Human Resources Outsourcing, Supervisor

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

As a Human Resources Outsourcing (HRO) Supervisor at RSM, you will play a strategic leadership role in overseeing HR service delivery for multiple clients across diverse industries. You will lead a team of HR Consultants, ensuring high-quality HR support, compliance, and operational excellence for small and mid-sized businesses across the US. This role requires a balance of hands-on HR expertise specific to the US market, people management, process improvement, and strategic advisory capabilities to support clients in navigating complex HR challenges. Additionally, the HRO Supervisor will contribute to business development, HRIS implementations, and HR assessments.

Responsibilities:

• Client & Team Leadership: Oversee a team of HR Consultants, ensuring the effective execution of HR operations, compliance, and advisory services for multiple clients.

• HR Advisory & Compliance: Provide strategic HR guidance on employee relations, performance management, legal compliance, and HR best practices.

• Process Optimization & Scalability: Develop and standardize repeatable, scalable HR processes that improve efficiency and consistency across clients.

• Multi-Client HR Oversight: Manage HR service delivery across multiple clients or business units, ensuring tailored and compliant HR support.

• HRIS Implementation & Technology Management: Lead and support client side HRIS selection, implementation, and optimization (e.g., Rippling, UKG, ADP, Paychex, Paylocity).

• Mergers & Acquisitions (M&A) Support: Assist with HR due diligence, risk assessment, and post-merger integration strategies.

• HR Assessments & Compliance Reviews: Conduct comprehensive HR compliance assessments, identify potential risks, and develop corrective action plans to ensure regulatory adherence and operational efficiency.

• Business Development & Practice Growth: Support proposals, client presentations, and service expansion initiatives as an HR subject matter expert.

• Talent Development & Team Coaching: Mentor and develop HR Consultants, ensuring continuous learning and professional growth.

• Ambiguity & Change Management: Lead teams and clients through organizational change, workforce transitions, and evolving business needs.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field.

• 5–10+ years of HR experience supporting US based organizations

• Experience managing HR professionals (mentoring, coaching, performance management).

• Multi-client or multi-business unit experience (consulting, outsourcing, or large corporate HR roles with multiple stakeholders).

• Expertise in US based HR strategy, compliance, policy development, and process improvement.

• Experience advising on complex US HR matters (employee relations, performance management, legal compliance, investigations).

• Proven ability to build, optimize, and scale HR processes.

• Strong project management skills (HR technology implementations, mergers/acquisitions, assessments).

• Experience with HRIS selection and implementation (Rippling, UKG, ADP, Paychex, Paylocity, etc.).

• Ability to manage ambiguity, lead through change, and navigate complex stakeholder needs.

• Excellent communication and relationship-building skills (internal teams, clients, leadership).

• Travel up to 25% may be required based on client and business needs.

Preferred Qualifications:

• SHRM and/or HRCI certification

• Experience in HR outsourcing or HR consulting firms that support US based clients

• Benefits certifications or insurance licenses are a plus.

• Experience supporting multiple industries and consulting on HR best practices.

• Familiarity with HR compliance assessments, M&A, and HR process automation.

• Business development support experience and/or willingness to learn (proposals, client meetings, service expansion).

At RSM, we offer a competitive benefits and compensation package for all our people. Learn more about our total rewards at https://rsmcanada.com/careers/life-at-rsm/rewards-and-benefits.html.

We believe flexibility and in-person connection both play an important role in how we work and grow. Most roles at RSM follow a hybrid workstyle, which means team members are aligned to an RSM office and come together in person when it best supports clients, teams, development or relationship-building. Some roles may be virtual or primarily on-site based on role requirements, team priorities and client needs.

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Canadian uniformed service; Canadian Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [email protected].

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $88,000 - $162,000

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.