First seen by our source: 4 hours ago
Junior Amazon Customer Success Manager
@ H.C. Winter Search
Brampton, Ontario
Overview
H.C. Winter Search is hiring a junior Amazon customer success manager for a full-time role owning retention, satisfaction and growth across an assigned book of customers. The work covers liaising between clients and internal operations, IT and finance teams, leading business reviews and auditing invoices and A/R. Salary is stated as 50-55k.
Responsibilities:
- Own retention, satisfaction and growth for assigned customers
- Liaise between customers and operations, IT and finance
- Lead customer business reviews with recommendations
- Audit invoices and drive A/R resolution
- Coordinate complex service solutions and SLA adherence
Requirements summary:
- Experience in customer experience or account management, Amazon space preferred
- Strong communication and relationship building skills
- Analytical and detail-oriented problem solver
- Experience with invoice auditing and A/R
- Able to lead a customer business review independently
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
H.C. Winter Search
| Field | Value |
|---|---|
| Open jobs on Jobsy | 1 |
Purpose
Own a portfolio of brands and be accountable for their retention, satisfaction and growth after launch.
What you'll do
• Own retention, satisfaction and growth across an assigned book of customers.
• Act as primary liaison between the customer and internal teams including operations, IT and finance.
• Translate client service requirements to cross-functional teams and hold the line on SLA adherence.
• Oversee the management and implementation of complex service solutions so customer programs run without friction.
• Lead and coordinate customer business reviews, bringing recommendations rather than just reporting.
• Audit customer invoices, track outstanding A/R and drive timely resolution.
• Partner with account leadership on work that improves service process, operational efficiency and financial performance.
• Keep documentation, meeting notes and action items current so account issues actually close.
• Identify growth opportunities and work with management to convert them.
• Feed customer input back into enhancements, product offerings and process improvements.
What you'll need
• Experience in customer experience, account management or a related field in the Amazon space
• Ability to manage multiple priorities and complex service solutions at pace.
• Strong communication and relationship building across internal and external stakeholders.
• Analytical, detail-oriented, comfortable solving problems from incomplete information.
• Experience with financial processes including invoice auditing and A/R.
• Able to lead a customer business review on your own.
Bonus points
• Supply chain, warehouse fulfillment or ecommerce background.
• Familiarity with SLAs and operational metrics.
• Business transformation or process optimization experience.
• CRM or customer service management tooling.
Salary is 50-55k
Journal
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