and workflows to enhance operational efficiency.
• Perform other related duties as assigned.
  

Requirements

• Minimum 2 years of relevant HR and administrative experience, with hands-on experience in the retail industry.
• Demonstrated ability to independently manage routine payroll processing and employee benefits administration.
  
• Practical experience with payroll reporting, financial documentation, and reconciliation in coordination with Finance.
• Established familiarity with retail recruitment channels, talent availability, and candidate sourcing, with the ability to build and maintain candidate pipelines for store operations.
  
• Excellent organizational and time-management skills, with a high level of accuracy and attention to detail.
  
• Strong verbal and written communication skills, with the ability to build and maintain positive working relationships.
• Ability to understand and consistently apply established policies, procedures, and instructions.
• Strong problem-solving skills and sound judgment, including the ability to recognize when to seek guidance or escalate matters.
  
• Ability to handle sensitive and confidential information with professionalism, tact, and discretion.
  

Bonus to Have

• Experience supporting retail store openings, including recruitment, onboarding, and administrative setup.
• Experience with vendor coordination, purchasing, or other retail-related administrative operations.
  
• Experience supporting the development or implementation of internal policies, procedures, or operational improvements.
• Fluency in additional languages, particularly Mandarin, is considered an asset.
  

What We Offer

• 13 days of accrued paid vacation and 5 paid sick days annually.
• Comprehensive health, dental, vision, and prescription coverage after 3 months.
  
• Active Living Benefit and Training/Development fee reimbursement after 3 months.
  
• Paid statutory holidays.
• Paid holiday closure between Christmas and New Year's.
  
• RRSP matching after 1 year.
• Monthly commuter allowance after 3 months.
• Monthly team lunches.
• Festival bonuses and gifts.
• Gifts for employees’ children.
• Employee referral bonuses.

Office & Team Perks

• Bike parking at the office and company-paid parking.
• Regular working hours from 10 a.m. to 6 p.m., including a paid lunch break.
• On-site entertainment facilities and gym.
  
• Casual dress code.
• Employee discounts at nearby restaurants and cafés through company partnerships.
• Employee-led clubs, social activities, and community initiatives supported by company funding.
  
• Snacks and drinks provided.