Posted 5 days ago
IT Intern (Engineering) – Junior Systems Administrator (Azure / Microsoft 365)
@ Pathway Communications
Markham, Ontario
Overview
Pathway Communications is hiring an IT intern for a 3 to 6 month co-op term, extendable, on site in Markham, Ontario. The intern supports Microsoft 365, Azure and Active Directory administration, including user onboarding and offboarding, RBAC-based access management, troubleshooting and documentation.
Responsibilities:
- Assist with Microsoft 365, Exchange Online and Active Directory administration
- Perform RBAC-based access provisioning and basic Azure tasks
- Troubleshoot login, email, Teams, device and VPN issues
- Create and maintain runbooks and knowledge base articles
- Assist with patching, monitoring and incident escalation
Requirements summary:
- Enrolled in IT, computer science or engineering, or recent graduate
- Familiarity with Microsoft 365 and Active Directory
- Understanding of RBAC and least privilege
- Windows OS fundamentals and troubleshooting
- Strong communication and willingness to learn
Tools & skills
Source and dates
Employer career site / ATS feed · jazzhr
- Employer posting date
- 2026-11-01
- First seen by our source
- 2026-11-02
- Source record updated
- 2026-11-02
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | IT |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (preferred), Bachelor’s degree (preferred) |
| Fields of study | Information technology, Computer science, Engineering |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Pathway Communications
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Your One-Stop Managed IT and Cybersecurity Services for Business Excellence.
Full company description
Founded in 1995, Pathway Communications specializes in providing innovative and cost-effective IT and communication solutions for businesses of all sizes. Rooted in Canada, we offer a wide range of services, including Managed IT Services, Cybersecurity Solutions, Data Center, Cloud, Colocation, Voice, Data, and Internet, to help our clients stay connected and operate securely in today’s fast-paced world. Pathway employs over 150 qualified and trained staff on three continents and operates fully-equipped data centers in Markham, Toronto, and Montreal. All of our services are designed to pass through our Tier III data center backed up with ISO 9001:2015, ISO 27001:2013 certification, and SOC 2 Type II compliancy for the ultimate reliability, security, and privacy.
- LinkedIn followers
- 17,688
- People associated on LinkedIn
- 174
- Reported office locations
- 95 Apple Creek Blvd., Markham, Ontario L3R1C7, CA
- 535 Yates St, Suite 400, Victoria, British Columbia V8W 2Z6, CA
- 111 2nd Ave S, Saskatoon, Saskatchewan S7K 1K6, CA
- 204 rue Notre Dame Ouest, Suite 401, Montreal, Quebec H2Y 1T3, CA
- 3rd Floor,South Wing,Suma Center, Erandwane, Pune, Maharashtra 411004, IN
- Business categories
- Unified Communications
- Enterprise Resource Planning (ERP)
- Consulting
- Data Center
- Web Hosting
- Enterprise Software
- IT Management
- Cloud Computing
- Cloud Data Services
- IT Infrastructure
- Telecommunications
- Other recorded names
- Pathway Communications
- Specialties
- Business Internet Solutions
- Managed Server Colocation
- Managed IT Services
- Secure Private Cloud
- Long Distance and VoIP Phone systems
- Application Development and Support
- IT Outsourcing
- Colocation Services
- Backup and Disaster Recovery
- Virtual Data Centres
- Cloud Storage Services
- Business Internet Services
- Business Internet Connections
- Web Hosting Email Services
- Long Distance Calling Canada
- Long Distance Service Providers
- IT Help Desk
- Hybrid Cloud Solutions
- Contact Centre Solutions
- Cybersecurity
- and MSSP
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Founded in 1995, Pathway Communications specializes in providing innovative and cost-effective IT and communication solutions for businesses of all sizes. Rooted in Canada, we offer a wide range of services, including Managed IT Services, Cybersecurity Solutions, Data Center, Cloud, Colocation, Voice, Data, and Internet, to help our clients stay connected and operate securely in today’s fast-paced world. Pathway…
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 51-200 employees |
| Headquarters | Markham, Ontario |
| Organization type | Privately Held |
| Year founded | 1995 |
| Specialties | Business Internet SolutionsManaged Server ColocationManaged IT ServicesSecure Private CloudLong Distance and VoIP Phone systemsApplication Development and SupportIT OutsourcingColocation ServicesBackup and Disaster RecoveryVirtual Data Centres |
| Open jobs on Jobsy | 2 |
| View page |
Location: 95 Apple Creek Blvd, Markham, ON L3R 1C7 (On-site)
Term: Internship (Co-op) - 3 - 6 months (extendable)
Company: Pathway Communications
Summary
Pathway Communications is a leading Managed IT and Cybersecurity Services provider serving organizations across Canada. We are looking for an IT Intern who is eager to learn, gain hands-on experience, and build a career in IT.
Working alongside our Engineering team, you will support Microsoft 365, Azure, and Active Directory environments and assist with user onboarding and offboarding, RBAC-based access management, troubleshooting, documentation, and basic cloud administration. This internship provides practical exposure to real-world IT operations while helping you develop your technical, security, and problem-solving.
Key Responsibilities
- Assist with Microsoft 365 administration (users, groups, licenses, Teams, SharePoint basics)
- Support Exchange Online tasks (mailboxes, shared mailboxes, distribution groups, basic mail flow checks)
- Help manage Active Directory (accounts, groups, OUs, GPO basics, password resets)
- Perform access provisioning using RBAC (least privilege, role assignments, group-based access)
- Basic Azure tasks: resource inventory, tagging, user access, subscription/resource group organization (as assigned)
- Troubleshoot common issues (login/access, email, Teams, device connectivity, printing, VPN—depending on environment)
- Create and maintain documentation (runbooks, onboarding checklists, knowledge base articles)
- Assist with patching/maintenance tasks and basic monitoring checks
- Escalate incidents appropriately and provide clear updates to stakeholders
Required Skills (Must Have)
- Familiarity with Microsoft 365 and core concepts (users, licensing, Teams)
- Basic understanding of Active Directory and group-based access
- Basic understanding of RBAC and least privilege
- Comfort with Windows OS fundamentals and troubleshooting
- Strong communication, note-taking, and willingness to learn
Nice to Have
- Exposure to Azure (Entra ID/Azure AD, subscriptions, resource groups)
- Familiarity with PowerShell (basic commands, user management)
- Understanding of security basics: MFA, Conditional Access concepts, password policies
- Experience with ticketing tools (ServiceNow, OTRS, Jira, etc.)
- Any certs/coursework: AZ-900, MS-900, SC-900, or equivalent
What You’ll Learn
- Real-world administration of Azure + Microsoft 365 + AD
- Operational processes: ticket handling, change management, documentation
- Security best practices around access control and identity
- Currently enrolled in IT/Computer Science/Engineering (or recent graduate)
- Available for the internship term with a reliable schedule
Journal
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