First seen by our source: 1 hour ago
Libro Connect Specialist
@ Libro Credit Union
Essex, Ontario
SIGNALS
Overview
Libro Credit Union is hiring a full-time Libro Connect Specialist for its call-centre team to coach members toward their financial goals through advice-based sales. The work covers lending solutions, relationship-building calls and referrals to specialists. Shifts run 8:00 am to 8:00 pm Monday to Friday and 8:00 am to 4:00 pm Saturdays, and pay is set by skills and experience.
Responsibilities:
- Offer personal lending products to members
- Hold advice-based sales calls with members
- Use Prosperity Planner to assess member goals
- Refer members to lending and investment specialists
- Meet compliance and regulatory policies
Requirements summary:
- 2 to 3 years in a financial institution
- Sales and cross-selling experience
- Customer service experience
- Lending experience and credit and risk knowledge
- Virtual call centre experience preferred
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-15
- Source record updated
- 2026-11-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Generous paid time off, Retirement plan, Tuition support, Performance bonus, Employee discount, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Libro Credit Union
| Field | Value |
|---|---|
| Open jobs on Jobsy | 15 |
Job description
Career Opportunity
Join Libro Credit Union as a Libro Connect Specialist!
At Libro Credit Union, every employee and every customer are Members. Everything we do is about strengthening financial well-being for a better tomorrow.
As a Certified B Corporation©, we use business as a force for good. That means:
We are currently hiring a full-time Libro Connect Specialist to support our Libro Connect team. This job posting is for an existing vacancy in our call-centre.
The base salary will be determined based on skills, experience, qualifications, education/training and internal equity. Our compensation practices are equitable and transparent, and support progression through the salary range as employees grow in the role.
The Role
Libro Credit Union is committed to a safe, healthy, and inclusive workplace that values differences and treats everyone with respect. We are dedicated to a recruitment process that is fully accessible to all candidates. If you require accommodation or support at any stage, contact us to let us know how we can help.
Join Libro Credit Union as a Libro Connect Specialist!
At Libro Credit Union, every employee and every customer are Members. Everything we do is about strengthening financial well-being for a better tomorrow.
As a Certified B Corporation©, we use business as a force for good. That means:
- Empowering people to live their most fulfilled lives.
- Supporting businesses and communities to thrive.
- Caring for the planet and economic growth through sustainable practices.
We are currently hiring a full-time Libro Connect Specialist to support our Libro Connect team. This job posting is for an existing vacancy in our call-centre.
The base salary will be determined based on skills, experience, qualifications, education/training and internal equity. Our compensation practices are equitable and transparent, and support progression through the salary range as employees grow in the role.
- This position requires availability to work shifts as scheduled, including evenings and weekends if applicable and requires flexibility to changes in hours as required. Shifts are scheduled within the hours of 8:00 am - 8:00 pm Monday to Friday and 8:00 am - 4:00 pm Saturdays.
The Role
- Provides personal lending solutions including lines of credit, loans and mortgages to appropriately fulfill Member needs.
- Effectively apply pro-active advice-based selling with all member interactions including inbound Member calls, outbound relationship-building calls, and email/text.
- Conducts holistic conversations using Prosperity Planner and budgeting tools to better understand Member’s goals, needs and aspirations.
- Refer opportunities seamlessly to appropriate specialists to match expertise to Member’s identified needs, including complex mortgage lending solutions.
- Develops collaborative relationships with internal teams and business segments to effectively service Members and grow business.
- Proactively seeks coaching and feedback to enhance skills and performance and work with coach to set goals focused on growing membership and portfolio.
- Makes smart risk decisions that protect our Members and Libro and consistently meets compliance of regulatory policies.
- 2 to 3 years' experience in a financial institution with experience in sales and cross-selling and in a customer service environment. Virtual Call Centre experience strongly preferred.
- Lending experience and a strong understanding of credit and risk.
- A passion for helping people grow their financial well-being.
- Display Libro’s values of Accountability, Courage, High Performance and Inclusive Mindset.
- Competitive salaries, benefit packages, pension plans, & incentive programs, that value your dedication.
- Generous vacation time.
- Employee wellness program, Employee & Family Assistance Program, fitness club discounts, technology offers, travel and entertainment deals.
- Dedicated staff banking specialists to support strengthening your own financial well-being! Staff accounts and staff rates on products and services.
- We believe in developing internal talent. Unlock your potential with tuition assistance and opportunities for advancement.
Libro Credit Union is committed to a safe, healthy, and inclusive workplace that values differences and treats everyone with respect. We are dedicated to a recruitment process that is fully accessible to all candidates. If you require accommodation or support at any stage, contact us to let us know how we can help.
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