Lead Dispatcher

Lead Dispatcher in Burlington

We are seeking a Lead Dispatcher for one of the largest independent distributors in Ontario. This company is a family-owned Canadian business and a Platinum Club winner of Canada’s Best Managed Companies. They offer a well-respected environment focused on professional growth and exceptional customer service.

Do you come from asset based fleet experience? Do you have a customer first mindset and strive to deliver during a multifaceted process? Do you have experience leading a team and want to grow your skills and experience? If so, we may have the opportunity for you!

The ideal candidate is a senior-level logistics professional with direct experience managing internal, asset-based fleets and the technical proficiency to lead a team through a transition from paper-based processes to TMS. They must possess strong interpersonal skills to handle diverse driver personalities and the multitasking ability to oversee fleet vehicles and high-volume daily deliveries in a fast-paced distribution environment.

If you see yourself in this role and want to learn more about this opportunity then please apply to this job posting, and reach out directly to [email protected] with your most updated resume, the job posting’s reference number, and a brief synopsis of why you feel you would be a great fit for the role.

Advantages
- Permanent full-time position in Burlington
- $52k - $62k based on experience
- Monday to Friday, 8:00 am - 5:00 pm
- Working alongside a highly productive and growing team
- On-site training
- 2 weeks vacation
- Multi-tired benefits program with HSA and RRSP match

Responsibilities
DISPATCH & TRANSPORTATION OPERATIONS
- Act as the lead point of contact for daily transportation dispatch, delivery scheduling, route execution, and tracking activities.
- Coordinate and adjust delivery routes and schedules based on volume, priority, capacity, service commitments, and operational constraints
- Monitor dispatch boards and delivery queues throughout the day and proactively address: Delays, missed or at-risk deliveries, route inefficiencies, coverage gaps
- Support balanced workload distribution across drivers and routes to ensure timely and efficient service.
- Serve as the first escalation point for delivery exceptions, urgent requests, or service disruptions
- Maintain accurate and up-to-date delivery status, notes, and documentation within dispatch and transportation systems
- Ensure proof of delivery, signatures, and system updates are completed accurately and consistently
- Communicate real-time delivery updates and changes to branches, sales teams, warehouse teams, and customers as required

FLEET COORDINATION & UTILIZATION
- Monitor daily fleet availability, assignments, and utilization
- Coordinate with fleet maintenance partners to support preventative maintenance, inspections, and repairs
- Track vehicle downtime, recurring issues, and capacity constraints, escalating as required
- Assist with overflow planning and coordination of third-party carriers when volume exceeds internal capacity
- Support adherence to safety standards, company policies, and transportation best practices

LEAD ROLE & COLLABORATION
- Serve as a go-to resource for dispatch processes, systems, and transportation best practices
- Support onboarding and training of new dispatch team members through job shadowing, knowledge sharing, and real-time guidance (without formal people management responsibility)
- Provide informal coaching and in-the-moment support to Dispatchers and Drivers to promote accuracy, consistency, and efficiency
- Lead by example through strong organization, communication, and customer service standards
- Act as a key liaison between Dispatch, Transportation, Distribution Centre, Branches, and Sales to ensure alignment and smooth operations

CUSTOMER SERVICE & COMMUNICATION
- Communicate clearly and professionally with internal teams and customers regarding delivery status, delays, or changes
- Support timely resolution of delivery-related issues to maintain high customer and internal satisfaction
- Ensure exceptions are documented appropriately and follow-up actions are clearly communicated and completed

PROBLEM SOLVING, QUALITY & COMPLIANCE
- Identify day-to-day dispatch, routing, or delivery issues and recommend practical operational improvements
- Support continuous improvement of dispatch workflows, routing practices, and delivery execution
- Ensure transportation activities follow documented procedures, safety requirements, and compliance standards
- Support clean data practices and consistent documentation within dispatch and transportation systems

Qualifications
- High School Diploma (Logistics, Transportation, or Operations diploma considered an asset)
- Previous experience in dispatching, transportation coordination, logistics, or delivery operations preferred
- Experience acting in a lead or senior dispatcher/coordinator role is an asset
- Strong proficiency with dispatch and transportation systems
- Excellent organizational, time management, and communication skills
- Ability to manage multiple priorities in a fast-paced, time-sensitive operational environment
- Strong attention to detail with comfort reviewing delivery metrics and performance trends
- Basic analytical and problem-solving skills
- Intermediate computer proficiency (Outlook, Excel, Word, Office 365)
- Ability to work effectively in a collaborative, multitasking team environment

Summary
If you see yourself in this role and want to learn more about this opportunity then please apply to this job posting, and reach out directly to [email protected] with your most updated resume, the job posting’s reference number, and a brief synopsis of why you feel you would be a great fit for the role.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.