IT Support & Training Specialist

IT Support & Training Specialist

Location: Downtown Toronto, ON
Start Date: ASAP
Duration: 3-Month Contract with Potential Extension
Work Type: Fully On-Site
Compensation: $35 per Hour

Role Overview

We are seeking an IT Support & Training Specialist to provide technical assistance, software training, and end-user support to employees, Board and Committee members, and external stakeholders.

This role involves supporting corporate software, virtual meeting platforms, and audio-visual equipment to ensure meetings, hearings, and assessments run smoothly. The successful candidate will also develop training materials, deliver onboarding and software training, troubleshoot technical issues, and maintain user documentation to support effective technology adoption across the organization. This posting is for an existing vacancy within the organization.

What You'll Do

• Provide first-level technical support to staff, Board and Committee members, and external users experiencing software, hardware, or connectivity issues.

• Deliver real-time technical assistance during virtual and in-person meetings, hearings, and assessments.

• Coordinate and deliver software training sessions, assess user needs, and develop appropriate training materials.

• Create and maintain training resources, including presentations, user guides, job aids, instructional videos, and e-learning content.

• Provide IT orientation and training to new employees on corporate systems, software, and hardware.

• Support audio-visual equipment, including meeting room technology, video conferencing systems, and presentation equipment.

• Assist with troubleshooting meeting room reservations, audio-visual booking systems, and office hotelling platforms.

• Provide guidance on the effective and safe use of conferencing and audio-visual equipment.

• Test network access and troubleshoot connectivity issues to minimize disruptions during meetings and presentations.

• Administer staff user accounts and assist with IT access requirements.

• Manage and prioritize incoming helpdesk tickets, ensuring timely resolution and follow-up.

• Collaborate with internal teams to identify training needs, improve processes, and support technology adoption.

• Monitor training effectiveness and support established service delivery and performance metrics.

• Identify opportunities to improve operational efficiency through technology, updated procedures, and streamlined workflows.

• Perform additional IT support and training duties as required.

Qualifications

• College diploma in Computer Science, Information Technology, Technical Training, or a related field, or equivalent experience.

• Minimum 3 years of experience in IT support, technical training, helpdesk support, or a related role.

• Experience providing technical assistance and training to users with varying levels of technical proficiency.

• Strong knowledge of Microsoft 365 applications and the Microsoft Office suite.

• Experience supporting virtual meeting platforms and video conferencing software.

• Knowledge of computer hardware, including laptops, monitors, peripherals, and accessories.

• Experience troubleshooting software, hardware, and network connectivity issues.

• Familiarity with helpdesk ticketing systems and managing technical support requests.

• Experience developing training materials, including presentations, user guides, e-learning resources, and instructional videos.

• Experience supporting audio-visual equipment and meeting room technology is considered an asset.

• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.

• Strong presentation, facilitation, and training delivery skills.

• Strong analytical, troubleshooting, and problem-solving abilities.

• Excellent organizational skills, with the ability to manage competing priorities and multiple requests.

• Ability to work independently and collaboratively within a team.

• Strong attention to detail and a proactive approach to resolving technical issues.

• Professional, approachable, and customer-service-oriented when interacting with internal and external stakeholders.

• Ability to adapt training methods to different learning styles and technical skill levels.

Working Conditions

• Fully on-site position in Downtown Toronto.

• Requires prolonged periods of sitting and sustained visual and auditory concentration.

• May occasionally require lifting equipment weighing over 30 lbs.

**Staffworks may use AI-enabled tools to assist with recruitment activities while maintaining recruiter involvement and respecting applicable privacy and employment regulations.**