Posted 10 days ago
Industrial Dispatcher
@ Backwoods
Edmonton, Alberta
Overview
Backwoods is hiring an Industrial Emergency Response Dispatcher for an industrial site near Fort Saskatchewan, Alberta. The role coordinates emergency response, monitors CCTV and security alarms, manages site access and communications, and keeps accurate records. It involves 10-12 hour rotating day and night shifts with daily commuting and no camp accommodation.
Responsibilities:
- Receive and assess emergency calls and dispatch responders
- Communicate updates to field personnel by radio and phone
- Maintain detailed records of calls and actions
- Monitor CCTV, access control and security alarms
- Manage site access for deliveries, contractors and visitors
Requirements summary:
- Previous dispatcher experience (mandatory)
- Valid Alberta Security Services Licence, First Aid and CSTS
- Minimum 5 years of security experience, industrial preferred
- High school diploma or equivalent
- Strong Microsoft Office and computer monitoring skills
Tools & skills
Source and dates
Employer career site / ATS feed · rippling
- Employer posting date
- 2026-10-27
- First seen by our source
- 2026-10-27
- Source record updated
- 2026-10-27
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 5+ years |
| Schedule | day, holidays, weekends, overnight |
| Travel | air: none · ground: none |
| Work setting | Plant or factory |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | Alberta Security Services Licence, First Aid, CSTS |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Backwoods
| Field | Value |
|---|---|
| Open jobs on Jobsy | 9 |
About Backwoods
Backwoods Security Services is a leading supplier of security services in Western Canada, supporting some of Alberta’s largest industrial, midstream, utility, and turnaround projects.
We are proud to be the largest employer of Alexis Nakota Sioux Nation members and one of the largest Indigenous-owned companies in Canada. Backwoods Security Services is 100% owned by the Alexis Nakota Sioux Nation.
Our mission is to drive economic opportunity by empowering Indigenous people and communities. Through our work, we help build a sustainable future for the Alexis Nakota Sioux Nation while making a positive impact throughout the communities we serve.
Industrial Emergency Response Dispatcher
Location: Fort Saskatchewan, Alberta
Schedule: 10-12 -hour rotating shifts (days and nights)
Work Arrangement: Daily commute to site required — no camp accommodation
About the Position
We are seeking an experienced Industrial Emergency Response Dispatcher to join our team at an industrial site near Fort Saskatchewan. This role is responsible for coordinating emergency response activities, monitoring site security systems, managing communications, and supporting the safe and efficient operation of the site.
The ideal candidate has previous dispatch experience, strong computer skills, excellent communication abilities, and the ability to remain calm and make sound decisions in both emergency and routine situations.
Please note: Candidates must have reliable transportation and be able to commute to the site daily.
Key Responsibilities
- Receive and assess emergency calls, gather critical information, and dispatch the appropriate emergency response personnel.
- Communicate important information and updates to field personnel using radio and telephone systems.
- Maintain accurate and detailed records of emergency calls, dispatch activities, timelines, and actions taken.
- Monitor CCTV cameras, access control systems, and security alarms.
- Respond to routine telephone and radio communications.
- Monitor security alarm systems and coordinate appropriate responses when required.
- Manage site access and egress for deliveries, contractors, visitors, and other authorized personnel.
- Prioritize multiple tasks and respond effectively to changing situations.
- Follow established site procedures and communication protocols to support site safety and security.
Required Qualifications
- Previous dispatcher experience is mandatory.
- Valid Alberta Security Services Licence.
- Valid First Aid certification.
- Valid CSTS certification.
- Minimum of 5 years of security experience, preferably in an industrial environment.
- High school diploma or equivalent.
- Strong computer skills, including proficiency with Microsoft Office and computer-based monitoring or reporting systems.
- Knowledge of radio and telephone communication equipment and procedures.
- Excellent written and verbal English communication skills.
- Strong attention to detail, organizational skills, and the ability to maintain accurate records.
- Ability to assess situations quickly, exercise sound judgment, and make decisions under pressure.
- Ability to work independently with minimal supervision while managing competing priorities.
- Reliable transportation and the ability to commute to the industrial site near Fort Saskatchewan daily.
Schedule and Availability
- 12-hour rotating shifts, including days and nights.
- Must be available to work weekends and statutory and holidays as required.
- Must demonstrate reliable attendance and punctuality.
- Candidates must be comfortable working in a fast-paced industrial environment where situations and priorities can change quickly.
Who We're Looking For
We are looking for a dependable, detail-oriented professional who understands the importance of effective communication and accurate information during emergency situations. The successful candidate will be calm under pressure, confident using computer-based systems, and committed to maintaining a safe and secure industrial site.
If you have the dispatch experience, security qualifications, and reliability required for this role, we encourage you to apply.
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