Lead Exam Invigilator-1

Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement.

We are one of Canada’s outstanding comprehensive universities, where excellence and innovation thrive! Brock has been proudly recognized as a Hamilton-Niagara Top Employer for eight consecutive years. Brock continues to earn recognition as one of Canada’s Best Employers and one of Canada’s Best Employers for Diversity in 2026. For the second consecutive year, Forbes, in partnership with Statista, also named Brock one of Canada’s Top Employers for Company Culture. At Brock, you will find a welcoming, inclusive community and an exciting range of meaningful career opportunities.

Ignite new possibilities for your career. Break through at Brock.

Post End Date:

November 23, 2026 at 11:59 PMThis job advertisement is to fill an existing vacancy in the OSSTF (Employee Group)

About the Role:

Reporting to the Operations Supervisor, the Lead Exam Invigilator is responsible for ensuring timely preparation and secure administration of tests and exams for students writing exams in the Student Accessibility Services Exam Centres. The incumbent acts as initial contact for students, faculty and staff in regard to scheduled exams and oversees the provision of legally required accommodations.

The Lead Exam Invigilator will:

• Independently oversee secondary SAS Exam Centre site including all setup, technology access and process-related tasks;
• Respond to and triage student exam concerns and/or escalating health issues in a calm and sensitive manner;
• Set up and monitor the central computing hub (NetSupport) providing remote file access, transfer and secure monitoring of electronic exam administration;
• Support student set-up and use of assistive technology (i.e., Dragon Naturally Speaking (speech-to-text), Kurzweil (text to speech), Zoom Text, Inspiration, other course related software, etc.);
• Ensure access to individual student accommodations, confirm equipment and location, check timing, and/or accuracy of alternate scripts as applicable;
• Respond to student questions/concerns and liaise with instructors to problem-solve issues;
• Monitor for academic misconduct, participate in problem solving, and complete incident reports;
• Ensure all completed exam materials are signed, handed in, and stored securely;
• Maintain accurate records regarding the status of requests and exam delivery;
• Respond to Faculty questions regarding SAS exam process (i.e., delivery/collection of exams, changes to exam formats, etc.);
• Check on off-site rooms for appropriate set-up at beginning of exam period and periodically throughout;
• Review, format and print test materials in accordance with established guidelines;
• Ensure security of exams in accordance with Registrar’s Office policies and procedures;
• Monitor status of examination scripts and record missing exam scripts information for follow-up by the Academic Accommodations Coordinator;
• Prepare exam packages by attaching exams to cover sheets with additional exam items (i.e., Scantron, booklets, etc.);
• Update completed exam status in the student system (i.e., picked-up or delivered).
• Print and review exams to ensure accurate information (i.e., correct course code, instructor, section number, alternate scripts, accommodations required etc.); and
• Administer the packaging of completed exams (i.e., collect, store safely, store by course code, package for delivery or pick-up, update status in the student system, etc.);

Key Skills and Experience:

• Post-secondary education in a related field or the equivalent of education and experience;
• A minimum of one (1) year experience working in an administrative support and/or customer service role;
• Experience supporting accommodated exams and working with students with various disabilities
• Experience working with scheduling software systems and Microsoft Office applications;
• Ability to work quickly and accurately with meticulous attention to detail;
• Ability to interpret rules and regulations as they pertain to examinations;
• Technical abilities to learn and navigate NetSupport (central remote file support software) for administration of alternate format materials and online exam administration;
• Strong conflict resolution and change management skills;
• Strong written, verbal, and interpersonal communication skills, including the ability to communicate in a clear, concise and professional manner;
• Superior interpersonal skills including tact, discretion, diplomacy, and confidentiality;
• Supports and displays a commitment to diversity and respect in the workplace and community;
• Ability to work independently in a supportive and collaborative manner;
• Strong customer service skills;
• Excellent time management skills, with the ability to juggle multiple and competing requests/priorities and meet deadlines; and
• Excellent problem solving, analytical, and organizational skills for both timetable construction and resolving scheduling/examination changes

Preferred or Asset Skills:

• Knowledge of University policy and procedures;
• Experience with exam administration;
• Understanding of Brock specific (BrockDB and DBBrock) programs and Scheduling database files/tables; and
• A University degree in a related field.

Please note: This position will be evening shift 30 hours per week Monday to Friday six hour per day. Occasionally weekend work may be required.

Salary and Benefit Information:

• Job Grade F, Salary Scale ($41,814 - $58,004);
• This position includes full comprehensive benefits including tuition waiver.
• This position will be required to work on site 5 days per week.

This position is included in the Ontario Secondary School Teachers Federation (OSSTF) Union and:

• Salary is therefore determined by the OSSTF Collective agreement. *
• New members shall be placed on the salary grid at the entry level. *
• It is Brock University’s policy to give first consideration to qualified internal Brock University OSSTF applicants.

We are committed to offering flexible work arrangements where possible as outlined in our Flexible Work Arrangement Policy. As a student-centered organization, all employees are required to work on campus as needed.

Brock University is committed to creating a respectful and equitable workplace. We strive to foster a culture of diversity and inclusion in our work and learning environments. We welcome applications from all qualified individuals and actively encourage applications from women, people with disabilities, members of the 2SLGBTQIA+ community, Indigenous Peoples, people who identify as Black, African and/or Caribbean, as racialized and/or as from ethnic and cultural minority groups, and other underrepresented demographic groups at Brock and in the Niagara region. Brock also recognizes intersectionality and the interconnected identities, histories, and experiences of these aforementioned groups.

We are committed to inclusive and barrier-free recruitment, and we accommodate the needs of applicants throughout all stages of the recruitment process, as outlined in our Employment Accommodation Policy and consistent with the requirements of the Ontario Human Rights Code. Please contact [email protected] if you require a disability related accommodation so we can ensure your participation needs are met.

Brock University does not use AI Technology at any stage of the recruitment process.

We appreciate all applications received. Candidates that are selected for an interview will be contacted.

Learn more about Brock University by visiting www.brocku.ca.