Posted yesterday
Lead Concierge-Liberty House
@ Rhapsody Property Management Services
Toronto, Ontario
Overview
Rhapsody Property Management Services is hiring a Lead Concierge for Liberty House, a luxury rental community. The role leads a concierge team, handles resident and guest service, and supports community events and social media. Rotating evening and weekend shifts are required.
Responsibilities:
- Oversee and schedule a concierge team
- Welcome residents and guests, answer phone line
- Handle after-hours package pickup and resident inquiries
- Assist with on- and off-site resident events
- Provide social media and marketing support
Requirements summary:
- High school completion or GED
- 2+ years upscale customer service or concierge preferred
- Flexible rotating evening and weekend schedule
- Strong communication and problem-solving skills
- Ability to work independently with good judgment
Tools & skills
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-11-06
- First seen by our source
- 2026-11-06
- Source record updated
- 2026-11-07
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Lead |
| Department | Customer service |
| Experience | 2+ years |
| Manages people | Yes |
| Schedule | evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Rhapsody Property Management Services
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Rhapsody Property Management Services (“Rhapsody”) is the premier multifamily property management firm in Canada focused on purpose-built luxury rental communities. Headquartered in Toronto, the company was formed to satisfy a growing need for sophisticated third party management and to provide a level of service not previously offered in the Canadian market. Rhapsody is initially focusing its efforts in Toronto and Ottawa.
- LinkedIn followers
- 4,955
- People associated on LinkedIn
- 119
- Reported office locations
- 36 Lombard St., Toronto, Ontario M5C 3H8, CA
- Business categories
- Real Estate
- Other recorded names
- Rhapsody Property Management Services
- Specialties
- Property Management
- Strategic Services
- and Development and Construction
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Rhapsody Property Management Services (“Rhapsody”) is the premier multifamily property management firm in Canada focused on purpose-built luxury rental communities. Headquartered in Toronto, the company was formed to satisfy a growing need for sophisticated third party management and to provide a level of service not previously offered in the Canadian market. Rhapsody is initially focusing its efforts in Toronto…
| Field | Value |
|---|---|
| Industry | Real Estate |
| Company size | 51-200 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 2015 |
| Specialties | Property ManagementStrategic Servicesand Development and Construction |
| Open jobs on Jobsy | 20 |
| View page |
Lead Concierge-Liberty House
The Role
Come join the team at one of Rhapsody’s unique luxury rental communities!
The successful candidate will provide exceptional service to all residents, prospective residents, guests, clients and vendors. Concierge team members are the face of the property while promoting a sense of community.
Come Join Rhapsody
At Rhapsody, we’ve built our company culture around our core values of Respect, Integrity, Dedication and Transparency. Every team member plays a vital role at Rhapsody, so we provide them with the training, support and tools needed for success. Rhapsody offers exceptional career paths and joining our team can lead to an exciting and fast-paced career. We are looking for true team-players who want to learn and advance in the industry.
We offer a total compensation and benefits package to help with your needs today and build for your future tomorrow. Rhapsody values diversity and is committed to equal opportunity in employment. At Rhapsody, success is about more than having a healthy bottom line, and we are committed to making Rhapsody an amazing and unique place to work for each member of our team.
Essential job functions:
- Oversee a team of Concierge, preparing schedules, delegating tasks and managing escalations.
- Training as needed.
- Welcoming residents and guests, answering Concierge phone line, after hours package pickup, addressing resident inquiries and concerns, updating communication logs on resident portal, manage general security (i.e.: loitering), etc.
- Provide valuable suggestions and resources while maintaining an open and welcoming environment for our residents.
- Have sound knowledge of the community and the surrounding area in order to answer questions with certainty.
- Build strong relationships with current and future members of the apartment community.
- Maintain positive relationships with residents to ensure that communication between residents and community representatives is open and effective.
- Assist with on- and off-site resident events and initiatives.
- Provide marketing support with Social Media postings, Blogging, and Internet Presence.
- Work as part of the site team to ensure that each event is a sociable and pleasurable environment.
- Provide general resident services such as carrying items to suite, calling taxis, scheduling reservations, amenity reservations.
- Ensure that the Community Amenities area has property inventory.
- Monitor and assist with Amenity reservations and events.
- Proactive communication with Management for issues or concerns.
- Review the Activity Log and be ready to begin work at the commencement of the shift.
- Maintain an appropriate level of confidentiality and discretion with regards to residents.
- Adhere to all property guidelines and standards of performance.
- Maintain work area to an appropriate level of presentation.
Education and Experience:
- Completion of High School or general education degree (GED)
- 2+ years in an upscale customer service/concierge setting preferred.
- Existing knowledge of neighborhood and community preferred.
- Flexibility to work on a rotating schedule (evenings & weekends) is required.
To be Successful You Will Have:
- A commitment to "Best in Class" Customer Service.
- A professional demeanor with strong communication skills.
- Ability to accurately listen, understand and respond to issues appropriately.
- Ability to work and act independently using good judgment when assessing difficult situations
- Strong problem-solving skills.
- Superior organizational and time management skills with ability to multi-task/prioritize and work under tight timelines.
- A demonstrated high degree of integrity, diplomacy
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