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Posted 5 days ago

IT Services Technician, Managed Desktops

@ University of Guelph

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Guelph, Ontario

1+ years experience
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Overview

The University of Guelph is hiring a temporary full-time IT Services Technician for its Managed Desktops service, from 11/09/2026 to 11/09/2027, covering a temporary absence. The role provides technical support to faculty, staff and students on desktops, laptops and related technology, and supports new equipment setup. The posting states a USW Local 4120 Band 5 salary and a closing date of 11/09/2026.

Responsibilities:

  • Diagnose and resolve desktop, laptop and related technology issues
  • Provide technology support by email, phone, chat and in person
  • Support ordering and setup of new computers and equipment
  • Provide guidance to clients
  • Develop and update IT documentation and processes

Requirements summary:

  • Two-year college diploma in computer networking or technical support
  • At least one year of related experience
  • Windows and/or macOS support experience
  • IT service desk experience
  • Experience with MECM, Intune or JAMF is an asset

Tools & skills

MECMIntuneJAMF
Source and dates

Employer career site / ATS feed · successfactors

Employer posting date
2026-11-01
First seen by our source
2026-11-02
Source record updated
2026-11-02

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentIT
Experience1+ years
Hours per week40 (estimated)
Travelair: none · ground: none
Work settingOffice, Client sites
PositionSitting and standing
Physical demandsphysical low · computer high
LanguagesEnglish
EducationCollege diploma (required)
Fields of studycomputer networking, technical support, computer system technology

Summary and details written by AI from the posting; the employer’s posting is the authority.

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University of Guelph

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  • University of Guelph
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Job description

Department: Technology Operations
Position covered by the Collective Agreement with USW Local 4120

Temporary full-time from 11/09/2026 to 11/09/2027
Temporary Absence of the Regular Incumbent

If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant.

Career Opportunities (sapsf.com)

General Purpose

Reporting to the Manager, Client Productivity in Computing and Communications Services (CCS), the IT Services Technician will work in a team that provides a broad range of IT technical support to our Managed Desktops service.

Duties and Responsibilities

Specific responsibilities of the IT Service Technician include working as part of a collaborative team, using email, telephone, chat, and in-person communication channels to provide technology support to faculty, staff and students. Diagnosing and resolving issues pertaining to the operation and use of desktops, laptops, and related technologies; resolving hardware and software issues; supporting the ordering and set up of new computers and related equipment; providing guidance to clients and participating in the development, updating, and modification of documentation and processes to facilitate and improve IT services.

Requirements

  • Two-year college diploma in computer networking and technical support, computer system technology, or similar educational background along with a minimum one (1) year of related experience. A combination of relevant education and experience may be considered.
  • Previous experience providing Windows and/or macOS support to large and diverse community, preferably within an education environment.
  • Previous IT support experience gained within an IT service desk environment.
  • Familiarity and experience in the use of endpoint computing support tools such as MECM, Intune, JAMF would be an advantage.
  • Broad knowledge of University and / or departmental policies and procedures related to information technology, security and privacy would be an advantage.

Employee Type: Regular
Position Number: 10683017

Classification: USW, Local 4120 Salary: Band 5
USW Local 4120 Wage Grid

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date: 11/02/2026
Closing Date: 11/09/2026

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