Information Resource Specialist

PeopleWorx is seeking an approachable, resourceful Information & Resource Specialist to join our Nova Scotia Works team in Middleton. This front-line role helps clients access employment services, complete online intake processes, find employment information and resources, and connect with appropriate supports.
The successful candidate will provide practical assistance to people with diverse backgrounds, employment needs, and levels of digital literacy while helping maintain a welcoming, accessible resource centre. This position reports to the Operations Manager, Nova Scotia Works.

**Client Service Delivery**

* Welcome clients, identify their immediate employment information and service needs, and connect them with appropriate Nova Scotia Works staff, services, community resources, and referral pathways.
* Assist clients with online intake, forms and registrations; online job searches, résumés, cover letters, job applications, and interview preparation.
* Share accurate labour market information and information about employment programs, career resources, and community supports that may help address barriers to employment.
* Provide patient, practical assistance with online platforms and digital processes for clients with varying levels of digital literacy.
* Maintain accurate client-related records, workshop registrations, and required LaMPSS tracking in accordance with established procedures, while respecting confidentiality and client dignity.

**Resource Centre and Team Support**

* Support day-to-day resource centre operations, including reception, telephone and email inquiries, appointment coordination, and maintaining accessible employment and job-search resources.
* Manage routine front-line inquiries and resource centre activities independently, exercising sound judgment and seeking support from colleagues when appropriate.
* Collaborate with Nova Scotia Works colleagues, participate in team meetings and relevant community working groups, as appropriate and as identified by the Operations Manager, and contribute to continuous service improvement.

**Workshops and Information Sessions**

* Assist with preparation and delivery of in-person and virtual employment workshops and information sessions, including materials, registrations, and participant support.
* Help participants access relevant employment resources and support community presentations as appropriate.

PeopleWorx values transferable skills and considers combinations of education, training, related employment or volunteer experience. Backgrounds in customer service, employment services, social services, community support, administration, or related fields are assets; a specific credential is not required.

* Strong interpersonal and client service skills; a respectful, inclusive, patient approach to people with diverse needs.
* Ability to explain information and digital processes clearly, with effective verbal and written communication and practical research skills.
* Confidence with computers, online forms and job-search platforms; familiarity with Microsoft Office, Canva, or similar tools, or willingness to learn.
* Strong organization, attention to detail, sound judgment, accurate recordkeeping, and the ability to work independently and as part of a team.

**Additional Assets (not required)**
Mental Health First Aid; cross-cultural competency or disability awareness training; familiarity with Nova Scotia Works intake, the Client Pathway, or LaMPSS; experience supporting individuals facing employment barriers; and French-language proficiency.

Comprehensive package of benefits upon completion of six-month probationary period.

This term position from November 2026 to December 2027 has the potential for renewal, subject to funding and organizational requirements.

**Professional Development Opportunities**
The successful candidate will have access to training and professional development opportunities offered through the Nova Scotia Career Development Association (NSCDA) to Nova Scotia Works staff, supporting ongoing learning in career development, employment services, and client-centered service delivery.