ILS Support /Tech Writer

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.

Introduction:
Robertson is seeking a skilled ILS Support /Tech Writer to join our client in support of an existing vacancy.

Contract Period: 18 months
Pay Rate: Starting from $38 per hour
Location: Ottawa, ON
Location Type: Hybrid
Business Hours: Monday-Friday, 9:00 AM to 5:00 PM

Job Responsibilities:

• Collect, organize, and analyze technical data to support Logistic Support Analysis (LSA) activities, including Reliability, Maintainability, Failure Analysis, Life Cycle Costing, Sparing Analysis, and Maintenance Task Analysis (MTA)
• Review vendor documentation and OEM manuals to identify maintenance and support requirements
• Conduct / review existing Reliability, Availability, and Maintainability (RAM) studies, including Reliability Block Diagrams, FMECA, and Level of Repair Analysis (LORA)
• Support the management and organization of data within LSAR tools and the Maximo maintenance management system
• Collaborate with engineering, procurement, service delivery, Technical Authorities, and ship staff to validate updates and resolve maintenance/documentation queries
• Develop Maintenance Plans, Preventive or Corrective Maintenance Schedules, Instructions, Performance Tests, and Spare Parts Lists with Provisioning Technical Data for new or modified ship systems
• Support the development of Equipment Family Trees, User Manuals, and Training Material
• Maintain and revise existing CFTOs, incorporating updates from OEM manuals, specifications, and preventive maintenance routines
• Create, review, and process Document Change Requests; assist in preparing Change Packages to ensure technical data reflects the latest system/equipment configuration
• Assist in the preparation of technical proposals and project plans
• Provide technically accurate reports and deliverables on time and in accordance with contract requirements
• Attend meetings and respond promptly to requests
• Communicate and collaborate effectively with customers and internal teams on in-service support matters
• Maintain awareness of project contract terms, conditions, and applicable product lines
  

• Engineering degree required
• 5+ years of military logistics experience required
• Above average Proficiency with Microsoft Office applications
• Strong organizational skills, attention to detail, and ability to meet deadlines
• Effective communication and interpersonal skills, with the ability to collaborate across engineering, procurement, service delivery, and ship staff
• Language: English (essential), French (an asset)
• Experience with maintenance management systems
• Familiarity with logistics and reliability software
• Background in naval systems, equipment, or operational military asset support
• Knowledge of Canadian Forces Technical Orders (CFTOs), government technical publications, and S1000D/IETM specifications
• Understanding of configuration management processes and technical documentation standards

How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.

Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.

We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.

Robertson & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Robertson is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.