IT Desktop Support

We are seeking an IT Support Specialist to provide exceptional technical support for end-user computing environments across Windows, Linux and macOS platforms. The successful candidate will be a versatile IT professional able to support a broad range of desktop, networking, and infrastructure technologies, with a focus on problem solving and superior customer satisfaction. They will have excellent interpersonal skills and be willing to work as part of a small yet hard working team. The office location is based in Burlington, Ontario

Responsibilities include:

• Maintain and action general Helpdesk queues for IT Support
• Windows, Linux and macOS administration, support and troubleshooting
• Provision, deploy, upgrade, and manage end-user computing devices
• Support user account administration, authentication, and endpoint security technologies
• Monitor and maintain endpoint patching, antivirus, encryption, and backup solutions
• Assist with Microsoft 365 applications, collaboration tools, and end-user productivity solutions
• Document technical issues, resolutions, and standard operating procedures
• IP Networking (TCP/IP, Subnetting, VLAN, DNS, DHCP)
• Monitor and maintain wireless access points
• Monitor and maintain network printers, scanners, and other shared office technologies
• Troubleshoot hardware and software problems
• Contribute to IT projects, technology deployments, office moves, and continuous improvement initiatives

Qualifications:

• Post-Secondary graduate in Computer Science or Information Systems
• Minimum Experience: 2-4 years.
• Experience with Microsoft Office Suites/Office 365 (Word, Excel, PowerPoint and Outlook)

What we Offer:

• Employer funded benefits program
• Competitive total compensation package
• Work-Life Balance
• Employee assistance plan
• Employee Discount Platform
• Career Progression
• Casual Work Environment
• Social Events and Sports Teams
• Onsite Counsellor

Location: Burlington, Ontario (in-office)
Hours: Monday to Friday, 40 hours per week
Vacancy: This is an existing position
Salary Range (Based on relevant Experience): $48,000 to $52,000 per year.

About Evertz Microsystems (TSX: ET):
Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets) worldwide. Trusted by major broadcast facilities, telcos, and satellite providers on every continent, we're known for end-to-end innovation that sets the industry standard.

Canadian-headquartered with offices around the world, Evertz has 2,000+ employees and has been recognized as one of Canada's 50 Best Managed Companies — a testament to our commitment to excellence and global impact.

Join a team where your work shapes the future of broadcast and new media industries.

Evertz is committed to equal opportunity employment. Accommodations are available throughout the recruitment process for applicants with disabilities — please notify HR when scheduling your interview.

Artificial intelligence (AI) technology may be used in our recruitment process to assist with resume screening and interview note-taking. All hiring decisions are made by our team without AI involvement.

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A complete privacy policy can be found at https://evertz.com/contact/privacy/

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