Learning Services Assistant - LFB - Appendix D

Find Your Spot at Humber
At Humber, we are a vibrant, diverse community of professionals dedicated to providing an exceptional learning experience for our students. Through our strategic vision and exciting new brand Builders of Brilliance, we are co-constructing a new model of polytechnic education for Ontario, Canada, and the world. We are committed to ensuring Humber offers the right programs, with the most effective teaching and learning approaches, to prepare exceptional leaders for our industries and communities.

To achieve our vision, we take finding and developing the right talent very seriously. We offer a collegial, collaborative, inclusive environment in which each individual is supported to grow and bring their best each day.

If you are excited by the prospect of contributing to our vision for learning, if you would like to be part of building a new model of polytechnic education, of ‘building brilliance’, in one of Canada’s preeminent higher education institutions, then here is your opportunity to join our dynamic team.

Job Details:
Position Title: Learning Services Assistant
Status: Temporary Full-Time (Appendix D)
Hours: 37.5 hours per week
Faculty/Department: Longo Faculty of Business
Campus/Location: Lakeshore Campus
Payband: D
Salary Range: $28.38 - $32.70;
Starting Salary: $28.38; Progression through the payband is in accordance with the increments in the payband as outlined in the Full-Time Support Staff Collective Agreement based on actual service in the payband.
Duration of need: until April 23, 2027

About the Longo Faculty of Business at Humber:

Humber’s Longo Faculty of Business delivers high-demand programs that will take graduates into current, relevant, and future careers. We offer over 50 programs in a wide range of fields covering the broad spectrum of business in the evolving marketplace. Not only do we offer traditional business courses such as finance, accounting, administration, human resources, and marketing, but we also offer culinary, aesthetics, cosmetics, fashion, and law with credentials ranging from diploma to degree to graduate certificates.

Entrepreneurship training is integrated into all programs. The Longo Centre for Entrepreneurship, along with our highly specialized labs, work-integrated learning opportunities and our international partnerships have given the Longo Faculty of Business the reputation that gets our programs recognized by industries across Canada and the world. The future of business will be defined by our graduates. That is what we prepare them for. We are business at its best.

About the Learning Services Assistant Role:

Reporting to the Operations Manager, Finance & Resources, the Learning Services Assistant is the first point of contact for the Longo Faculty of Business and the main priority of this role is to provide outstanding frontline customer service and clerical support.

The Learning Services Assistant handles in person and telephone inquiries regarding program information and student support services. In addition, the role liaises with faculty, staff, applicants and the Humber community. The volume and diversity of students encountered enhances the customer service requirements of this role.

The Learning Services Assistant maintains a professional office environment by coordinating incoming and outgoing mail, schedules daily courier needs, maintains office supplies, trouble shoots photocopier issues and repairs, maintains keys and lockers for office use, ensures the general office and kitchen area are organized and places maintenance calls as needed. Clerical duties include but at are not limited to communicating class cancellations, mid-term and final grade deadlines, managing assignment mailboxes and assisting with special events, booking boardrooms and ordering catering when required. The Learning Services Assistant also provides back up for other staff and may work on a variety of projects and initiatives as needed.

About You:
You are passionate about working at Ontario's largest Polytechnic; you thrive on improving productivity and quality that contribute to team success! If this sounds like you, keep reading:

Education
The successful candidate will hold a two-year diploma or equivalent from a recognized educational institution in a related area such as education, business or administration.

Experience/Skills

Minimum of one-year related experience. Additionally, the successful candidate will have experience working in a busy office environment, with student information systems and relatively complex computer information systems.

• Strong oral and written communication skills
• Ability to work in a diverse, dynamic, and multicultural environment
• Ability to take direction and work independently
• Proficient knowledge of MS Office Suite
• Ability to work in a diverse, dynamic and multicultural environment
• A high degree of attention and focus on detail
• Ability to manage multiple tasks simultaneously
• Ability to stand and sit for prolonged periods of time repeated walking, bending, and the ability to lift up to 20lbs

If this sounds like you, we'd love to hear from you! At Humber Polytechnic we don't just accept difference we celebrate it! Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we're looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber!

What's in it for you?

• An opportunity to be a part of building Humber's future.
• Be part of a diverse, hard-working, and supportive team.
• Tools and technology that will allow you to succeed at your job.
• Amazing perks!

We thank you for your interest in working with Humber Polytechnic. Only applicants selected for an interview will be contacted. Consideration for Support Staff (Article 17 of FT Support Staff and Article 19 of PT Support Staff) positions will be given to internal employees in accordance with the respective Collective Agreements.

Equity, Diversity, and Inclusion
Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.

Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self-identify. Humber’s diverse workplace also supports Francophone workers and young workers.

Accommodation
Humber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

Anti-Discrimination Statement
At Humber Polytechnic, all forms of discrimination and harassment are prohibited. All employees and applicants have the right to work in an environment that is free from discrimination and harassment. If you need assistance with concerns related to discrimination and harassment, please contact the Office of Human Rights and Harassment ([email protected]).