Inspector

The Alcohol and Gaming Commission of Ontario (AGCO) is an agency where innovation thrives, ideas flourish, and passion drives us to new heights of excellence. Reporting to the Ministry of the Attorney General, the AGCO is responsible for regulating Ontario’s vibrant alcohol, gaming, horse racing, and private retail cannabis sectors in accordance with the principles of honesty and integrity, and in the public interest.

Reporting to the Manager, Regulatory Compliance, the Inspector is responsible for delivering compliance-focused regulatory assurance activities within the sectors regulated by the Alcohol and Gaming Commission of Ontario (AGCO). These include the Alcohol, Lottery, and Cannabis sectors.

What You Will Do:

• Plan for and conduct risk-based, outcomes-focused compliance activities, such as inspections of AGCO regulated entities in several lines of business to validate compliance in operating procedures, manuals and established best practices as well as with the applicable legislation, standards, rules, terms, conditions and/or other regulatory requirements.
• Support the AGCO’s outcomes-focused approach in delivering services as required by the AGCO’s mandate with knowledge of industry-specific practices and businesses.
• Act as a resource and provide information and education to stakeholders (internal and external), their staff, community stakeholders, the public and other partners to promote and enhance compliance and understanding of AGCO regulatory objectives verbally and/or in writing where appropriate.
• Document and record in the form of handwritten notes a thorough and detailed account of all daily inspections and other activities in accordance with established policies and best practices.
• Maintain logs of all activities in accordance with established protocols (e.g. vehicle reporting and maintenance, travel, expenses, inventory control log etc.).
• Prepare inspection reports within the AGCO's internal system and escalate as per the established policies.

You Have:

• Demonstrated experience in/and substantial knowledge of risk-based, outcomes-focused law/regulatory enforcement and information-gathering techniques.
• Direct experience conducting inspections and/or other compliance activities and providing excellent service to the public.
• Excellent report writing and organizational skills with the ability to successfully meet frequent deadlines.
• A proven ability to build relationships at all levels with internal and external stakeholders.
• The ability to make sound decisions when faced with difficult/confrontational situations.
• Demonstrated ability to give evidence at hearings and court proceedings.
• The ability to work independently and as part of a team.
• Experience using word processing applications and MS Office software.
• A willingness to travel and work variable hours (including nights, weekends, and statutory holidays).
• Valid Ontario Class “G” Driver’s Licence free of offences under the Highway Traffic Act.
• Ability to work independently and under pressure while maintaining a high volume of work.
• Eligibility to work in Canada and the ability to successfully complete a criminal background check.

Nice to Have:

• Previous delivery of stakeholder training will be an asset.

About the AGCO

The Alcohol and Gaming Commission of Ontario (AGCO) is an Ontario provincial regulatory agency that reports to the Ministry of the Attorney General. We are responsible for regulating the alcohol, gaming, horse racing and cannabis retail sectors in accordance with the principles of honesty and integrity, and in the public interest.

The AGCO is proud to be recognized as one of Greater Toronto’s Top Employers for the second year in a row. This annual distinction reflects our commitment to cultivating a workplace environment that prioritizes employee well-being, emphasizing work-life balance, mental health resources, and opportunities for professional growth. We remain committed to fostering a supportive and rewarding work environment for our employees.

What we offer

The AGCO provides a comprehensive range of benefits and programs (subject to eligibility), including:

• Generous time-off policy, including 2 volunteer days to contribute to causes that matter to you.
• Defined benefit pension plans to secure your financial future.
• Comprehensive health, dental, and vision plans, with 100% employer-paid premiums.
• Well-being credits to support gym memberships, therapy, financial planning, and more.
• Employer-paid parental leave top-up.
• Professional development opportunities with access to training programs, leadership resources, and reimbursement for professional memberships.
• 24/7 confidential support through our Employee Assistance Program.
• Convenient, central location near the subway line for easy access when working in the office. Paid onsite parking is also available.
  

Please note that only applications submitted through the Applicant Tracking System will be accepted.

The AGCO is an inclusive and equal opportunity employer.

The AGCO has the responsibility to lead by example in advancing racial equity and to build a diverse, inclusive, accessible and respectful workplace where every employee has a voice and the opportunity to fully contribute. To this effect, you are encouraged to reflect upon the diversity you would bring to the role within your application including, but not limited to, individuals identifying with one or more of the under-represented groups identified within Ontario’s Human Rights Code.

Disability related accommodation during the recruitment process is available upon request. Persons with disabilities who require accommodation during the application process, or who need job postings in an alternative format, may email their request to [email protected]. The subject line should read “Accommodation in Application – [Position Title].

We do not use artificial intelligence (AI) tools to screen, assess, or select applicants at any stage of the hiring process. All applications will be reviewed and evaluated by our Human Resources team and hiring managers.