Intake Worker

REGENT PARK COMMUNITY HEALTH CENTRE

We are a dynamic community-based health centre promoting social justice and health equity in the Regent Park neighbourhood and Downtown East area of Toronto. We operate out of several locations and provide a wide variety of services including: primary health care, chiropody, physiotherapy, health promotion, social work, community health, immigrant and refugee services, harm reduction programs, addiction and recovery services, Pathways to Education, infant and child development programs, parenting programs, and youth employment services. We currently have the following opening:

Intake Worker

Full-time Permanent, 35 hours per week

Hourly Range: $28.02 to $33.75, plus benefits including HOOPP pension

Position Summary:

The Intake Worker plays a pivotal role in ensuring compassionate, responsive, and efficient care for individuals seeking support. This position is designed to engage clients, facilitate their navigation through services, and promote holistic care tailored to individual needs.

Responsibilities Include:

Client Intake and Engagement:

• Conduct intake interviews with new and returning clients to gather personal, demographic information.
• Provide a welcoming, respectful, and confidential environment for clients to share their needs and concerns.

Service Navigation and Referrals:

• Assist clients in navigating the range of health and community services offered at RPCHC and beyond, ensuring that clients are aware of available resources and how to access them.
• Provide clear information on health services, eligibility, and the application process for various community support programs.
• Book initial appointments, and monitor incoming correspondence, client communication, and accommodation needs.

Documentation and Administration:

• Register new clients in electronic medical record (EMR) system PS Suite.
• Maintain program wait lists and produce summary reports
• Maintain accurate and up-to-date records of client interactions, services provided, and progress made.

Qualifications and Skills required:

• College diploma or equivalent experience in social services, community health, or a related field.
• At least 3 years of experience working in community-based settings doing client intake, or social services role.
• Strong interpersonal and communication skills, with the ability to build rapport and trust with clients from various cultural, age and economic backgrounds.
• Knowledge of community services, resources, and the challenges faced by vulnerable populations, particularly those living in Regent Park.
• Experience working with individuals facing mental health challenges, addictions, homelessness, and other barriers to health and well-being.
• Awareness of and sensitivity to the health issues of a diverse community and experience working with disenfranchised populations.
• Understanding of impacts of systemic oppression on marginalized individuals and communities.
• Ability to work collaboratively in a team-oriented, client-centred environment.
• Strong organizational and time-management skills with the ability to prioritize tasks and manage intakes and referrals effectively.
• Understanding and commitment to health equity, anti-racism, social justice, trauma-informed practice, and community empowerment.
• Proficiency in the use of computer technology and various software applications (PS Suite EMR an asset).
• Ability to speak additional languages is an asset (i.e. Amharic, Somali, Swahili, Tamil, Vietnamese, Bengali).
• Flexibility to work some evenings or weekends as needed to accommodate client schedules and community events.
• Commitment to valuing diversity, equity, partnerships and advocacy in keeping with Regent Park Community Health Centre’s Strategic Direction.
• Knowledge of the Regent Park area and issues affecting families living within the Regent and Moss Park communities
• Must have full COVID 19 vaccine for the protection of clients and staff

Regent Park CHC is committed to equity in our hiring and employment practices. Applications are encouraged from qualified individuals who are Indigenous people, members of racialized communities, individuals of diverse sexual orientation and gender identification, persons with disabilities and others protected under the Human Rights Code as well as individuals with lived experience in the Regent Park community. This is a bargaining unit position within OPSEU Local 5115.

Please submit your application on or before November 25, 2026.

We thank all applicants for their interest in this position, however, only those selected for an interview will be contacted. RPCHC is committed to developing an inclusive, selection process and work environment. If contacted, please advise the hiring manager if you require any accommodation during the interview process.