Lead - UKG Advanced Scheduler Solutions and Workforce Management

Job Number: JR107596 Job Title: Lead - UKG Advanced Scheduler Solutions and Workforce Management Union: Union: Job Category: Professional Hospital Location: General Site Job Type: Permanent, Full time Number of Positions: 2 Minimum - Maximum Hourly Rate: $46.876 - $54.342 Hours: Days

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the 2021 Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our leading edge work on Communities of Inclusion, Inclusion Calendar, Health Equity Certificate Program and much more. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023 – 2025 and Greater Toronto's Top Employers for 2026. Learn more at shn.ca

Job Description:

Position Overview:

Join our Workforce Management team and make an impact at SHN!

It’s an exciting time to join SHN’s Workforce Management Team. Workforce Management aims to optimize the productivity of the employees in an organization through effectively forecasting labour requirements and managing the day-to-day operations through optimized scheduling and staffing processes.

We are continuing to improve and expand the services provided to the organization, with a focus on optimizing our Human Capital Management System and related workforce processes. This Lead will play a key role in advancing this work, supporting ongoing enhancements and driving continuous improvement.

As a member of the People Services portfolio and reporting to the Manager, Scheduling and Workforce Optimization, this role will lead strategic initiatives to: develop, implement effective scheduling and staffing processes and policies based on best practices and in adherence to the union Collective Agreements; integrate new technologies aligned with new processes; implement the work plan to support organizational change management for centralized staffing and scheduling; and lead the ongoing work of the scheduling and workforce optimization stream beyond the launch of the new Human Capital Management System, which includes both Workday, UKG, and other supporting tools and software.

The Lead will ensure workforce planning and scheduling practices deliver an excellent experience for staff and leaders, and ultimately facilitate sustainable, high-quality care for our patients.

The successful candidate is a highly motivated leader committed to improving processes, and has a strong understanding of collective agreements and efficient scheduling practices.

Here’s what you’ll get to do:

Be a key player in operations and ongoing improvement as the business lead for scheduling and workforce optimization. This includes, but is not limited to:

• Providing advanced-level knowledge of the UKG Dimensions Advanced Scheduler module, specifically as it relates Ontario Healthcare
• Deep expertise in designing and deploying Time and Attendance, Scheduling, and Absence tracking solutions
• Deep experience with and preferably certification on UKG Workforce Dimensions
• Experience with solutions for an hourly, non-exempt, unionized workforce in a manufacturing environment
• Planning workshops to gather requirements and align to capabilities of UKG Workforce Dimensions
• Collaborating on building process flows and procedures
• Experience with the latest UKG time clocks and how data flows into Dimensions
• Both functional and technical UKG Dimensions capabilities with knowledge on how to design configuration, reports, integrations, workflows, etc. Functional skills are the top priority, however.
• Developing and delivering training on staff scheduling and operating procedures aligned with effective work practices and collective agreements
• Collaborating with Human Resources and Labour Relations to ensure compliance with and standard interpretation of collective agreements and other policies specific to scheduling
• Collaborating with leaders to understand their needs and priorities for scheduling services.
• Gathering requirements and document with agreed process/format
• Review business and functional documentation
• Work in close collaboration with external consultants to help resolve gaps and issues.
• Collaborate with Change Management team on impact analysis, communication strategy and plan.
• Support the ongoing improvement of the business processes and configuration in Workday and UKG.
• Be a part of cross-collaboration efforts in both Workday and UKG sustainment, with cross-training provided in Workday in form of training sessions and certifications where necessary
• Work closely with Finance to understand and support Payroll activities as relates to Scheduling and UKG configurations
• Execute test scripts and update test execution results.
• Track status of testing and log defects as necessary.

Here’s what you will need:

• Minimum 3+ years’ experience and knowledge with workforce management software, ideally UKG Dimensions
• Minimum 3+ years’ related to leading system configuration, testing and implementation.
• Undergraduate degree from a recognized institution
• Demonstrated ability for independent action, independent thought, creativity, and self-motivation
• Strong communication and interpersonal skills
• Demonstrated effective negotiations, mediation and conflict resolution skills
• Excellent organization, information/data management skills, well developed judgement and decision making skills
• Demonstrated strong analytical, problem solving, change management, budget forecasting and risk management skills
• Advanced computer skills
• Knowledge of principles, practice trends and technological developments in the field of Staffing and Scheduling in a unionized environment
• Demonstrates a commitment to customer service when dealing with patients, colleagues and volunteers and other members of the community and public
• Demonstrates values consistent with SHN′s Code of Conduct and is committed to fostering a healthy and positive work environment in accordance with Health & Safety policy and legislation.
• Demonstrates excellent work performance and attendance record

These “nice to have” skills will help your success on day one:

• Project Management certificate (PMP) or working towards, or equivalent experience
• Knowledge of quality and process improvement methodologies
• Minimum of 3 years’ experience in a healthcare leadership role, experience in workforce management and/or scheduling
• Minimum of 3 years’ experience leading projects or team within a large complex environment
• Experience in a unionized public sector environment

This opportunity is posted to support the recruitment of an existing vacant position.

Accommodation and Diversity Statement:
Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.

We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values.

We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

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