Posted 28 days ago
Lead, CLSU (Commercial Lines Service Unit)
@ KRGinsure
Toronto, Ontario
Overview
KRGinsure is hiring a Lead, CLSU for its Commercial Lines Service Unit to process and administer mid-market and large commercial accounts. The role handles renewals, endorsements, policy changes and invoicing, and serves as a senior escalation point when the Director is unavailable. Full-time, permanent, hybrid, with a salary range of $80,000 to $110,000 plus commissions and possible bonus.
Responsibilities:
- Process and administer mid-market and large commercial accounts
- Complete renewals, endorsements, cancellations and policy changes
- Review insurer documentation and maintain account records in EPIC
- Handle complex processing requests and assist CLSU colleagues
- Act as senior escalation point when the Director is unavailable
Requirements summary:
- Active RIBO licence required
- Minimum 5 years of commercial insurance experience
- Mid-market and/or large commercial account experience
- Strong knowledge of commercial coverages and insurer requirements
- EPIC experience a strong asset
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-10-15
- First seen by our source
- 2026-11-11
- Source record updated
- 2026-11-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Lead |
| Department | Customer service |
| Experience | 5+ years |
| Hours per week | 35 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | RIBO |
| Perks mentioned | Retirement plan, Performance bonus, Transit support |
Summary and details written by AI from the posting; the employer’s posting is the authority.
KRGinsure
| Field | Value |
|---|---|
| Open jobs on Jobsy | 4 |
About Us
KRGinsure, a trusted tradename of RRJ Insurance Group Limited. with over a century of heritage (est. 1906), is one of Ontario’s leading brokerages with branch offices across Southern Ontario. We pride ourselves on tailored solutions, strong market relationships, and dedicated claims support.
Position Summary
We’re looking for an experienced Lead, CLSU to join our Commercial Lines Service Unit (CLSU). This hands-on role supports the processing and administration of mid-market and large commercial accounts, while working closely with Producers, Senior Account Managers and Senior Placement Brokers. The position provides accurate and timely policy processing and serves as a senior resource and escalation point for the CLSU when the Director is unavailable.
This role does not have direct reports or formal people-management responsibilities.
Position Type: Full-time, permanent
Role Status: Replacement
Location: Preferably Toronto or Durham; will consider other offices for the right candidate.
Primary Responsibilities
- Process and administer mid-market and large commercial accounts, including complex and multi-policy clients
- Complete renewals, endorsements, cancellations, policy changes, certificates, invoicing and other commercial policy transactions
- Review insurer documentation and maintain accurate account information and documentation within EPIC
- Work closely with the KRG account team to ensure servicing requirements are completed accurately and on time
- Handle complex processing requests and assist CLSU team members with technical, procedural and workflow questions
- Act as a senior resource and escalation point when the Director is unavailable, assisting with workload prioritization and operational issues as required
- Support onboarding, workflow consistency, process improvements and other Commercial Lines initiatives
Knowledge, Skills and Requirements:
Licensing & Education
- Active RIBO license is required
- Minimum 5 years of commercial insurance experience, including mid-market and/or large commercial accounts.
- EPIC experience is a strong asset
Technical & Interpersonal Skills
- Strong knowledge of commercial insurance coverages, policy documentation and insurer requirements
- Proven ability to administer complex commercial accounts and resolve processing discrepancies
- Strong organizational, problem-solving and communication skills with excellent attention to detail
- Ability to provide guidance to colleagues while remaining a hands-on member of the team
Compensation Range: $80,000 (75%) - $110,000 (125%)
Placement on the range is based on proven skills and experience related to the position. Compensation is based on a full-time 35-hour work week and will be dependent upon the successful candidate’s qualifications and experience, with consideration given to internal equity. It includes variable commissions and potential performance-based bonus.
Why Join Us
We offer an attractive compensation package and commission incentives, plus:
- Hybrid work flexibility
- Matching Group RRSP contributions
- Two paid personal days each year
- EFAP available through our group health benefits
- Professional membership fees (including RIBO, IBAO, IIC)
- Professional development and educational reimbursement
- Free parking and professional office space
RRJ Insurance Group Ltd. is an equal opportunity employer and is committed to a workplace reflecting the diversity of the communities it serves. While we thank all applicants for their interest, only those selected for an interview will be contacted. If contacted for an interview, please inform us should an accommodation be required. RRJ does not use AI to screen and/or assess candidate applications.
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