IT Support and Systems Technician

The IT Support and Systems Technician is responsible for managing and maintaining the technological needs of Comeau’s operations, both on land and at sea. Based at the head office, this role serves as the primary contact for IT-related matters, providing end-user support, administering systems and platforms, and ensuring secure and reliable access to company resources. This position is best suited for a self-starter with strong troubleshooting skills, sound judgment, and the ability to manage multiple responsibilities in a fast-paced environment.

* Provide onsite and remote support for computers, printers, mobile devices, email, and business applications
* Troubleshoot Windows, Microsoft 365, Outlook, Teams, and shared-folder access issues
* Troubleshoot basic network issues involving Wi-Fi, switches, cabling, and connectivity
* Install, configure, update, and maintain employee computers and software
* Assist with employee onboarding and offboarding, including account setup, equipment preparation, and access changes under IT direction
* Support Active Directory accounts, security groups, passwords, and file permissions
* Assist with managing company devices through NinjaOne, Jamf Pro, and Hexnode
* Maintain accurate equipment inventory, support records, and technical documentation
* Monitor assigned alerts and assist with patching, backup verification, and approved restore tests
* Help employees use multifactor authentication and promote cyber security initiatives
* Escalate complex issues to the IT Administrator or appropriate vendor and follow through to resolution
* Follow company procedures for security, confidentiality, and access approval
* Provide ad-hoc project support the IT Administrator and other staff members.

* Degree in Computer Science or equivalent
* 1–2 years of experience in a stand-alone IT support role (preferred)
* Strong ability to prioritize and resolve IT issues efficiently
* Calm and solutions-focused under pressure
* Attention to detail and documentation skills
* Experience in a Manufacturing or Production environment is an asset
* Strong troubleshooting, communication, and customer service skills
* Bilingualism (English/French) is an asset
* Valid driver’s license

**Technical Experience:**

* Microsoft Server and Active Directory environments
* Endpoint operating systems (Windows, Apple iOS, Linux)
* SQL Server and Postgres
* Backup and recovery systems
* Mobile Device Management (MDM)
* Endpoint and asset management platforms
* Email security platforms
* Experience with remote support.

**Working Conditions:**

* Based at the Comeau’s head office with regular support provided to both land and sea operations
* May involve occasional travel to remote or marine-based work sites
* On-call availability may be required to respond to urgent technical issues
* Exposure to a fast-paced, multi-location working environment
* Following applicable workplace safety procedures

**Physical Requirements:**

* Ability to lift and transport computer hardware and equipment
* Must be physically able to work in various environments (office, processing facilities, vessels)
* Manual dexterity required to operate IT tools and equipment

* Competitive benefits
* On-the-job training and development
* A safe, inclusive, and motivating work environment
* Opportunities for growth and advancement.