Inside Account Manager

Natt Group operates through three core pillars: Natt Safety Services, Northern Academy (a Private Career College), and Natt Personnel. Together, they provide complete safety solutions—from training and certification to on-site support, including Confined Space Rescue specialists—while covering all staffing requirements.

We are looking to hire an Inside Account Manager to join our Sudbury team!

The Inside Account Manager is responsible for managing and growing relationships with existing customers while identifying new business opportunities through phone, email, and virtual meetings. The role focuses on customer retention, account development, revenue growth, and delivering exceptional customer service.

Primary Duties & Responsibilities:

• Manage a portfolio of assigned customer accounts
• Engage with prospective and existing customers via phone, email, virtual meetings, and CRM platforms to understand their needs and present appropriate products or services
• Serve as the primary point of contact for customer inquiries
• Manage and update customer information and sales activities in CRM software to ensure accurate and timely data
• Develop strong knowledge of service offerings to provide informed recommendations and engage appropriate departments for specialized support when required
• Identify opportunities to grow existing customer accounts
• Collaborate with outside sales teams and internal departments to coordinate efforts to maximize sales effectiveness
• Track sales metrics, pipeline activity, and market trends to drive branch growth.
• Achieve or exceed monthly and quarterly sales targets while maintaining excellent customer service standards in a fast-paced environment
• Stay informed of industry trends, competitor activities, and market developments.

Skills & Experience:

• Previous account management, sales, or business development experience.
• Proven track record of growing client accounts and achieving revenue targets. ·
• Experience working with industrial, construction, mining, staffing, safety or related industries
• Demonstrated ability to build long-term client relationships
• Strong analytical and problem-solving abilities
• Strong communication and interpersonal skills
• Ability to manage multiple priorities and deadlines
• CRM software proficiency

We strongly encourage all interested applicants to apply. The compensation package will be based on experience, but will consist of a base salary, benefits, paid time off, along with other performance driven incentives.

Natt Group of Companies is proud to be an equal opportunity employer. We are committed to fostering a diverse, inclusive, and respectful workplace where all employees are valued. We encourage candidates of all backgrounds to apply.

If you require accommodation at any stage of the hiring process, please let us know. We will work with you to provide appropriate support and reasonable accommodation.

Benefits:

• Dental care
• Extended health care
• Life insurance
• RRSP match