Posted yesterday
KYC Client Enablement
@ Procom
Toronto, Ontario
Overview
Procom is hiring a KYC Client Enablement contractor for a six-month remote role, preferably based in the Greater Toronto Area, supporting a banking client's Treasury and Payment Solutions team. The work is drafting and delivering outage communications, templates and client messages during technology incidents. The posting states the role starts as soon as possible, with a possible extension.
Pay:
$28–$35 an hour
Responsibilities:
- Draft and distribute outage notifications and client messages
- Send communications through incident notification platforms
- Maintain templates and pre-approved messages
- Coordinate client outreach and support sales calls during incidents
- Capture lessons learned and suggest process improvements
Requirements summary:
- 0-2 years of relevant experience
- Post-secondary degree in communications, marketing, journalism or related field
- Strong writing, editing and proofreading skills
- Calm under pressure and organized
- Proficient in MS Office
Tools & skills
Source and dates
Employer career site / ATS feed · careerpage
- Employer posting date
- 2026-11-09
- First seen by our source
- 2026-11-10
- Source record updated
- 2026-11-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Communications |
| Experience | 0+ years |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (required) |
| Fields of study | Communications, Marketing, Journalism |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Procom
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Procom is one of North America’s leading staffing and contract workforce services providers. Successfully meeting the needs of Fortune 500 clients since 1978, we have 18 offices across North America, with over 12,500 skilled professionals currently on assignment. We are an award winning staffing firm. Discover more about our Best of Staffing award and what real clients and job seekers have to say about working with Procom by checking out our client and talent ratings on ClearlyRated. Procom has long been recognized as a market-leading source of high-performing services and solutions that transform how our clients acquire and manage the very best talent. Relying on the excellence of individuals to make a difference, we know that people matter. And we want to work with you. CNESST License: AP-2504746, AR-2504747, AP-2000583, AR-2000584
- LinkedIn followers
- 195,312
- People associated on LinkedIn
- 1,304
- Reported office locations
- 30 St Clair Ave W, Toronto, Ontario M4V 3A1, CA
- 320 March Rd, 200, Ottawa, Ontario K2K 2E3, CA
- 333 7 Ave SW, Suite 2100, Calgary, Alberta T2P 2Z1, CA
- 10025 - 102A Avenue, Suite 1800, Edmonton, Alberta T5J 2Z2 , CA
- 1021 W Hastings St, Suite 1100, Vancouver, British Columbia V6E 0C3, CA
- 1280 Boulevard Lebourgneuf, 300, Québec, Quebec G2K 0H1, CA
- 1130 Situs Court, Suite 216, Raleigh, North Carolina 27606 , US
- Other recorded names
- Procom
- Specialties
- Hybrid Statement of Work and Contractor Management Technology
- Profile identifies a recruitment agency
- Yes
Procom is one of North America’s leading staffing and contract workforce services providers. Successfully meeting the needs of Fortune 500 clients since 1978, we have 18 offices across North America, with over 12,500 skilled professionals currently on assignment. We are an award winning staffing firm. Discover more about our Best of Staffing award and what real clients and job seekers have to say about working with…
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 201-500 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Specialties | Hybrid Statement of Work and Contractor Management Technology |
| Open jobs on Jobsy | 225 |
| View page |
KYC Client Enablement
On behalf of our Banking client, Procom is searching for a KYC Client Enablement for a 6-month role. This position is a remote position, with candidates preferred to be based in the Greater Toronto Area.
KYC Client Enablement - Job Description:
This role focuses on supporting the Treasury and Payment Solutions Event Management team by drafting and delivering timely communications during technology outages. The Communications Specialist plays a crucial role in ensuring clients and employees are well-informed, thereby enhancing the client experience.
KYC Client Enablement - Responsibilities:
• Draft, edit, and distribute outage notifications, speaking points, and client messages that are timely, accurate, and consistent.
• Send communications through incident notification platforms and keep distribution lists current.
• Maintain the library of templates and pre-approved messages for common outage scenarios.
• Coordinate with internal teams on client outreach and support sales calls during critical incidents (scheduling, notes, and recordings).
• Coordinate translation of content and post updates across channels such as email, intranet, client portals, and IVR messages.
• Capture lessons learned after incidents and suggest improvements to templates and processes.
KYC Client Enablement - Mandatory Skills:
• 0-2 years of relevant experience and a post-secondary degree in communications, marketing, journalism, or a related field.
• Strong writing, editing, and proofreading skills, with the ability to turn technical information into clear, concise messages.
• Calm under pressure and able to adapt as situations change.
• Highly organized and detail-oriented; able to manage multiple priorities and meet tight deadlines.
• Collaborative, with strong interpersonal skills and an eagerness to learn.
• Proficient in MS Office (Outlook, Word, Excel, Teams, PowerPoint).
KYC Client Enablement – Nice-to-Have Skills:
• Proofreading/editing experience.
• Advanced Excel skills.
• Written and verbal French skills.
KYC Client Enablement – Assignment Length:
This is a 6-month contract position with the possibility of extension.
KYC Client Enablement - Start Date:
ASAP.
KYC Client Enablement - Assignment Location:
Toronto, Ontario, Canada - Remote (GTA based preferred).
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