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Posted 17 days ago

L1 Technician

@ Venture Computers of Canada Inc.

Markham, Ontario

HybridFull-time1+ years experience
Apply now
SIGNALS

Overview

Venture Computers of Canada Inc. is hiring an L1 Technician to provide IT support, mostly remote by phone and remote management tools, with occasional onsite visits in the GTA. The role covers diagnosing tickets, configuring Windows and Mac systems, and managing client communications. It is full-time, Monday to Friday, 9:00 AM to 5:30 PM, with compensated overtime and a base salary plus group RRSP and profit sharing.

Responsibilities:

  • Diagnose and resolve client IT tickets within SLAs
  • Configure Windows and Mac systems to client requirements
  • Manage vendor and third-party communications
  • Maintain ticket progress and client billing documentation
  • Coordinate between client, technical and account teams

Requirements summary:

  • Driver's licence and reliable vehicle required
  • Minimum 1 year as a hardware technician (PC and Apple)
  • Proficiency in Windows 7/8/10, Office 365 and VPN applications
  • Solid knowledge of iOS and macOS troubleshooting
  • Strong communication and client service skills

Tools & skills

Benefits mentioned

Health insuranceDentalVisionRetirement planPaid time offParental leaveTuition support
Source and dates

Employer career site / ATS feed · bamboohr

Employer posting date
2026-10-20
First seen by our source
2026-10-21
Source record updated
2026-10-21

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
Experience1+ years
Hours per week37.5
Scheduleday, overtime
Travelair: none · ground: minimal
Work settingOffice, Client sites
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish
Driver’s licencerequired, own vehicle
Perks mentionedGenerous paid time off, Generous parental leave, Retirement plan, Tuition support

Summary and details written by AI from the posting; the employer’s posting is the authority.

Venture Computers of Canada Inc.

FieldValue
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Job description

At Venture, we pride ourselves on three decades of dedicated service in IT management. We've consistently empowered businesses with our philosophy of delivering seamless IT services. With robust experience across financial, legal, advisory, and manufacturing sectors, we've honed our expertise in crafting bespoke IT solutions for our diverse clientele.

Role Overview:

As an IT Support Technician at Venture, you won't just be joining a team; you'll be embracing a culture. If you're tech-savvy, eager to delve into the latest in tech hardware/software, and have a genuine desire to assist others, this role might be the perfect fit.

This role would mostly involve remote support for clients via phone calls and remote management tools with occasional onsite visits required to our client sites in the GTA area.

Key Responsibilities:

  • Efficiently diagnose and resolve tickets, adhering to client service level agreements.
  • Stay updated with essential certifications and training.
  • Configure Windows and Mac systems as per client requirements.
  • Manage vendor communications and other third-party interactions.
  • Maintain detailed documentation for ticket progress and client billing.
  • Facilitate communication between the client, technical, and account teams.
  • Consistently meet client service level targets while upholding superior service standards.
  • Collaborate with the team lead to enhance our hardware repair operations.
  • Undertake additional duties as directed by management.

Qualifications:

  • Must possess a driver's license and a reliable vehicle.
  • A minimum of 1 year of experience as a hardware technician, with proficiency in both PC and Apple device repair.
  • Proficient in PC hardware, Microsoft OS (Windows 7/8/10), Office 365, and VPN applications.
  • Solid grasp of iOS/MacOS devices and troubleshooting techniques.
  • Stellar communication and client service skills.
  • Aptitude for explaining intricate technical details to non-tech users.
  • Exceptional multitasking, time management, and prioritization skills.
  • Full-time role (Monday to Friday, 9:00 AM - 5:30 PM) with occasional requirements for overtime (compensated.)

Why Venture?

  • Growth: Join a rapidly expanding company with a clear vision.
  • Remuneration: Attractive base salary, group RRSP, and a profit-sharing plan.
  • Skill Development: A unique chance to diversify your skills across multiple sectors.
  • Benefits: Comprehensive health, dental, and vision packages.
  • Company Culture: An amiable workplace that encourages learning, fun, and camaraderie.

Our Core Values:

  • Entrepreneurial Spirit: We love self-starters and those who embrace challenges.
  • Continuous Learning: We value both teaching and learning and support your growth.
  • Tech Passion: We're all about the latest tech trends and innovations.
  • Work-Life Balance: We believe in a healthy work-life integration.
  • Community: At Venture, colleagues feel like family.

Additional Perks:

  • Generous vacation and PTO.
  • Parental leave benefits.
  • Regular company events & social hours.
  • Education reimbursement scheme.

Ready to be a part of our dynamic team? Apply now and let's venture into the future of IT together!

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