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Posted 29 months ago

Infrastructure Early Life Support (Desktop Engineer)

@ Procom

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Vaughan, Ontario

$1/hrContract5+ years experience
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SIGNALS

Overview

Procom is hiring a Desktop Engineer on contract for a client in the consulting sector, starting ASAP for about 12 months. The role supports the IT hardware refresh program, covering profile migration before workstation refreshes, hyper care after implementations, and tier 3 escalation for helpdesk staff. Work is remote until September 2024, then hybrid, in Woodbridge, ON, with evening and weekend hours for implementations.

Pay:

$1 an hour

Responsibilities:

  • Migrate user profiles before workstation refresh
  • Provide post-implementation hyper care support
  • Act as tier 3 escalation for tiers 1 and 2
  • Create job aids and SOPs for helpdesk staff
  • Set up and install new systems and IT equipment

Requirements summary:

  • Diploma in network administration or related program
  • 5+ years in a similar role
  • Extensive Windows and Office 365 knowledge
  • Advanced Active Directory and Azure AD understanding
  • Excellent verbal and written communication

Tools & skills

Microsoft WindowsMS Office 365Microsoft 365Active DirectoryAzure Active DirectoryWindows ServerDNSfirewallsroutersswitches
Source and dates

Employer career site / ATS feed · careerpage

Employer posting date
2024-06-06
First seen by our source
2026-10-11
Source record updated
2026-10-18

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SenioritySenior
DepartmentIT
Experience5+ years
Scheduleday, evening, weekends
Travelair: none · ground: none
Work settingHome, Office
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish
EducationCollege diploma (required)
Fields of studyNetwork Administration

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Procom

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

Full company description

Procom is one of North America’s leading staffing and contract workforce services providers. Successfully meeting the needs of Fortune 500 clients since 1978, we have 18 offices across North America, with over 12,500 skilled professionals currently on assignment. We are an award winning staffing firm. Discover more about our Best of Staffing award and what real clients and job seekers have to say about working with Procom by checking out our client and talent ratings on ClearlyRated. Procom has long been recognized as a market-leading source of high-performing services and solutions that transform how our clients acquire and manage the very best talent. Relying on the excellence of individuals to make a difference, we know that people matter. And we want to work with you. CNESST License: AP-2504746, AR-2504747, AP-2000583, AR-2000584

LinkedIn followers
195,312
People associated on LinkedIn
1,304
Reported office locations
  • 30 St Clair Ave W, Toronto, Ontario M4V 3A1, CA
  • 320 March Rd, 200, Ottawa, Ontario K2K 2E3, CA
  • 333 7 Ave SW, Suite 2100, Calgary, Alberta T2P 2Z1, CA
  • 10025 - 102A Avenue, Suite 1800, Edmonton, Alberta T5J 2Z2 , CA
  • 1021 W Hastings St, Suite 1100, Vancouver, British Columbia V6E 0C3, CA
  • 1280 Boulevard Lebourgneuf, 300, Québec, Quebec G2K 0H1, CA
  • 1130 Situs Court, Suite 216, Raleigh, North Carolina 27606 , US
Other recorded names
  • Procom
Specialties
  • Hybrid Statement of Work and Contractor Management Technology
Profile identifies a recruitment agency
Yes
View all jobs Website

Procom is one of North America’s leading staffing and contract workforce services providers. Successfully meeting the needs of Fortune 500 clients since 1978, we have 18 offices across North America, with over 12,500 skilled professionals currently on assignment. We are an award winning staffing firm. Discover more about our Best of Staffing award and what real clients and job seekers have to say about working with…

FieldValue
IndustryIT Services and IT Consulting
Company size201-500 employees
HeadquartersToronto, Ontario
Organization typePrivately Held
SpecialtiesHybrid Statement of Work and Contractor Management Technology
Open jobs on Jobsy234
LinkedInView page
Job description

Desktop Engineer
On behalf of our client in the Consulting Sector, PROCOM is looking for a Desktop Engineer.

Desktop Engineer - Job Description

Supporting Client’s Technology division, this role will be responsible for a variety of duties, with focus on the IT departments IT hardware refresh program
The incumbent will be responsible for profile migration prior to workstation refresh and provide post implementation support post workstation refresh, acting as tier 3 support to Tier 1 and 2 Helpdesk staff
Be the single point of contact for IT hardware refresh user profile migration, support during and after workstation refresh
Act as an escalation point for tiers 1 and 2 staff
Remote support when required
Create job aids and standard operating procedure for Helpdesk staff
Learn and support Client’s standard practice management clinic software at the advanced level
Setup and installation of new systems and IT equipment
Providing support to end users
Troubleshooting IT issues
Required to work evening and weekends outside of regular business hours to accommodate implementations, working shift is subject to change to meet project needs

Desktop Engineer - Mandatory Skills

Diploma in Network Administration or a related program
5+ years’ experience in a similar role
Extensive knowledge of Microsoft Windows operating systems and MS Office 365
An understanding of network topologies and protocols (including firewalls, routers, switches, etc.)
Understanding of remote management tools and techniques
Some knowledge of Microsoft windows server platform
Superior customer service experience, technical support and IT field support is required
Ability to work with a variety of internal stakeholders and different divisions, understanding their needs
Excellent time management skills
Excellent verbal and written communication skills over the phone, in person, and through email
Set clear expectations and define key performance indicators for self
Excellent critical thinking skills with the ability to identify and solve problems
Set clear expectations and define key performance indicators for self
Ability to multitask daily projects and commitments and the ability to work independently
Highly motivated, action-oriented, and results driven with a positive ‘can do’ attitude
Working alongside the Server & Cloud engineers to understand what they are implementing, documenting their method of procedures
This will be a support role providing hyper care support for hardware refresh implementations that took place the previous day
Ensuring residual issues are handled to avoid going to the BAU Helpdesk
Advanced understanding of Microsoft Active Director, Azure Active Directory, hybrid AD, Domain Services, Domain Controllers and user profiles
Extensive experience with Microsoft 365
Experience with DNS management
Experience with network operations management, IP schema, subnet changes
Oral and written communications skills are required

Desktop Engineer - Assignment Start Date
ASAP – 12 months to start

Desktop Engineer - Assignment Location
Woodbridge, ON – Work Remotely until Sept 2024, and then Hybrid

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