Posted 2 months ago
Jira Service Management Developer – Java, Python, AI Automation & REST APIs
@ Astra North Infoteck Inc.
Toronto, Ontario
Overview
Astra North Infoteck Inc. is hiring a Jira Service Management Developer on a contract basis to design and automate Jira intake portals, workflows and integrations using Java, Spring Boot and Python. The role centres on AI-driven request classification, routing and reporting, and requires 3+ years of Jira experience and production Java or Python work.
Responsibilities:
- Design and scale Jira Service Management portals, workflows and SLAs
- Build Java and Python services and REST API integrations
- Apply AI to classify, route and prioritize requests
- Create dashboards and reports on intake and SLA performance
- Document designs, integrations and operational procedures
Requirements summary:
- 3+ years administering or automating Jira, preferably JSM
- Production experience in Java, preferably Spring Boot, and/or Python
- Experience with Jira REST APIs, webhooks and OAuth 2.0 or API tokens
- Practical AI, generative AI or NLP experience in business workflows
- Proficiency in SQL and a scripting language
Tools & skills
Source and dates
Source type not verified · zoho
- Employer posting date
- 2026-09-13
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-10-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Software development |
| Experience | 3+ years |
| Travel | air: none · ground: none |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Astra North Infoteck Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 426 |
Jira Service Management Developer – Java, Python & AI Automation
Key Responsibilities
• Design and scale Jira Service Management portals, intake forms, request types, custom fields, workflows, approvals, queues, SLAs, permissions, and validation rules.
• Build automation that classifies, prioritizes, routes, assigns, and tracks work with minimal manual intervention.
• Develop reusable workflows for task creation, subtasks, dependencies, notifications, escalations, SLAs, and status transitions.
• Build production-grade Java services, utilities, and integrations supporting Jira intake automation and enterprise workflows.
• Use Python and other scripting languages to develop automation, integration utilities, AI workflows, and operational tooling.
• Develop and maintain REST APIs, webhooks, middleware, and event-driven integrations using Java, Spring Boot, Python, JSON, and HTTP.
• Apply AI and intelligent automation to classify requests, extract structured data, recommend priority and ownership, identify duplicates, and improve routing accuracy.
• Integrate Jira with Confluence, Slack, Microsoft Teams, GitHub, Azure DevOps, email, identity platforms, and other enterprise systems.
• Design responsible AI workflows with validation, confidence thresholds, explainability, security, privacy, human review, and fallback mechanisms.
• Create dashboards and reporting for intake volume, demand patterns, aging, throughput, SLA performance, routing accuracy, and automation effectiveness.
• Troubleshoot production issues using logs, metrics, audit records, distributed tracing, and test cases.
• Establish testing, monitoring, deployment, rollback, access-control, security, and governance practices for Jira, Java, Python, and AI solutions.
• Partner with engineering, product, program management, QA, operations, and business teams to convert ambiguous requirements into reliable systems.
• Document technical designs, business rules, AI behavior, integration contracts, security controls, and operational procedures.
Required Qualifications / Skillsets
• 3+ years of experience administering, developing, or automating Jira, preferably Jira Service Management.
• Hands-on experience with Jira Service Management forms, request types, workflows, custom fields, queues, SLAs, permissions, notifications, approvals, and dashboards.
• Professional experience developing production applications or services in Java, preferably with Spring Boot, and/or Python.
• Experience with Jira REST APIs, webhooks, JSON, HTTP methods, and authentication mechanisms such as OAuth 2.0, API tokens, and service accounts.
• Practical experience applying AI, generative AI, natural-language processing, or intelligent automation to business workflows.
• Proficiency with SQL and at least one scripting language such as Python, JavaScript, Groovy, or PowerShell.
• Experience designing scalable, secure, observable
Journal
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