KurSpa Guest Services Supervisor

At 40 000 square feet, KurSpa is the perfect place for wellness and rejuvenation. With seven uniquely themed steams and saunas, the heated year-round outdoor infinity pool, the stunning surroundings of our unique crystal architecture and sweeping views of the nearby mountains and lakes, guests come to disconnect from the world in British Columbia’s largest luxury spa.

Reporting to the KurSpa manager, you will support the daily operations of KurSpa and its reception and attendant teams. Note that to truly support our dynamic team, the Spa Guest Experience Supervisor will perform two reception shifts a week, while performing administrative duties the remaining week.

Job Responsibilities:

• Oversight of KurSpa reception team
• Supervise daily reception operations of KurSpa
• Foster a culture of excellent guest experience
• Ensure the health and safety of guests and colleagues is of paramount importance
• Create, maintain, and uphold guest experience and training to luxury standards
• Ensure appropriate portioning of operating supplies
• Perform onboarding of all reception team members
• Ensure excellent performance of reception team through coaching, counseling, and disciplinary action
• Perform reception audits to match luxury standards
• Drive revenue through team retail sales, treatment upsells, and incentives
• Ensure appropriate inventory of retail products and operating supplies
• Ensure the appropriate collection and maintenance of secure guest information
• Manage reception team’s schedules, including vacation requests
• Assist in overall spa operations (spa receptionist, spa attendant duties) where required
• Ensure the cleanliness and maintenance of spa to luxury standards
• Any other duties as assigned

Job Requirements:

• Minimum 2 years of reception or front desk experience, ideally in a luxury brand
• Minimum of 2 years in a leadership role, preferably in the spa and wellness industry
• Education in hospitality management considered an asset
• Strong computer skills (Microsoft Office)
• Strong leadership skills
• Excellent communication skills (written and verbal)
• Willing and able to provide exceptional customer service
• Ability to make decisions while remaining positive and flexible
• Ability to multitask and prioritize multiple competing priorities in a high-volume spa
• A "lead by example" attitude is required
• Sparkling Hill is a 24-hour, year-round operation. Thus, open availability with no restrictions is required.
• Please note that a 1 year minimum commitment is required

Job Types: Permanent, Full-time

Perks & Benefits:

• Competitive wage of: $23 - $25 an hour
• Discounted food and spa treatments
• Gift Shop discount
• Deeply discounted room rates available to team members
• Company events
• Monthly employee incentives
• Extended health benefits (dental care, vision care etc.) after 6 months for full-time employees (at least 30 hours weekly)
• Training and development opportunities

Ability to commute/relocate:

• Vernon, BC: reliably commute or plan to relocate before starting work (required)
• Staff Housing is potentially available in shared rooms for full-time employees working 40 hours per week. Please inquire during your interview if interested.

Work Location: In person

Qualified candidates may submit their applications online, incl. a detailed resume, to Mr. Jake Coventry, KurSpa Manager. Only candidates selected for an interview will be contacted.