Posted last month
IWS Team Lead
@ DHL Global Forwarding
Mississauga, Ontario
SIGNALS
Overview
DHL Global Forwarding is hiring an IWS Team Lead in Mississauga to manage and drive the performance of a team of IWS Specialists. The role oversees receiving-area document processing, eWMS digitalization, vendor relationships and KPIs. The posting states a full-time schedule, a salary of CAD $68,500 to $80,000 per year, and eligibility for an annual bonus.
Responsibilities:
- Organize and plan daily work for the IWS team
- Ensure document handling complies with regulations
- Manage warehousing and distribution vendor relationships
- Serve as eWMS superuser and support Customer Service
Requirements summary:
- 3-5 years supervisory experience
- Deep knowledge of IWS processes and systems
- Strong coaching, communication and interpersonal skills
- Secondary diploma required; college or trade accreditation preferred
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-10-15
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Business operations |
| Experience | 3+ years |
| Management experience | 3+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office, Warehouse |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required), College diploma (preferred), Trade certificate (preferred) |
| Perks mentioned | Performance bonus |
Summary and details written by AI from the posting; the employer’s posting is the authority.
DHL Global Forwarding
| Field | Value |
|---|---|
| Open jobs on Jobsy | 2 |
Job description
Reports To: IWS Manager
Location: YYZ- Mississauga
Company Profile
DHL Global Forwarding is a Freight Forwarding organization that is the expert in global air, ocean and ground Freight Forwarding as well as Customs operations and Compliance. Our passion is to enable international trade utilizing the best teams in the industry. We simplify our customer operations and maximize their opportunities to achieve results.
The IWS Team Lead is responsible for managing and driving the performance of a team of IWS Specialists. This role involves overseeing document processing in the receiving area, driving digitalization initiatives through automation (with a focus on the eWMS system), and collaborating with various departments to ensure customer requirements are met. The IWS Team Lead will act as a subject matter expert in IWS operations, manage vendor relationships, control KPIs, and contribute to the overall growth and strategy of the IWS department.
Main tasks & Key Responsibilities:
Pay Transparency
Salary Range: CAD $68,500 - $80,000 annually
This range reflects the expected base for this position and may vary based on skills, experience, and internal equity. This position is eligible for an annual bonus. Bonus amounts are not included in the salary range listed above.
Use of Artificial Intelligence:
Artificial intelligence (AI) is not used in the screening, evaluation, or selection of candidates for this position.
Canadian Experience:
DHL does not impose Canadian work experience as a condition of employment except where such experience constitutes a bona fide occupational requirement that is demonstrably and objectively justifiable. All international education, professional credentials, and work experience are assessed in a fair, consistent, and equitable manner.
Work Authorization Requirement:
Applicants must be legally authorized to work in Canada at the time of application and throughout their employment. DHL Global Forwarding Canada does not provide immigration sponsorship or support for work permits for this position.
DHL Global Forwarding on LinkedIn
#DHLJobs #BusinessDevelopment #DHLForwarding #CareerOpportunities
Location: YYZ- Mississauga
Company Profile
DHL Global Forwarding is a Freight Forwarding organization that is the expert in global air, ocean and ground Freight Forwarding as well as Customs operations and Compliance. Our passion is to enable international trade utilizing the best teams in the industry. We simplify our customer operations and maximize their opportunities to achieve results.
The IWS Team Lead is responsible for managing and driving the performance of a team of IWS Specialists. This role involves overseeing document processing in the receiving area, driving digitalization initiatives through automation (with a focus on the eWMS system), and collaborating with various departments to ensure customer requirements are met. The IWS Team Lead will act as a subject matter expert in IWS operations, manage vendor relationships, control KPIs, and contribute to the overall growth and strategy of the IWS department.
Main tasks & Key Responsibilities:
- Organize, split, and plan the day-to-day work for the IWS team.
- Ensure the handling of required documents in compliance with regulations and internal procedures.
- Follow up on customer issues and support Customer Service requirements across the department.
- Build and maintain strong relationships with warehousing and distribution vendors.
- Monitor supplier performance and develop improvement plans as necessary.
- Identify training needs and opportunities to foster a highly skilled functional department.
- Collaborate with internal functions such as Ocean, Air, Warehouse, and Finance to address operational questions.
- Ensure proper implementation of customer services prior to launching regular business operations.
- Serve as a superuser for the eWMS system, addressing questions and providing support.
- Interact with Customer Service, Product, and Global Service Centers, escalating issues as required.
- Maintain internal reporting for the team with respect to KPI maintenance.
- Design plans for vacation coverage and arrange internal and external training based on team needs.
- Maintain a database of team skills and assignment splits.
- Participate in external meetings with sales, handling agents, and truckers as required.
- Extensive knowledge of IWS operations.
- Proven fit for a people management role, demonstrating strong communication, motivation, and interpersonal skills.
- Ability to make informed decisions promptly.
- Minimum 3-5 years of experience in a supervisory role.
- Proven track record in excellent customer interaction skills.
- Deep knowledge of IWS processes and systems.
- Process-driven with a strong sense of ownership.
- Ability to lead and coach effectively.
- Excellent communication, motivation, and interpersonal skills.
- Self-directed working style, leading by example.
- Commercially minded with a focus on customer needs
Pay Transparency
Salary Range: CAD $68,500 - $80,000 annually
This range reflects the expected base for this position and may vary based on skills, experience, and internal equity. This position is eligible for an annual bonus. Bonus amounts are not included in the salary range listed above.
Use of Artificial Intelligence:
Artificial intelligence (AI) is not used in the screening, evaluation, or selection of candidates for this position.
Canadian Experience:
DHL does not impose Canadian work experience as a condition of employment except where such experience constitutes a bona fide occupational requirement that is demonstrably and objectively justifiable. All international education, professional credentials, and work experience are assessed in a fair, consistent, and equitable manner.
Work Authorization Requirement:
Applicants must be legally authorized to work in Canada at the time of application and throughout their employment. DHL Global Forwarding Canada does not provide immigration sponsorship or support for work permits for this position.
DHL Global Forwarding on LinkedIn
#DHLJobs #BusinessDevelopment #DHLForwarding #CareerOpportunities
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