IT Service Desk Technician

Adecco is currently hiring an IT Service Desk Technician to provide first-line technical support, troubleshoot hardware and software issues, and ensure employees receive timely and effective IT assistance in Ajax, ON.

This role is ideal for candidates with experience in IT support, help desk operations, desktop support, Microsoft 365, Active Directory, Windows 11, and ServiceNow who enjoy solving problems and supporting end users in a fast-paced environment.

As this role is subject to the Canadian Government's Controlled Goods Program (CGP) the qualifying applicants must possess Canadian Citizenship or permanent residency status. A work permit status is not eligible for this role.

• Pay Rate: $20-$30/hour

• Location: Ajax, ON

• Shift: Monday to Friday | 7:30 AM to 4:00 PM

• Job type: Temporary | 12 months | Full-time

• Vacancy Status: This posting is for an existing vacancy.

Responsibilities:

• Serve as the first point of contact for IT support requests via phone, email, and service desk tickets

• Troubleshoot and resolve hardware, software, operating system, and peripheral issues

• Support Windows 11 workstations, Microsoft 365 applications, and user devices

• Deploy, configure, image, and maintain desktops and laptops

• Administer Active Directory, including account creation, password resets, and access management

• Support employee onboarding and offboarding, including hardware and account provisioning

• Perform basic network troubleshooting involving TCP/IP, DNS, DHCP, and VPN connectivity

• Support telecommunications systems and end-user technology

• Maintain accurate IT asset, inventory, and service records

• Document incidents, resolutions, procedures, and knowledge base articles

• Escalate complex issues to specialized support teams as required

• Contribute to root-cause analysis, problem management, and continuous service improvement initiatives

Qualifications and Skills:

• Experience providing technical support in a Service Desk, Help Desk, Desktop Support, or IT Support environment

• Strong troubleshooting and problem-solving skills

• Experience supporting Windows 11, Microsoft 365, and Active Directory

• Experience with ITSM platforms such as ServiceNow

• Knowledge of networking concepts including TCP/IP, DNS, DHCP, and VPN

• Experience providing remote support using remote access tools

• Excellent verbal and written communication skills

• Customer-focused approach with a commitment to service excellence

• Ability to explain technical concepts to non-technical users

• Strong organizational skills with the ability to manage multiple priorities

• Fluent conversational English required

• Ability to obtain and maintain Controlled Goods Program (CGP)/ITAR clearance.

• Must be legally eligible to work, and reside in Canada

Here's why you should apply:

• Paid weekly accurate and on time

• Strong health and safety programs

• Medical and dental benefits once qualified

• Free training programs

• New and quicker onboarding process

If you're a customer-focused IT professional who enjoys troubleshooting technology, supporting users, and working with modern IT systems, apply now! Our dynamic team of recruiters will reach out if you qualify for this role.

At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.

Please reach out to learn how the Aspire Academy can upskill you into your next role.

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