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Posted 3 months ago

IBMS (Operative BMS) Techno-Functional Analyst -– L1/L2/L3 Support

@ Astra North Infoteck Inc.

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Toronto, Ontario

Contract
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Overview

Astra North Infoteck Inc. is hiring a contract IBMS (Operative BMS) techno-functional analyst to provide L1/L2/L3 support, troubleshoot scheduling, ad sales, traffic and billing issues, and perform SQL-based database fixes. The role is hybrid in Toronto, with 2-3 days in the office, and remote work is open to non-local candidates.

Responsibilities:

  • Provide L1/L2/L3 support for IBMS in a helpdesk environment
  • Troubleshoot scheduling, ad sales, traffic and billing issues
  • Perform SQL database troubleshooting and data fixes
  • Conduct root cause analysis and ensure SLA adherence

Requirements summary:

  • Strong hands-on experience with Operative IBMS
  • Hands-on SQL and database troubleshooting (mandatory)
  • Helpdesk or EUC support experience
  • Knowledge of broadcast or media workflows
  • Familiarity with ServiceNow, JIRA or similar tools

Tools & skills

Operative IBMSSQLServiceNowJIRAVDIVPN
Source and dates

Source type not verified · zoho

Employer posting date
2026-08-18
First seen by our source
2026-10-11
Source record updated
2026-10-11

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityMid level
DepartmentIT
Travelair: none · ground: none
Work settingOffice, Home
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Astra North Infoteck Inc.

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FieldValue
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Job description

IBMS (Operative BMS) SME – Techno-Functional Analyst – L1/L2/L3 Support & SQL

Toronto, ON - Hybrid (2-3 Days WFO)

Important Con Call Notes

• Open for candidates to work remotely for non local candidates.

• Hands on IBMS system (company name - Operative) - (operation side or implementation side) -

• Previously submitted profiles did not have IBMS experience.

• This Tool used by media companies - please target those companies

Role Descriptions:

• Provide L1/L2/L3 support for IBMS (Operative BMS) in a helpdesk environment

• Troubleshoot issues in scheduling | ad sales | traffic | and billing modules

• Handle incidents | service requests | and user queries via ticketing tools

• Perform SQL-based database troubleshooting | data validation | and fixes

• Investigate and resolve data inconsistencies and system integration issues

• Conduct root cause analysis (RCA) and ensure SLA adherence

• Support user access | configurations | and minor enhancements

• Work closely with sales | traffic | finance | and technical teams

Essential Skills:

• Strong experience in Operative IBMS BMS system

• Knowledge of broadcast/media workflows (scheduling | ad sales | traffic | billing)

• Hands-on SQL & database troubleshooting (mandatory)

• Experience in helpdesk / EUC support environment

• Familiarity with ServiceNow/JIRA or similar tools

• Strong analytical | problem-solving | and communication skills

• Understanding of infrastructure / EUC environment (VDI | VPN | etc.)

• Knowledge of integrations and reporting tools


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