Posted 8 days ago
Inbound Call Centre - Donor Service Representative
@ Express Employment Professionals
St. Catharines, Ontario
Overview
Express Employment Professionals in St. Catharines is hiring multiple full-time Donor Service Representatives for a client's mission-driven inbound call centre. The role handles donor calls, verifies donor information, and processes phone payments, on rotating evening and weekend shifts at $19.00/hour plus bonuses.
Pay:
$19 an hour
Responsibilities:
- Answer and handle inbound donor calls
- Verify donor information accurately and confidentially
- Process inquiries and payments by phone, including credit card entry
- Resolve donor concerns to support long-term giving
Requirements summary:
- 1-2 years of call centre or customer service experience
- Strong phone etiquette and verbal communication
- Proficiency with MS Office, AI tools and internal software
- Comfortable with extended desk and computer work
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · careerpage
- Employer posting date
- 2026-10-29
- First seen by our source
- 2026-10-17
- Source record updated
- 2026-10-30
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 |
| Schedule | evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Performance bonus, Employee discount |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Express Employment Professionals
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
To help as many people as possible find good jobs by helping as many clients as possible find good people.
Full company description
Founded in 1983 and corporately headquartered in Oklahoma City, Express Employment International supports the Express Employment Professionals franchise and related brands. The Express franchise brand is an industry-leading, international staffing company with franchise locations across the U.S., Canada, South Africa, Australia and New Zealand. Express International boasts a team of more than 500 professionals in Oklahoma City, and a network of sales and support teams internationally. Express Employment Professionals, our flagship franchise, has more than 870 franchise locations and began franchising in 1985 to deliver staffing support and human resource services through a network of franchise office owners. Express helps people find good jobs and companies find good people, and offers a full range of employment solutions, including evaluation hire, temporary staffing, professional search, and human resources for businesses around the globe. Focusing on a wide range of positions, Express' long-term goal is to put a million people to work annually.
- LinkedIn followers
- 189,455
- People associated on LinkedIn
- 14,384
- Reported office locations
- 9701 Boardwalk Boulevard, Oklahoma City, OK 73162, US
- Other recorded names
- Express Employment International Headquarters
- Express Employment International
- Specialties
- professional
- administrative
- commercial
- employment
- jobs
- staffing
- personnel
- career
- hiring
- workforce
- placement
- temporary
- human resources
- skilled trades
- direct hire
- light industrial
- and office services
- Profile identifies a recruitment agency
- Yes
Founded in 1983 and corporately headquartered in Oklahoma City, Express Employment International supports the Express Employment Professionals franchise and related brands. The Express franchise brand is an industry-leading, international staffing company with franchise locations across the U.S., Canada, South Africa, Australia and New Zealand. Express International boasts a team of more than 500 professionals in…
| Field | Value |
|---|---|
| Industry | Staffing and Recruiting |
| Company size | 10,001+ employees |
| Headquarters | Oklahoma City, OK |
| Organization type | Privately Held |
| Year founded | 1983 |
| Specialties | professionaladministrativecommercialemploymentjobsstaffingpersonnelcareerhiringworkforce |
| Open jobs on Jobsy | 364 |
| View page |
About the Role
Express Employment Professionals – St. Catharines is seeking multiple dedicated Donor Service Representatives to support our client’s mission-driven call centre team. In this role, you will handle inbound donor calls, verify donor information, and provide exceptional customer service that contributes to long-term donor relationships and meaningful charitable impact.
Key Responsibilities
- Answer inbound donor calls promptly and professionally.
- Verify donor information with accuracy and confidentiality.
- Tend to daily inbound and donor-related calls while following established scripts and guidelines.
- Manage donor concerns effectively to support donor retention and long-term giving.
- Maintain strong knowledge of supported charities, as well as quality and compliance standards.
- Accurately handle inquiries and payments over the phone, including credit card data entry.
- Navigate multiple computer screens, portals, and internal software efficiently.
- Address questions and resolve concerns with clarity, empathy, and professionalism.
Requirements
- Strong phone etiquette and customer service skills.
- 1–2 years of experience in a call centre, fundraising environment, or a strong CSR/office-based customer service role.
- Excellent verbal communication and active listening skills.
- Ability to multitask, work under pressure, and thrive in a fast-paced environment.
- Self-motivated, proactive, and goal oriented.
- Comfortable with extended periods of sitting, desk work, and computer use.
- Proficiency with MS Office Suite, AI tools, and internal software systems.
Shifts
- Monday to Friday 2:00pm - 10:00pm, 3:00pm - 11:00pm, or 4:00pm - Midnight
- Saturdays and Sundays - 11:00am - 7:00pm OR 1:00pm - 9:00pm *Position requires working 2 weekend days/month
Wage
$19.00/hour + bonuses
Benefits
- Comprehensive health benefits packages.
- Monthly company-wide social and milestone celebrations.
- Group auto and home insurance options.
- Access to discount codes for various stores and Toronto attractions (including ROM, CNE, and Canada’s Wonderland).
- Opportunities for internal advancement and career growth.
Interested applicants are encouraged to apply today through Express Employment Professionals – St. Catharines. Join a team where your communication skills make a meaningful difference!
4 Easy Ways to Apply
Give us a call - 905-687-9595 - to speak with our recruitment team!
Email your resume to: [email protected]
Submit your application online on www.expresspros.com/stcatharineson
Visit our local office at 436 Vansickle Rd Unit 11, St. Catharines, ON L2S 0A4
Express can help you find a job that is a good fit for your needs and abilities, and you’ll never pay a fee for our services and support.
About Express
Express Employment Professionals work with job seekers to help them find the right job for their skills and experience. We have a variety of jobs available, including full-time, part-time, and temporary positions. And, as one of the leading staffing agencies in the U.S., Canada, South Africa, Australia, and New Zealand, Express provides employment services and workforce solutions to employers throughout our community. Contact us today to get started on finding the right fit for you.
Express Employment Professionals is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and to hire and promote individuals solely based on their qualifications for the job.
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