Posted yesterday
IT Technician Support
@ Insight Global
Whitby, Ontario
Overview
Insight Global is hiring a contract Field Support / Desktop Support Technician to be the on-site IT presence at a steel manufacturing facility. The role covers end-user hardware, software and infrastructure support, vendor coordination, and site-level IT ownership, with occasional travel and on-call or weekend support. The posting asks for a own vehicle and PPE use in the mill.
Responsibilities:
- Serve as the on-site IT point of contact at the steel mill
- Troubleshoot desktops, peripherals, Windows and Microsoft 365
- Support AV, conference rooms and software installation
- Maintain IT inventory and assist satellite sites
Requirements summary:
- 4 to 5+ years of desktop or technical support experience
- Ticketing system experience, ServiceNow preferred
- Active Directory, printer setup and drive mapping skills
- Comfortable working in a mill environment with PPE
Tools & skills
Source and dates
Source type not verified · insightglobal
- Employer posting date
- 2026-11-12
- First seen by our source
- 2026-11-13
- Source record updated
- 2026-11-13
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | IT |
| Experience | 4+ years |
| Travel | air: none · ground: minimal |
| Work setting | Plant or factory, Office |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer high |
| Licences & certifications | A+ |
| Driver’s licence | required, own vehicle |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Insight Global
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Insight Global is a talent, consulting, and AI company.
Full company description
Insight Global is an international talent and consulting company that delivers business outcomes in an ever-changing world. We obsess over solving problems and building solutions that move our customers further, faster. With access to top talent in more than 50 countries, our tech-enabled recruiters can build teams quickly. Our technical experts across Cloud, AI, Data, Enterprise Operations, and Applied Engineering deliver solutions tailored to each customer’s needs. As those needs evolve, so do we. As we evolve, though, we stay true to our purpose: to develop people personally, professionally, and financially so they can be the light to the world around them. It shows up in everything we do, from investing in our people to delivering results for our customers to making a meaningful impact in our communities.
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- Other recorded names
- Insight Global
- Specialties
- Consulting
- Talent Services
- Staffing
- and International Staffing
- Profile identifies a recruitment agency
- Yes
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Insight Global is an international talent and consulting company that delivers business outcomes in an ever-changing world. We obsess over solving problems and building solutions that move our customers further, faster. With access to top talent in more than 50 countries, our tech-enabled recruiters can build teams quickly. Our technical experts across Cloud, AI, Data, Enterprise Operations, and Applied Engineering…
| Field | Value |
|---|---|
| Industry | Business Consulting and Services |
| Company size | 1,001-5,000 employees |
| Headquarters | Atlanta, Georgia |
| Organization type | Privately Held |
| Year founded | 2001 |
| Specialties | ConsultingTalent ServicesStaffingand International Staffing |
| Open jobs on Jobsy | 334 |
| View page |
• 4–5+ years of Desktop / Technical Support experience
• Ticketing system experience
○ Service now preferred
• Ability to be the primary on‑site IT point of contact
• Strong troubleshooting of Windows 10/11, Microsoft 365, and hardware
○ Know difference between Microsoft word & excel & google sheets
○ Troubleshooting: windows 11: look at network drivers, update Windows etc
• They should have experience with active directory: reset passwords, check permissions
• Experience setting up printers
• Experience mapping drives
• Experience on apple or android phones: know how to navigate way around to see if sim card is working, updates
• Comfortable working in a manufacturing / mill environment, willing to wear PPE (hard hat, steel‑toed boots, safety glasses)
• Minima travel: This job is to take care of the mill with occasional travel.
• Need to have their own vehicle in case there's on call support needed
Comfortable with occasional on‑call / weekend support
Nice to Have Skills & Experience
• Experience working in industrial/mill environment
• PPE equipment if they go into mill (swapping out computers during infra refresh, working with solutions & counseling them if they want to do something techy troubleshooting networks )
○ Most time is spent in office taking walk ins where people come to you
• Manufacturing / plant / industrial IT support experience
• Exposure to PLC‑ or MES‑connected systems
• Familiarity working around production‑critical systems or automated equipment, where IT issues can directly impact operations.
A+ or network plus similar certification
Job Description
Insight Global is seeking a Field Support / Desktop Support Technician to serve as the on‑site IT presence at a steel manufacturing facility. This individual will support end users with hardware, software, and basic infrastructure issues, partner with remote IT teams and vendors, and take ownership of all site‑level IT needs. Responsibilities include troubleshooting desktops and peripherals, supporting AV and conference rooms, installing and maintaining software and security tools, maintaining IT inventory, and assisting nearby satellite sites as needed. Success in this role depends heavily on strong people skills, adaptability, and a service‑oriented mindset.
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