Litigation Support - Case Manager, eDiscovery & Litigation Support

Position:

Case Manager, eDiscovery & Litigation Support

Purpose of the role:

The Case Manager serves as the primary operational lead for assigned litigation and eDiscovery matters, providing end-to-end operational leadership of electronic discovery and litigation support workflows under lawyer supervision. Working collaboratively with lawyers, clients, external service providers, and a team of litigation support professionals, the Case Manager applies legal, technical, and project management expertise to support complex matters, optimize workflows, and deliver efficient, high-quality client service.

Operating at the intersection of law, technology, and data, the Case Manager leverages eDiscovery analytics, AI-enabled technologies, and industry best practices to enhance efficiency, quality, and consistency of review and analysis processes while maintaining appropriate legal oversight, quality controls, confidentiality, and professional standards.

Reports To:

Director, AI Enablement & Litigation Support

Project & Client Management Responsibilities:

• Build and maintain strong working relationships with lawyers, clients and external service providers through proactive communication and responsive service delivery;
• Develop and maintain matter plans, project-specific protocols, budgets and technical recommendations proportionate to the matter’s scope, risk, timelines and objectives;
• Coordinate internal resources and external vendors, including workflow setup, data exchanges, service delivery, issue resolution and confirmation of responsibilities;
• Maintain defensible documentation of key instructions, workflow decisions, collection and processing activities, quality-control measures, issues and resolutions;
• Maintain accurate and timely time entries; track matter costs, vendor charges and hosting costs; monitor performance against approved budgets; and communicate material variances promptly;
• Capture lessons learned and identify opportunities to improve templates, workflows, quality controls, training materials and repeatable processes; and,
• Respond to urgent and time sensitive requests and participate in occasional after-hours support requirements arising form court deadlines, productions other time-sensitive litigation matters.

Core Paralegal & Litigation Support Responsibilities:

• Coordinate defensible preservation and collection activities, including legal-hold support, custodian interviews, collection planning, custodian data, source documentation and chain-of-custody records;
• Support lawyers with document searching, retrieval, reporting and evidentiary analysis;
• Conduct document review, including relevance assessments, privilege identification and redaction support, with final legal and privilege decisions remaining the responsibility of the supervising lawyers;
• Prepare documents for production, including coding, consistency checks, quality control, reporting and production exports;
• Manage transcripts, including issue coding, electronic linking and assistance with transcript summaries;
• Create and maintain chronologies, issue codes, undertaking trackers, exhibit lists and hearing binders, including electronic hearing materials;
• Manage transcripts, including issue coding, electronic linking and assistance with transcript summaries;
• Support legal strategy, trial preparation and witness preparation as directed by the responsible lawyers; and,
• Provide guidance, mentoring and workflow support to team members and contribute to cross-training and knowledge-sharing initiatives within the Litigation Support team.

eDiscovery & Technical Responsibilities:

• Design, implement, update and maintain litigation databases and workspaces, including data loads, fields, layouts, permissions and quality control;
• Stage, process, extract, image and validate electronically stored information using enterprise, SQL-backed eDiscovery platforms;
• Apply appropriate access, confidentiality, privilege and workspace-permission controls throughout the matter lifecycle;
• Assess, implement and document eDiscovery analytics such as continuous active learning, clustering, email threading, concept searching and AI-assisted review workflows, including validation, sampling, quality controls, and appropriate human oversight to enhance efficiency and quality of review; and,
• Troubleshoot and resolve data, processing, database, load file and production issues; documenting findings and resolutions as appropriate.

Education & Qualifications:

• Post-secondary diploma or legal assistant / paralegal certificate, or an equivalent combination of education and directly relevant experience;
• Minimum 3-5 years of progressively responsible experience in litigation support, eDiscovery, or litigation paralegal work;
• Previous experience working in a law firm or for an eDisovery service provider is required;
• Demonstrated hands-on experience with an enterprise eDiscovery platform, with proficiency in Relativity or RelOne strongly preferred;
• CEDS, Relativity or project-management certification is an asset;
• Exposure to AI-enabled legal technology, workflow automation, analytics tools, or emerging eDiscovery technologies is an asset; and,
• Experience with platforms such as Microsoft Copilot, CoCounsel, CoWork, SQL, or Python, is an asset.

Core Competencies & Professional Attributes:

• Ownership & Judgment: Manages competing priorities and urgent deadlines, takes accountability for assigned matters, exercises sound judgment, works independently within defined authority and escalates issues appropriately;
• Functional & Technical Expertise: Strong foundation in litigation support and eDiscovery services, with the ability to apply technology to improve efficiency and quality;
• Analytical Thinking & Problem-Solving: Works confidently with large data sets, analytics tools and structured workflows; identifies issues, tests assumptions and develops practical solutions;
• Industry Knowledge & Continuous Learning: Understanding of the EDRM, Canadian litigation practice and emerging eDiscovery technologies; monitors developments and participates in training to maintain a current knowledge base;
• Communication & Stakeholder Management: Explains technical concepts clearly to lawyers and non-technical stakeholders; provides concise status, risk and budget reporting; Contributes to the team through knowledge sharing, peer consultation, quality review and coverage support;
• Ownership & Judgment: Takes accountability for assigned matters, exercises sound judgment, works independently within defined authority and escalates issues appropriately; and,
• Confidentiality & Professionalism: Demonstrates sound judgement in handling sensitive, privileged and confidential information while adhering to legal, ethical, and firm standards.

Why BD&P?

Exceptional people. Meaningful work. Join a team of leading legal professionals advising on complex, high-impact work across a broad range of industries, collaborating and competing with top national and international firms.

Comprehensive support. From extensive health and wellness benefits and RRSP matching to mental health resources and parental leave top-up, we invest in the well-being of our people at every stage.

A culture of collaboration and respect. We foster an inclusive environment where diverse perspectives are valued, teamwork is celebrated, and individuals are empowered to do their best work.

Committed to your growth. We provide the mentorship and professional development opportunities our people need to grow, succeed, and thrive in their careers.

Recognized as a top employer. Proudly named one of Alberta’s Top Employers and one of Canada’s Top Small & Medium Employers.

Do you have what it takes to succeed in this position?

Are you the right fit with our team?

Please note that, due to the volume of applications we receive, only successful candidates will be contacted.

Must be legally eligible to work in Canada.