Posted 5 hours ago
Intake Consultant Representative
@ Homewood Health
Ontario
Overview
Homewood Health is hiring a full-time Intake Consultant Representative to handle inbound client inquiries, screen callers for admission, and confirm funding for inpatient mental health and addiction services. The role runs Sunday to Thursday, 10am to 6pm, and the posting asks for a bachelor's degree in a related field and two to five years of direct client contact experience in a social service setting.
Responsibilities:
- Respond to phone, email and web client inquiries about treatment facilities and clinics
- Provide information on programs and services across the Homewood Continuum
- Conduct telephone screenings to assess admission interest
- Confirm patients have a funding source for inpatient services
- Create and maintain client records in PASport and Salesforce
Requirements summary:
- Bachelor's degree in psychology, social work, humanities, counselling or related field
- Two to five years of social service experience with direct client contact
- Clinical understanding of mental health and addiction
- Excellent verbal and written communication skills
- Proficiency with Microsoft Word, Excel and PowerPoint
Tools & skills
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-11-13
- First seen by our source
- 2026-11-13
- Source record updated
- 2026-11-13
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Encouraged to apply | Women, Racialized people, Indigenous peoples, People with disabilities, 2SLGBTQ+ |
| Education | Bachelor’s degree (required) |
| Fields of study | Psychology, Social Work, Humanities, Counselling |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Homewood Health
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
As Canada's leader in mental health and addiction services, we provide a continuum of stay at work, return to work and treatment services through our team of over 4,500 staff and clinical professionals. Homewood services focus on helping people and organizations get better. With over 130 years of experience in mental health and addictions, we create, innovate, and collaborate everyday to improve our care and improve lives
- LinkedIn followers
- 11,342
- People associated on LinkedIn
- 1,331
- Reported office locations
- Canada, CA
- Business categories
- Health Care
- Rehabilitation
- Mental Health
- Other recorded names
- Homewood Health Centre
- Specialties
- Mental Health and Addictions Treatment and Support
- Employee and Family Assistance
- and Rehabilitation and Disability Management
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
As Canada's leader in mental health and addiction services, we provide a continuum of stay at work, return to work and treatment services through our team of over 4,500 staff and clinical professionals. Homewood services focus on helping people and organizations get better. With over 130 years of experience in mental health and addictions, we create, innovate, and collaborate everyday to improve our care and…
| Field | Value |
|---|---|
| Industry | Mental Health Care |
| Company size | 1,001-5,000 employees |
| Headquarters | Canada |
| Organization type | Public Company |
| Specialties | Mental Health and Addictions Treatment and SupportEmployee and Family Assistanceand Rehabilitation and Disability Management |
| Open jobs on Jobsy | 154 |
| View page |
Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.
Hours: Full-time, Sunday to Thursday, 10am to 6pm
As an Intake Consultant Representative, you will be an integral part of a collaborative, team focused on delivering seamless services and programs to our patients and clients. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here!
What you’ll be doing:
- Respond to phone calls, email and web requests for client inquiries relating to any of Homewood’s treatment facilities or clinics
- Provide information about programs and services available at Homewood Health Center and across the Homewood Continuum
- Conduct screenings over to the phone to ensure that individuals are interested in moving forward in the admission process
- Ensure patients have a funding source that will enable them to access inpatient services
- Create and maintain electronic client records and demographic information using PASport, and Salesforce, as appropriate
- Organize client appointments with HHC Intake Specialists in shared calendar
- Share leads with Treatment Consultant Team
What we’re looking for:
- Bachelor’s degree in Psychology/Social Work/Humanities/Counselling or related field
- Two to five years of experience in a social service environment with direct client contact
- Clinical understanding of Mental Health and Addiction
- Exceptional customer service delivery and accountability
- Ability to work independently and contribute actively to team objectives
- Strong sense of initiative and comfortable with change, embracing new ideas and methods
- Excellent verbal and written communication skills
- Strong detail orientation as well as organizational and time management skills
- Proficiency with Microsoft Word, Excel and PowerPoint
Why work with us
Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!
As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.
Join us at Homewood Health™ and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.
This job posting is for an existing vacant position within the organization.
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