IT Customer Support II

Your Opportunity:

The Customer Support II (CSII) Deskside Analyst position provides technical support for computing devices, printer devices, peripherals, deskside applications, mobility devices and other technology and applications to a variety of users across Alberta Health Services. The CSII is predominately an onsite hands-on technical support role. The CSII may resolve issues and requests remotely where applicable. The Customer Support II can often represent an escalation point from Customer Support I and is responsible for more advanced support of technical issues. This position also investigates more complex technical problems for which existing precedent is not currently available. Where the problem cannot be resolved by this position, the incumbent will escalate the issue to more senior staff or a specialized technical team for resolution. The position may participate in activities related to implementing the solution, as assigned by senior staff. This is a temporary position and is expected to end on or before December 31, 2027.

Description:

As an IT Customer Support II, you will provide advanced technical support to a variety of users for information technology issues in accordance with organizational standards and practices.

• Transition Company:
Health Shared Services
• Classification:
IT Customer Support II
• Union:
AUPE GSS
• Unit and Program:
TCSS
• Primary Location:
Foothills Medical Centre
• Location Details:
As Per Location
• Multi-Site:
Multisite
• FTE:
1.00
• Posting End Date:
16-NOV-2026
• Temporary Employee Class:
Temp F/T Benefits
• Date Available:
30-NOV-2026
• Temporary End Date:
31-DEC-2027
• Hours per Shift:
7.75
• Length of Shift in weeks:
2
• Shifts per cycle:
10
• Shift Pattern:
Days, On Call
• Days Off:
Saturday/Sunday
• Minimum Salary:
$34.01
• Maximum Salary:
$41.53
• Vehicle Requirement:
Driver's License, Vehicle Required

Completion of a Computer Support certificate or equivalent.

Successful completion of Computer Science program from a recognized institution, or related job experience is required. Three to five recent consecutive years’ experience in the implementation, operation, repair and maintenance of desktop equipment, applications and peripherals, preferably in the health care field. A sound knowledge of PC Software, including Microsoft Suite of products, Windows XP/7/10/11, A+ Certification. Effective time management and multi-tasking abilities. A strong customer service focus and effective communication skills are essential, as well as superior problem-solving and Conflict Resolution skills. Valid Class 5 driver’s license and vehicle. Ability to: Establish priorities, schedule work and assign resources effectively. Analyze concerns or problems arising that fall outside of standard procedures. Work independently under limited supervision. Promote quality improvement strategies and methodologies to staff. Promote a cooperative work environment and spirit. Function effectively in English, both verbally and in writing. Remain current in IT field. Maintain and respect confidentiality.

As required.