Inside Account Manager

Company Description

About EMCO Corporation

EMCO Corporation is one of Canada's leading construction wholesale distribution businesses, serving contractors and partners across the country. Backed by more than 115 years of experience, we combine the strength and stability of a national organization with the agility and entrepreneurial spirit of a growing business.

Our purpose is to help build stronger communities by delivering the products, expertise, and service that support critical systems in residential, commercial, industrial, and infrastructure projects across Canada.

What makes EMCO Corporation different is our people and culture.

Our teammates are empowered to make decisions, develop customer relationships, drive growth, and shape the future of their business. We provide the tools, support, and mentorship needed to succeed, while encouraging initiative, accountability, and innovation.

Our culture is built on four core values:

• Fairness & Caring
• Trust & Respect
• Generous Listening
• Straight Talk

Diversity, Inclusion & Opportunity

EMCO Corporation is committed to building a diverse and inclusive workplace where every teammate can succeed. We believe that diverse backgrounds, experiences, perspectives, and ideas make us a stronger organization and better partner to our customers.

We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, members of the LGBTQ2S+ community, and individuals from all backgrounds. We are particularly committed to increasing representation of women in leadership and throughout the construction wholesale industry by creating an environment where talent, performance, and potential drive opportunity.

Why Join EMCO Corporation?

• Learn from experienced leaders and mentors!
• Participate in industry-leading training and development programs.
• Competitive salary, benefits, pension, and profit-sharing programs
• Long-term career growth with one of Canada's most respected organizations
• Team-oriented culture that supports work-life balance.

Job Description

As an Inside Account Manager, you will develop lasting, ethical customer relationships to maximize the profitable sales for each customer in an effort to grow profit sharing at the Profit Centre. He/she will become an integral part of each account, understanding the customers’ business and needs, ensuring our role as their primary supplier.

To achieve success in the position, you will:

• Represent the Profit Centre in a professional manner
• Uphold our core values and ethics with every interaction
• Build long lasting, loyal, and profitable customer relationships
• Take initiative, be persuasive by using excellent communication and selling skills
• Know the products at the Profit Centre
• Be an effective part of the team at the Profit Centre

Additional duties include:

• Grow customer base; develop new customers using outbound calling campaigns
• Process sales orders and turn quotations into orders through customer interactions and follow up.
• Use interpersonal skills to strengthen relationships with existing customers and increase market share
• Maintain relationships with established key accounts and ensure that their requests are met
• Act as a project manager (as needed) for large projects, which includes keeping detailed records of lead times and communicating lead time updates to the customer
• Investigate and resolve customer issues such as pricing deductions and product returns
• Interact with and assist customers who come to the Profit Centre to pick up orders
• Obtain delivery details from customers on when/where orders are needed
• Stay up to date with customer projects and anticipate product needs
• Expedite customer material with vendors when required
• Follow up with customers on quotes and outstanding orders
• Support the Outside Sales and Counter Teams with customer orders and issues
• Be an integral part of the team supporting all activities that occur at the Profit Centre
• Communicate to the Profit Centre Manager and Credit Department any changes in a customer’s business that might cause a credit risk
• Be comfortable analyzing construction blueprints to best serve the customer
• Meet or exceed the Profit Centre’s gross profit and sales targets
• Perform other tasks as requested by the Profit Centre Manager

Qualifications

What we are looking for from you:

• Minimum grade 12 education
• A minimum of 2 years of experience in customer service and sales
• Proficient in the use of Microsoft Office software
• Outstanding customer service and telephone skills
• Ability to prospect new customers and increase sales with existing accounts
• Possess a high level of attention to detail and strong organizational abilities; must be able to multitask and balance many different deadlines
• Strong written and verbal communication skills to build and maintain strong working relationships with customers, vendors, and teammates
• Ability to identify customer requirements and provide profitable solutions and close the sale
• Able to learn and operate the applicable software system used to process orders
• Intermediate math skills

Preferred Skills

• Previous experience with or knowledge of products sold at the Profit Centre
• Experience using M3

Additional Information

Salary Range $47, 840 + Profit Share

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.