Posted last month
IT Service Desk Analyst
@ AutoCanada Inc.
Winnipeg, Manitoba
Overview
AutoCanada Inc., a Canadian automotive dealer group, is hiring a full-time IT Service Desk Analyst in Winnipeg, MB, on site with some hybrid flexibility. The role is the first point of contact for staff IT issues, covering tickets, phones, onboarding and offboarding, and first-level support. The posting states a salary of $55,000 per year plus a 10% annual bonus.
Pay:
$55,000 a year
Responsibilities:
- Serve as first point of contact for staff IT issues
- Log incidents and create tickets with documentation
- Handle triage, first-level support and password resets
- Complete employee onboarding and offboarding tasks
- Escalate critical issues and update the knowledge base
Requirements summary:
- Excellent customer service and interpersonal skills
- Excellent oral communication
- Basic Windows and MS Office skills
- Attention to detail and analytical judgment
- ServiceNow experience a plus
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-10-05
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-11-07
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | IT |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Encouraged to apply | People with disabilities |
Summary and details written by AI from the posting; the employer’s posting is the authority.
AutoCanada Inc.
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
AutoCanada’s Canadian Operations segment operates 64 franchised dealerships across multiple provinces, along with three independent used-vehicle dealerships and 16 stand-alone collision centres within its group of 32 collision centres. In 2024, the Canadian dealerships sold approximately 85,000 new and used retail vehicles, with the collision centres providing opportunities to retain customers at every touchpoint within the automotive ecosystem. AutoCanada’s U.S. Operations segment, operating as Leader Automotive Group, includes 13 franchised dealerships in Illinois, offering a full range of new and pre-owned vehicles along with complementary automotive services tailored to the regional market. Join the ride! www.autocan.ca/ac-careers
- LinkedIn followers
- 40,867
- People associated on LinkedIn
- 1,961
- Reported office locations
- 15511 123 Avenue NW, 200, Edmonton, Alberta T5V 0C3, CA
- Business categories
- Automotive
- Other recorded names
- AutoCanada Inc.
- AutoCanada
- Specialties
- Vehicle Sales
- Customer Service
- Automotive Parts and Service
- Community
- Autobody
- Collision Repair
- Automotive
- and Vehicle Repair
- Profile identifies a recruitment agency
- No
- Reported total investment
- 3,010,663,058
Currency and observation date were not supplied; this is not a current valuation or a funding round.
AutoCanada’s Canadian Operations segment operates 64 franchised dealerships across multiple provinces, along with three independent used-vehicle dealerships and 16 stand-alone collision centres within its group of 32 collision centres. In 2024, the Canadian dealerships sold approximately 85,000 new and used retail vehicles, with the collision centres providing opportunities to retain customers at every touchpoint…
| Field | Value |
|---|---|
| Industry | Motor Vehicle Manufacturing |
| Company size | 5,001-10,000 employees |
| Headquarters | Edmonton, Alberta |
| Organization type | Public Company |
| Year founded | 2006 |
| Specialties | Vehicle SalesCustomer ServiceAutomotive Parts and ServiceCommunityAutobodyCollision RepairAutomotiveand Vehicle Repair |
| Open jobs on Jobsy | 186 |
| View page |
Join the Ride!
Position: IT Service Desk Analyst
Location: Winnipeg, MB (On Site, Hybrid)
Classification: Full Time, Immediate Hire
Salary: $55,000 per year + 10% annual bonus
AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.
We find opportunities to reward high-performers regularly and are looking for managers that empower and motivate their teams to do their very best. We want someone whose values align with our own and can support our people-driven culture of learning and continuous development. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.
What drives your day-to-day?
- Be first point of contact for AutoCananda staff experiencing difficulties with or enquiring about information technology. Presenting a professional, diplomatic and pleasant image.
- Log all incidents and create tickets with complete and pertinent documentation.
- Answer phones, dispatch queue and emails.
- Triage, first level support, password resets, basic troubleshooting and user instructions.
- Complete employee onboarding and offboarding tasks quickly and accurately.
- Provide resolution to most first level calls, dispatching and prioritizing tickets accordingly.
- Alert management when necessary for high visibility and critical issues.
- Document resolutions and update knowledge base.
- Follow up with customers and check in to see if there is anything that IT can do to provide a higher level of service.
- Assist with PC Builds, shipping and receiving as needed.
- Some on site work required as needed
What are the must-haves…
- Enjoy being part of a team that makes a difference.
- Excellent interpersonal and customer service skills.
- Ability to manage time effectively and to be motivated and reliable.
- Analytical thinking and judgment.
- Attention to detail.
- Basic computer skills including familiarity with Windows & MS Office products.
- Excellent oral communications is a must.
- ServiceNow Software experience a plus.
- Knowledge of ITIL service delivery framework an asset.
- Having a personal vehicle is preferred
The Perks.
- Competitive Compensation and Benefits Package
- Employee Vehicle Purchase & Service Plans
- Employee and Family Assistance Programs
- Company-wide appreciation events and contests throughout the calendar year
- Professional development and the opportunity to grow your career
And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.
Can you picture yourself here already?
We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.
If you think you’re a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.
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