Posted 2 months ago
Inside Sales Support
@ EMCO Corporation
Dieppe, New Brunswick
Overview
EMCO Corporation is hiring a full-time Inside Sales Support specialist to handle inbound customer calls and orders for its HVAC-R products. The role covers technical support, order entry, quoting and resolving service issues, and requires at least 2 years of inside sales, technical support or customer service experience. The posting offers mentoring, on-the-job training, profit sharing, pension contributions and flex time.
Responsibilities:
- Handle inbound customer calls and HVAC-R inquiries
- Provide technical support and product recommendations
- Enter and process sales orders accurately
- Coordinate with outside sales reps and OAMs
- Resolve order, return and delivery issues
Requirements summary:
- 2+ years in inside sales, technical support or customer service
- Working knowledge of HVAC-R products, or ability to learn quickly
- Comfortable with order entry and CRM/ERP software
- Strong verbal and written communication
- Ability to multitask in a fast-paced environment
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · smartrecruiters
- Employer posting date
- 2026-09-04
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Encouraged to apply | Indigenous peoples, Women, People with disabilities |
| Perks mentioned | Retirement plan, Performance bonus, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
EMCO Corporation
| Field | Value |
|---|---|
| Open jobs on Jobsy | 276 |
Company Description
With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.
At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.
We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.
Job Description
What You'll Do
- Handle inbound customer calls and inquiries related to HVAC-R products and applications
- Provide technical support and product recommendations based on customer needs
- Enter and process sales orders accurately in our order system
- Coordinate with outside sales reps and OAMs on customer requirements and follow-up
- Resolve customer service issues, including order discrepancies, returns, and delivery questions
- Stay current on our HVAC-R product line
- Support pricing, quoting, and availability inquiries
- Build strong, lasting relationships with our customers through responsive, knowledgeable service
Qualifications
What We're Looking For
- 2+ years of experience in inside sales, technical support, or customer service (HVAC-R or related industry preferred)
- Working knowledge of HVAC-R products and applications, or a strong ability to learn quickly
- Comfortable working with order entry systems and CRM/ERP software
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced, customer-facing environment
- Team player with good judgment under pressure
Additional Information
Why Join Our Team?
EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!
In addition, we will offer you:
- Great mentors and on-the-job training
- Growth potential with competitive salary, benefits, and profit sharing
- A career with a solid, stable company with strong core values
- Participation in our pension plan with employer contributions
- Work-life balance and flex time
EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.
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