Posted 8 days ago
IT Field Services Support
@ Alvarez & Marsal
Toronto, Ontario
SIGNALS
Overview
Alvarez & Marsal is hiring a full-time IT Field Services Support Specialist based in its New York office to support US and international users through walk-up, email, phone and remote contact. The role covers diagnosis, resolution and escalation of technology issues, documentation in the knowledge base, and support for laptops, mobile devices, printers and Microsoft 365. The posting states a salary range of $65,000 to $80,000 annually, a discretionary bonus, some weekend and after-hours support, and possible light travel.
Responsibilities:
- Provide walk-up, email, phone and remote technology support to US and international users
- Diagnose, resolve or escalate incidents using the incident management system
- Configure, install and troubleshoot laptops, mobile devices and printers
- Document solutions in the internal knowledge base
Requirements summary:
- Help desk or tech support experience, 3-5 years preferred
- Telephone customer service experience required
- Knowledge of Office 365, Windows 11, Active Directory and networking
- Previous experience with an incident management system required
- College background in technology preferred
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-06
- First seen by our source
- 2026-11-15
- Source record updated
- 2026-11-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, weekends |
| Travel | air: minimal · ground: minimal |
| Work setting | Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (preferred) |
| Fields of study | Information technology |
| Perks mentioned | Performance bonus, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Alvarez & Marsal
| Field | Value |
|---|---|
| Open jobs on Jobsy | 10 |
Job description
Description
About Alvarez & Marsal
Alvarez & Marsal (A&M) is a global consulting firm with entrepreneurial, action- and results-oriented professionals. We take a hands-on approach to solving our clients' problems and helping them reach their potential. A&M is different by design: we give people ownership and impact from day one, fuel development through real opportunity, and provide direct access to leaders who invest in our growth. Our culture celebrates independent thinkers and doers who positively impact clients and shape our industry. Guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity, our collaborative, globally minded environment is why our people love working at A&M.
The Team
The position of IT Field Services Support Specialist will be based in the New York office and be part of the core Field Services team to support all US and International users by front facing contact via walk-up desk, email, telephone and/or remote tool for all technology related problems. The IT Field Services Support Specialist will provide diagnosis, resolution, or escalation to other service desk team members, engineering and/or applications development groups using our incident management system. In addition, the IT Field Services Support Specialist is responsible for understanding, interpreting all support requests, providing documentation and resolution for our internal knowledge base. A candidate for employment must demonstrate both great customer service and team work. The candidate must be able to set an expectation level for an issue and deliver on that expectation, must be able to be self-sufficient and able to appropriate and manage their own workload.
How You Will Contribute
Qualifications
At A&M, professional growth is tied directly to performance, not tenure. Our people take on meaningful, hands-on work supported by a performance development process that rewards contribution and fosters a culture of meritocracy. Stretch roles, evolving business needs, and firm growth create ongoing opportunities for ownership and building new skills, while direct access to senior leaders provides mentorship and real-time coaching along the way. We also prioritize your wellbeing through comprehensive benefits and resources. Together, these elements create an environment where high-performing professionals can continue to grow and advance from day one.
The salary range is $65,000- $80,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details.
This posting is for a newly created position.
A&M is committed to providing an accessible recruitment process that meets our obligations under the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005 and any other applicable legislation. We strive to maintain a strong and dynamic workforce that fosters respect and inclusivity for applicants of all abilities. Should you have any accessibility need(s) and/or require accommodation during the recruitment process, please notify Human Resources at [email protected] and we would be pleased to assist you.
About Alvarez & Marsal
Alvarez & Marsal (A&M) is a global consulting firm with entrepreneurial, action- and results-oriented professionals. We take a hands-on approach to solving our clients' problems and helping them reach their potential. A&M is different by design: we give people ownership and impact from day one, fuel development through real opportunity, and provide direct access to leaders who invest in our growth. Our culture celebrates independent thinkers and doers who positively impact clients and shape our industry. Guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity, our collaborative, globally minded environment is why our people love working at A&M.
The Team
The position of IT Field Services Support Specialist will be based in the New York office and be part of the core Field Services team to support all US and International users by front facing contact via walk-up desk, email, telephone and/or remote tool for all technology related problems. The IT Field Services Support Specialist will provide diagnosis, resolution, or escalation to other service desk team members, engineering and/or applications development groups using our incident management system. In addition, the IT Field Services Support Specialist is responsible for understanding, interpreting all support requests, providing documentation and resolution for our internal knowledge base. A candidate for employment must demonstrate both great customer service and team work. The candidate must be able to set an expectation level for an issue and deliver on that expectation, must be able to be self-sufficient and able to appropriate and manage their own workload.
How You Will Contribute
- Facilitating walk-up desk service and utilizing incident knowledge base platform (Service Now)
- Analyze, diagnose, document, resolve and escalate reported issues and outages
- Assist other depts within IT; engineering/operation with infrastructure applications/hardware
- Configure, install, and troubleshoot laptops/mobile devices/printers
- Respond to all user support inquiries globally including primary office location
Qualifications
- College background in the technology field preferred
- 3-5 years of support role experience in help desk environment or tech support services (preferable)
- Solid understanding of Office 365 (Outlook, Word, Excel, PowerPoint, etc.)
- Proven background with customer service and able to handle stressful/time-sensitive situations
- Telephone customer service experience required
- Fundamental understanding of PC hardware/software and connectivity components
- Experience with Windows 11 Operating Systems, Mac OSX experience preferred
- Knowledge of MS Exchange, Active Directory, SharePoint
- Knowledge of LAN/WAN networking, remote access VPN technology, TCP/IP
- Basic understanding of ITIL based structure
- Exposure to HP/Lenovo ThinkPad/MacBook/iPhone/Android hardware preferred
- Previous experience with an incident management/tracking system required
- Some weekend and afterhours support required, as well as light travel potentially
At A&M, professional growth is tied directly to performance, not tenure. Our people take on meaningful, hands-on work supported by a performance development process that rewards contribution and fosters a culture of meritocracy. Stretch roles, evolving business needs, and firm growth create ongoing opportunities for ownership and building new skills, while direct access to senior leaders provides mentorship and real-time coaching along the way. We also prioritize your wellbeing through comprehensive benefits and resources. Together, these elements create an environment where high-performing professionals can continue to grow and advance from day one.
The salary range is $65,000- $80,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details.
This posting is for a newly created position.
A&M is committed to providing an accessible recruitment process that meets our obligations under the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005 and any other applicable legislation. We strive to maintain a strong and dynamic workforce that fosters respect and inclusivity for applicants of all abilities. Should you have any accessibility need(s) and/or require accommodation during the recruitment process, please notify Human Resources at [email protected] and we would be pleased to assist you.
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