Posted 11 months ago
IT Field Specialist
@ Neighbourly Pharmacy
Overview
Neighbourly Pharmacy is hiring an IT Field Technician in Calgary or Edmonton, Alberta, to provide on-site hardware, software and network support to clients. The role involves installing, repairing and maintaining IT systems, documenting work, and travelling about 50% of the time. A valid Class 5 driver's licence is required.
Responsibilities:
- On-site hardware, software and network support
- Install, configure and maintain IT equipment
- Diagnose and repair technical issues
- Routine system maintenance and documentation
- Manage spare parts and tools inventory
Requirements summary:
- 1 to 3 years hands-on IT support experience
- Knowledge of Windows, TCP/IP, DNS, DHCP and VPNs
- Ticketing platform experience required
- Valid Class 5 driver's licence
- Ability to travel about 50% of the time
Tools & skills
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2025-12-17
- First seen by our source
- 2026-10-13
- Source record updated
- 2026-10-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | IT |
| Experience | 1+ years |
| Travel | air: none · ground: moderate |
| Work setting | Client sites, Office, Plant or factory |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer moderate |
| Languages | English |
| Driver’s licence | required |
| Education | High school (required), College diploma (preferred), Bachelor’s degree (preferred) |
| Fields of study | Information technology, Computer Science |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Neighbourly Pharmacy
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Canada’s largest and fastest-growing network of community pharmacies.
Full company description
𝐊𝐢𝐧𝐝𝐧𝐞𝐬𝐬 𝐢𝐧 𝐞𝐯𝐞𝐫𝐲 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲. Neighbourly Pharmacy, Canada’s largest and fastest-growing network of community pharmacies, understands the importance of being a good neighbour, friend, and healthcare partner. With over 325 locations in major cities, suburban centers, and rural towns throughout Canada, we are united by one priority: our patients. We wholeheartedly embrace each community we serve, preserving their legacy and continuing the tradition of outstanding care. 𝐉𝐨𝐢𝐧 𝐨𝐮𝐫 𝐓𝐞𝐚𝐦. At Neighbourly Pharmacy, we recognize that our people are our most valuable asset. As one of Canada’s fastest growing companies, there’s no shortage of opportunity within your community or beyond. Join a fast-paced team of people who are dedicated to serving patients and customers with care. Opportunity at Neighbourly also extends beyond the pharmacy counter. Explore positions in our support centres, from Finance, Human Resources to Operations and more! 𝐓𝐡𝐢𝐧𝐤𝐢𝐧𝐠 𝐨𝐟 𝐒𝐞𝐥𝐥𝐢𝐧𝐠? We firmly believe pharmacies are the cornerstone of communities. That’s why we want to celebrate the reputation you’ve built, not eliminate it. Our approach ensures continuity of care, maintaining the trust you’ve established with your patients while minimizing disruptions. When you’re ready to sell, trust us preserve what matters most. 𝐀𝐰𝐚𝐫𝐝𝐬 𝐚𝐧𝐝 𝐑𝐞𝐜𝐨𝐠𝐧𝐢𝐭𝐢𝐨𝐧. Neighbourly has garnered widespread acclaim as the industry’s preferred acquirer, and employer, and we are proud of our prestigious accolades: Canada’s Most Admired Corporate Cultures™- Enterprise (Waterstone Human Capital) 2025. Canada’s Top Growing Companies (Globe & Mail) 2020, 2021, 2023, 2024, and 2025. Best Managed Companies (Deloitte & CIBC) 2021, 2022, 2023, 2024, and 2025. New Innovators (Canadian Business Magazine in partnership with BII+E) 2022. Canada’s Top New Growth Companies Startup List (Canadian Business Magazine) 2020.
- LinkedIn followers
- 15,518
- People associated on LinkedIn
- 637
- Reported office locations
- 190 Attwell Drive, Suite 400, Toronto, Ontario M9W 6H8, CA
- Business categories
- Health Care
- Retail
- Drug & Health Stores
- Retail and wholesale
- Other recorded names
- Neighbourly Pharmacy
- Specialties
- Pharmacy
- retail
- health
- health care
- drugs
- and pharmacies
- Profile identifies a recruitment agency
- No
- Reported total investment
- 323,980,945
Currency and observation date were not supplied; this is not a current valuation or a funding round.
𝐊𝐢𝐧𝐝𝐧𝐞𝐬𝐬 𝐢𝐧 𝐞𝐯𝐞𝐫𝐲 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲. Neighbourly Pharmacy, Canada’s largest and fastest-growing network of community pharmacies, understands the importance of being a good neighbour, friend, and healthcare partner. With over 325 locations in major cities, suburban centers, and rural towns throughout Canada, we are united by one priority: our patients. We wholeheartedly embrace each community we…
| Field | Value |
|---|---|
| Industry | Retail |
| Company size | 1,001-5,000 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 2015 |
| Specialties | Pharmacyretailhealthhealth caredrugsand pharmacies |
| Open jobs on Jobsy | 164 |
| View page |
Neighbourly Pharmacy is seeking a dedicated IT Field Technician to join our IT support team in Calgary or Edmonton, Alberta. The ideal candidate will have hands-on experience with IT hardware, software, and network troubleshooting, as well as the ability to deliver exceptional on-site support to our clients. As an IT Field Technician, you will be responsible for diagnosing, repairing, and maintaining a variety of IT systems and devices in the field, ensuring that our clients’ technology infrastructure operates efficiently and securely.
Key Responsibilities:
- On-Site IT Support: Provide on-site technical support for hardware, software, and network-related issues, ensuring minimal downtime for clients.
- Installation and Setup: Install, configure, and maintain IT equipment, including computers, servers, networking devices, printers, and peripherals.
- Troubleshooting & Repairs: Identify, diagnose, and resolve technical issues in hardware, software, and network systems. Perform repairs and upgrades as needed to ensure optimal system functionality.
- System Maintenance: Conduct routine maintenance on IT systems, including software updates, hardware diagnostics, and preventive maintenance to minimize issues and extend the lifespan of equipment.
- Networking Support: Set up and troubleshoot wired and wireless networks, ensuring reliable internet access and network security for clients.
- Documentation: Maintain detailed records of work performed, including system configurations, installations, and repairs. Document all troubleshooting steps and solutions for future reference.
- Client Interaction: Communicate effectively with clients to understand their technical needs, provide updates on the status of ongoing issues, and ensure customer satisfaction.
- Training & Support: Provide basic training to clients on how to use installed systems and software, as well as guidance on best practices for system maintenance and security.
- Inventory Management: Maintain an inventory of spare parts, tools, and other IT equipment. Ensure that all necessary equipment is available for field visits.
- Emergency Support: Respond to emergency IT issues or downtime, ensuring swift resolution and minimal disruption to client operations.
Required Skills and Qualifications:
- Education: High school diploma or equivalent required; Associate's or bachelor’s degree in information technology, Computer Science, or a related field preferred.
- Experience: Minimum of 1-3 years of hands-on IT support experience, with a focus on hardware, software, and network troubleshooting.
- Technical Expertise:
- Proficient in troubleshooting and maintaining desktops, laptops, printers, servers, and other IT devices.
- Strong understanding of operating systems (Windows) and common software applications.
- Knowledge of networking principles, including TCP/IP, DNS, DHCP, and VPNs.
- Experience with wired and wireless networking technologies and troubleshooting.
- Communication Skills: Strong verbal and written communication skills to interact effectively with clients and colleagues.
- Problem-Solving: Strong analytical and problem-solving skills, with the ability to think quickly and resolve issues efficiently.
- Attention to Detail: Ability to accurately document and track issues, repairs, and installations.
- Physical Stamina: Ability to lift and move IT equipment as needed, and work in a variety of environments (offices, data centers, etc.).
- Travel: Ability to travel 50% of the time for periods of time executing projects and as business requires. Must have valid class 5 driver's license
- Experience with Microsoft 365: Ticketing platform of some sort required (Jira, Freshservice, ZenDesk, ManageEngine, Zoho, etc), Experience welcomed but not required with PMS platforms (Monday, Asana, Jira, ClickUp, SmartSheets, Etc.)
Preferred Qualifications:
- Experience with remote desktop support tools.
- Knowledge of cloud-based technologies and services.
- Familiarity with security best practices and antivirus software.
- Previous experience in a field technician role or customer-facing technical support position.
Neighbourly Pharmacy is an equal opportunity employer. We are committed to deliver accessibility and equality to all job applicants, staff, and our customers. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
While all responses are appreciated, only those being considered for interviews will be acknowledged.
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