Posted 8 months ago
IT Operations & Systems Support Specialist
@ Myticas Consulting
Ottawa, Ontario
Overview
Myticas Consulting is hiring a contract IT Systems Support Specialist in Ottawa for six months with an extension, starting as soon as possible. The role supports Windows systems, networks, servers, end-user devices and specialized operational hardware such as kiosks and printers in a large 24/7 facility. The position is on-site and requires a valid driver's licence and a background screening.
Responsibilities:
- Install, configure and troubleshoot workstations, servers and network devices
- Provide onsite and remote technical support to internal users
- Manage user accounts, access and Active Directory issues
- Support operational hardware such as kiosks, printers and displays
- Maintain inventory, licensing and technical documentation
Requirements summary:
- College or university diploma in IT, or about 3 years of IT experience
- Knowledge of Windows and Active Directory
- LAN/WAN networking and connectivity troubleshooting
- Experience with a ticketing or service desk system
- Valid Class G driver's licence (Ontario) or Quebec equivalent
Tools & skills
Source and dates
Source type not verified · jsonld
- Employer posting date
- 2026-03-11
- First seen by our source
- 2026-10-16
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | IT |
| Experience | 3+ years |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | Class G driver's licence |
| Driver’s licence | required |
| Background checks | driving record, criminal record |
| Education | College diploma (preferred), Bachelor’s degree (preferred) |
| Fields of study | Computer Technology, Computer Science, Information Technology |
| Security clearance | Other clearance |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Myticas Consulting
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Myticas Consulting is a leading edge IT Staffing and Recruitment organization with locations throughout North America.
Full company description
Myticas Consulting is a proven, industry-leading IT staffing and recruitment organization with offices in major North American cities, including Ottawa, Ontario, and Chicago, Illinois, as its prime headquarters. Our large team of IT recruitment and sales professionals have over 50+ years of combined experience providing the highest quality of Telecommunication Engineering, ERP and IT Software Development resources, to both Public and Private sector enterprise level environments. Here at Myticas, we strive to continually provide unmatched quality of IT resources, that prove to stand the test of time, and go above and beyond all project expectations and deliverables. The "motto" at Myticas is not only to work with you, but to understand what success really looks like for your organization, and to deliver the IT staffing needs that matter most to increasing both the functionality and efficiency of your environment. With our evolving expertise in Telecom, ERP, DW/BI and EAI resources, and a guaranteed replacement program for all our partners, the defined win-win scenario has never been presented in a more simple manner.
- LinkedIn followers
- 216,509
- People associated on LinkedIn
- 65
- Reported office locations
- 83 Hinton Ave., Ottawa, Ontario K1Y0Z7, CA
- 3701 Algonquin Rd. Suite 580, Rolling Meadows, Illinois 60008, US
- Other recorded names
- Myticas Consulting
- Specialties
- Embedded Engineering and Software Engineering
- Profile identifies a recruitment agency
- Yes
Myticas Consulting is a proven, industry-leading IT staffing and recruitment organization with offices in major North American cities, including Ottawa, Ontario, and Chicago, Illinois, as its prime headquarters. Our large team of IT recruitment and sales professionals have over 50+ years of combined experience providing the highest quality of Telecommunication Engineering, ERP and IT Software Development resources…
| Field | Value |
|---|---|
| Industry | Staffing and Recruiting |
| Company size | 51-200 employees |
| Headquarters | Ottawa, Ontario |
| Organization type | Privately Held |
| Specialties | Embedded Engineering and Software Engineering |
| Open jobs on Jobsy | 68 |
| View page |
IT Systems Support Specialist – Technology & Infrastructure
Location: Ottawa, ON – On-Site
Contract: 6 Months + Extension
Start: ASAP
The Opportunity
We are seeking a hands-on IT Systems Support Specialist to provide technical support across a complex, highly operational technology environment.
This is an excellent opportunity for a Junior to Intermediate IT professional who enjoys a combination of end-user support, Windows systems, networking, infrastructure troubleshooting, and hands-on hardware support.
The successful candidate will support both traditional corporate IT infrastructure and specialized operational technology, including workstations, servers, networks, kiosks, printers, displays, telephony, security systems, and other technology used within a large operational facility.
Previous airport experience is NOT required. Experience supporting technology in an airport, transportation, logistics, healthcare, manufacturing, or other 24/7 operational environment would be considered an asset.
What You’ll Be Doing
- Install, configure, maintain, and troubleshoot desktops, laptops, hardware, software, and peripheral devices
- Provide responsive onsite and remote technical support to internal users
- Troubleshoot Windows environments, Active Directory, Exchange, VPN, storage, and related enterprise systems
- Create, modify, and remove user accounts and assist with password resets and access issues
- Apply operating system updates, patches, and configuration changes
- Troubleshoot and maintain LAN/WAN connectivity
- Diagnose issues involving routers, switches, firewalls, servers, and other network-connected equipment
- Install, configure, and support specialized hardware such as kiosks, service desks, boarding pass printers, baggage tag printers, displays, and other operational devices
- Support technology associated with building systems, operational systems, displays, parking, public address, telephony, and security/access-control environments
- Respond to help desk tickets and service requests, providing timely troubleshooting and resolution
- Analyze system logs and identify potential system or infrastructure issues
- Assist with the deployment and implementation of new technology solutions
- Support system upgrades and ongoing infrastructure improvements
- Maintain hardware/software inventory and licensing information
- Assist with ordering IT equipment, supplies, and services
- Maintain technical documentation, reports, and operational logs
- Perform other related IT support duties as required
What We’re Looking For
- College diploma or university degree in Computer Technology, Computer Science, Information Technology, or a related discipline
OR
- A combination of relevant education and approximately 3+ years of related IT experience
- Hands-on experience with IT support, systems support, infrastructure, or technical troubleshooting
- Knowledge of Windows operating systems and enterprise applications
- Experience with hardware and software troubleshooting
- Working knowledge of Active Directory
- Understanding of LAN/WAN networking and connectivity troubleshooting
- Familiarity with servers, networking equipment, workstations, printers, and peripheral devices
- Understanding of IT security concepts and standard IT support practices
- Experience working with a ticketing/service desk system; experience with any established ticketing platform is acceptable
- Strong troubleshooting and analytical abilities
- Strong customer-service and interpersonal skills
- Excellent verbal and written communication skills in English
- Ability to prioritize multiple technical issues in a busy operational environment
- Self-motivated, organized, detail-oriented, and comfortable learning unfamiliar technologies
Required – Driver’s Licence
Candidates must possess a valid Class G driver’s licence (Ontario) or Quebec equivalent and be able to provide a driver’s abstract issued within the last month.
Nice to Have
The following would be considered assets but are not mandatory:
- Experience supporting technology within an airport, transportation, logistics, or other operational environment
- Exposure to Common Use Passenger Processing Systems (CUPPS)
- Exposure to Common Use Self-Service (CUSS) kiosks
- Experience supporting passenger information kiosks, check-in desks, boarding pass printers, baggage tag printers, or similar self-service technology
- Experience with building management, operational technology, display, telephony, parking, or security systems
- ITIL certification or familiarity with ITIL/IT service management practices
- Project coordination or project management experience
- Bilingualism in English and French
Security / Clearance Requirements
The successful candidate must be eligible to complete the required background screening and security/access clearance process associated with working in a secure operational environment.
Who Will Succeed in This Role?
You don’t need to come from an airport environment to be successful.
We’re looking for someone who is technically curious, comfortable working hands-on, and willing to learn specialized systems. You should enjoy troubleshooting problems that can range from a user workstation or printer one moment to a network, kiosk, server, or operational system the next.
This role is particularly well suited to an IT professional who wants to broaden their infrastructure experience beyond a traditional help desk environment while working with a diverse range of enterprise and operational technologies.
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