Infrastructure Specialist -VHF/VDL

Overview WELCOME TO SITA At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don’t just move the world forward—we’re proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM SITA FOR AIRCRAFT runs one of the world's largest secure private networks and manages a leading aircraft communications ecosystem. Our VHF/VDL data network, delivered over the aeronautical VHF band, carries critical cockpit communications for airlines every day. You'll join the Americas VHF Infrastructure team, a small, close-knit group that keeps this network running across North and South America. The work combines RF, IP networking, telecom equipment and remote sites. You'll handle day-to-day operations and troubleshooting, and you'll contribute to deployments and network improvements. You'll also build specialist expertise in aviation VHF/VDL communications. We're looking for someone with solid telecom, RF or networking fundamentals and a real passion for solving problems. We'll teach you the aviation side. Language requirement: This role supports our Spanish- and Portuguese-speaking markets across the Americas, so professional-level English and Spanish (or Portuguese) are essential. WHAT YOU WILL DO Resolve incidents, tasks and problems on VHF ground stations, using a structured approach across RF, equipment, IP connectivity and WAN links. Monitor station performance and availability, and follow up on issues such as VSWR, intermittence and configuration problems. Support VHF projects such as new stations, relocations, site optimization and break-and-fix. This covers site surveys, equipment ordering, installation, cutover and handover, with growing ownership over time. Coordinate with local suppliers, field engineers and airport or site contacts across the Americas, in Spanish, Portuguese and English, to get activities executed and closed. Contribute to technical analysis of station performance and recommend corrective actions. Keep procedures, site documentation, diagrams and incident reports accurate and up to date. Follow SITA's incident, change and request management processes, and suggest improvements. Work with colleagues across countries and time zones. Qualifications WHO YOU ARE Language requirement: Professional working proficiency (spoken and written) in English AND Spanish is required. Professional proficiency in English and Portuguese will also be considered. You'll communicate daily with suppliers, airports and local authorities in Latin America and the Caribbean. Bachelor's degree or equivalent in computer science, engineering, telecommunications or a related technical field. 3+ years of experience in telecommunications, RF, networking or technical infrastructure. Good understanding of RF fundamentals, including antennas, RF cabling and wireless communication systems. Good knowledge of IP networking (TCP/IP, routing, addressing, VPN) and the ability to diagnose connectivity issues. Hands-on experience installing, supporting or troubleshooting telecom equipment and remote infrastructure. Strong analytical and troubleshooting skills, with a structured approach to isolating problems. Experience working with suppliers, technical teams and other stakeholders in an operational environment. Ability to write clear technical documentation, such as procedures, diagrams and incident reports. Good communication skills, and the ability to work both independently and as part of a team. Availability for occasional travel to technical sites and airports. Nice to Have Fluency in both Spanish and Portuguese. Experience with VHF, VDL or other mission-critical RF systems. A background in aviation, telecommunications, mobile networks or critical infrastructure. Experience with remote infrastructure, monitoring tools or network management systems. Exposure to site deployment or commissioning. Knowledge of ITIL or incident, change and problem management environments. Experience in an international or multi-country environment. Relevant technical certifications (networking, RF, telecom or ITIL). WHAT WE OFFER We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. 🏡 Flex Week: Work from home up to 2 days/week (depending on your team’s needs) ⏰ Flex Day: Make your workday suit your life and plans. 🌎 Flex Location: Take up to 30 days a year to work from any location in the world. 🌿Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. 🚀 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way. 🙌🏽 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process. Salary / Compensation Note Hidden (-999) Salary / Compensation Note Hidden (-999)
WHO YOU ARE Language requirement: Professional working proficiency (spoken and written) in English AND Spanish is required. Professional proficiency in English and Portuguese will also be considered. You'll communicate daily with suppliers, airports and local authorities in Latin America and the Caribbean. Bachelor's degree or equivalent in computer science, engineering, telecommunications or a related technical field. 3+ years of experience in telecommunications, RF, networking or technical infrastructure. Good understanding of RF fundamentals, including antennas, RF cabling and wireless communication systems. Good knowledge of IP networking (TCP/IP, routing, addressing, VPN) and the ability to diagnose connectivity issues. Hands-on experience installing, supporting or troubleshooting telecom equipment and remote infrastructure. Strong analytical and troubleshooting skills, with a structured approach to isolating problems. Experience working with suppliers, technical teams and other stakeholders in an operational environment. Ability to write clear technical documentation, such as procedures, diagrams and incident reports. Good communication skills, and the ability to work both independently and as part of a team. Availability for occasional travel to technical sites and airports. Nice to Have Fluency in both Spanish and Portuguese. Experience with VHF, VDL or other mission-critical RF systems. A background in aviation, telecommunications, mobile networks or critical infrastructure. Experience with remote infrastructure, monitoring tools or network management systems. Exposure to site deployment or commissioning. Knowledge of ITIL or incident, change and problem management environments. Experience in an international or multi-country environment. Relevant technical certifications (networking, RF, telecom or ITIL). WHAT WE OFFER We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. 🏡 Flex Week: Work from home up to 2 days/week (depending on your team’s needs) ⏰ Flex Day: Make your workday suit your life and plans. 🌎 Flex Location: Take up to 30 days a year to work from any location in the world. 🌿Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs. 🚀 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way. 🙌🏽 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.