Posted 5 days ago
Hybrid Call Center Agent
@ Bill Gosling Outsourcing Corp.
London, Ontario
Overview
Bill Gosling Outsourcing is hiring a full-time Call Center Agent to handle inbound and outbound calls and resolve customer inquiries. The role pays $18.00/hour, requires 40 hours per week year round with flexible evenings and weekends, and includes paid training.
Pay:
$18 an hour
Responsibilities:
- Primary contact for customer inquiries by phone, email and chat
- Resolve complaints and escalate complex issues
- Update customer accounts and records
- Collaborate with team members and departments
Requirements summary:
- High school diploma required
- Previous customer service experience, preferably call center
- Comfortable with computer systems and customer management software
- Available full-time, including evenings and weekends
Tools & skills
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-11-02
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-11-03
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 |
| Schedule | day, evening |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required), Bachelor’s degree (preferred), College diploma (preferred) |
| Perks mentioned | Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Bill Gosling Outsourcing Corp.
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Your Business, Our Solutions, Further Together.
Full company description
𝗔 𝗧𝗲𝗰𝗵-𝗲𝗻𝗮𝗯𝗹𝗲𝗱 𝗕𝗣𝗢 𝗥𝗲𝗱𝗲𝗳𝗶𝗻𝗶𝗻𝗴 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 Bill Gosling Outsourcing is your 𝗮𝗱𝗮𝗽𝘁𝗶𝘃𝗲 𝗕𝗣𝗢 𝗽𝗮𝗿𝘁𝗻𝗲𝗿—powered by AI innovation, proprietary technology, and 70+ years of trusted expertise. We help enterprises scale smarter, execute faster, and focus on their most ambitious strategic goals. Across Banking & Financial Services, Utilities, Automotive, Insurance, and Consumer Services, we deliver outcome-based solutions—spanning Accounts Receivable Management, Customer Experience, and Sales & Acquisition—that blend human expertise with AI precision. Our adaptive ecosystem—featuring Auto-QA, AI Training, Real-Time Agent Assist, and Omnichannel Communications—drives measurable ROI, compliance, and customer experience excellence. With a global team of 𝟱,𝟵𝟬𝟬+ 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹𝘀 across 𝗡𝗼𝗿𝘁𝗵 𝗔𝗺𝗲𝗿𝗶𝗰𝗮, the 𝗨𝗞, the 𝗖𝗮𝗿𝗶𝗯𝗯𝗲𝗮𝗻, and 𝗔𝘀𝗶𝗮, Bill Gosling Outsourcing combines 𝘀𝗰𝗮𝗹𝗲 𝘄𝗶𝘁𝗵 𝗮𝗴𝗶𝗹𝗶𝘁𝘆. We don’t just support operations—we become a 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗽𝗮𝗿𝘁𝗻𝗲𝗿 that helps businesses unlock growth, resilience, and long-term success. 🌍 Turning customer experience into business impact. Partner with us: www.billgosling.com
- LinkedIn followers
- 24,507
- People associated on LinkedIn
- 3,085
- Reported office locations
- 55 Mulcaster St, Suite 600, Barrie, Ontario L4M 0J4, CA
- 355 Wellington St, Unit 225, London, Ontario N6A 3N7, CA
- 4200 Boulevard Saint-Laurent, Bureau 600, Montréal, Québec H2W 2R2, CA
- Upper McKinley Rd, Taguig, National Capital Region, PH
- 389 Argyle Street, Glasgow, Scotland G2 8LR, GB
- Towers Business Park, Manchester, England M20 2YY, GB
- 4410 E Claiborne Sq, Hampton, Virginia 23666, US
- 3030 Rizal Dr, Taguig, National Capital Region, PH
- C.C. El Cafetal Fase 2, Edificio E, 3er Piso, Heredia, San Jose 40472, CR
- C.C. El Cafetal Fase 2, Edificio E, 3er Piso La Ribera de Belén, Heredia, 40472, La Ribera de Belén, San Jose 40472, CR
- 74 Independence Square North Port of Spain, Port of Spain, TT
- 430 Udyog Vihar, Phase IV Gurugram, Haryana, India, Gurugram, Haryana 122015, IN
- Business categories
- Accounting
- Outsourcing
- Other recorded names
- Bill Gosling Outsourcing
- Specialties
- Accounts Receivable Management
- Customer Service
- Sales and Acquisition
- AI-Powered Auto-QA
- Quality Assurance
- Real-Time AI Assist
- Voice Technology (Accent Translation and Noise Cancellation)
- Predictive Analytics
- Data Intelligence
- Automation and Workflow Optimization
- Workforce Engagement and Learning Solutions
- and Compliance and Risk Management
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
𝗔 𝗧𝗲𝗰𝗵-𝗲𝗻𝗮𝗯𝗹𝗲𝗱 𝗕𝗣𝗢 𝗥𝗲𝗱𝗲𝗳𝗶𝗻𝗶𝗻𝗴 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 Bill Gosling Outsourcing is your 𝗮𝗱𝗮𝗽𝘁𝗶𝘃𝗲 𝗕𝗣𝗢 𝗽𝗮𝗿𝘁𝗻𝗲𝗿—powered by AI innovation, proprietary technology, and 70+ years of trusted expertise. We help enterprises scale smarter, execute faster, and focus on their most ambitious strategic goals. Across Banking & Financial Services, Utilities, Automotive…
| Field | Value |
|---|---|
| Industry | Outsourcing and Offshoring Consulting |
| Company size | 5,001-10,000 employees |
| Headquarters | Barrie, Ontario |
| Organization type | Privately Held |
| Year founded | 1955 |
| Specialties | Accounts Receivable Management Customer ServiceSales and AcquisitionAI-Powered Auto-QAQuality AssuranceReal-Time AI AssistVoice Technology (Accent Translation and Noise Cancellation)Predictive AnalyticsData IntelligenceAutomation and Workflow Optimization |
| Open jobs on Jobsy | 7 |
| View page |
Join a Team That’s Passionate About Making Lives Better!
At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!
As a Call Center Agent, you’ll handle inbound and outbound calls, assist customers with inquiries, and provide tailored solutions. This role is perfect for someone who enjoys connecting with people, thrives in a team environment, and is committed to delivering exceptional service.
Compensation: $18.00/hour
What You'll Do:
- Serve as the primary point of contact for customer inquiries, requests, and concerns via phone, email, and chat.
- Listen attentively to customer needs and provide accurate and timely information, solutions, and assistance.
- Resolve customer complaints and escalate complex issues to the appropriate department or supervisor as needed.
- Maintain a positive and professional demeanor in all customer interactions, striving to exceed customer expectations.
- Update customer accounts and records with relevant information and notes.
- Collaborate with other team members and departments to ensure seamless customer experiences.
Position Requirements:
- Ability to work full-time (40-hours per week) year round
- Ability to work flexible hours, including evenings and weekends, as needed
- No extended time off or vacation within the first 6 months of employment
Education & Experience:
- Previous customer service experience, preferably in a call center or similar environment.
- High school diploma (or equivalent) is required
- Bachelors or Diploma in a related field is preferred but not required
Skills & Abilities:
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Ability to remain calm and patient under pressure.
- Comfortable using computer systems and customer management software.
- Ability to multitask and prioritize tasks effectively.
- Empathetic and customer-focused attitude.
This job posting is for an existing vacancy.
Why Join Us?
Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
Rewarding Work: Help businesses grow while making a real difference in people’s lives!
Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!
Twitter & Instagram: bgocareers
Facebook: Bill Gosling Outsourcing
LinkedIn: Bill Gosling Outsourcing
Website – https://www.billgosling.com/careers
By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s Privacy Policy here- https://www.billgosling.com/privacy-policy and consent to the collection, use, and storage of personal information in accordance with the policy.
At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.
Bill Gosling Outsourcing – Where your career thrives!
AI Use Notice: Bill Gosling Outsourcing utilizes Artificial Intelligence (AI) technologies as part of our hiring and candidate evaluation process. These tools assist our team in reviewing applications and identifying qualifications relevant to the role.
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