Posted last month
Loyalty Program Manager
@ Groupe Dynamite, Inc Garage
Quebec
Overview
Groupe Dynamite Inc. (GARAGE and DYNAMITE) is hiring a Loyalty Program Manager to own its loyalty program end to end across both brands, reporting to the Director of Customer Retention. The role holds P&L accountability, sets long-term vision, leads a team and works on customer data, retention strategy and member experience.
Responsibilities:
- Own loyalty program vision, business case, P&L and ROI
- Define rewards strategy, tier benefits and value proposition
- Analyze cohorts, CLV, purchase frequency and churn risk
- Partner with CRM and analytics on segmentation and personalization
- Lead the member experience and community events across channels
Requirements summary:
- 6 to 10 years of loyalty, CRM, customer strategy or consulting experience
- Demonstrated P&L ownership and annual planning
- Strong hands-on analytical skills
- Excellent communication and stakeholder management
- Proven team management experience
- Education in marketing, business or economics; MBA preferred
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · jibe
- Employer posting date
- 2026-09-23
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-10-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Business operations |
| Experience | 6+ years |
| Manages people | Yes |
| Work setting | Office |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Master’s degree (preferred) |
| Fields of study | Marketing, Business, Economics |
| Perks mentioned | Generous paid time off, Flexible hours, Retirement plan, Performance bonus, Employee discount |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Groupe Dynamite, Inc Garage
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Empowering YOU to be YOU, one outfit at a time // VOUS inspirer à être VOUS‑MÊME, une tenue à la fois
Full company description
Groupe Dynamite Inc. (TSX: GRGD) is a growth-oriented company striving for excellence in the fashion industry. Operating retail stores and digital experiences under two complementary and spirited banners—GARAGE and DYNAMITE—we offer a wide range of women’s fashion apparel, catering to the needs of Generation Z and Millennials. With leading key operating metrics and a commitment to innovation and disciplined execution, we are proud to continue our ambitious growth plans. Guided by our mission, “Empowering YOU to be YOU, one outfit at a time,” we are a values-led, inclusive organization committed to inspiring confidence and self-expression. Proudly rooted in the chic and vibrant city of Montréal, our culture, values and distinct brands position us to shape the future of fashion while attracting and inspiring the next generation of leaders and creators. _____ Groupe Dynamite Inc. (TSX : GRGD) est une société du secteur de la mode orientée sur la croissance qui cherche constamment à atteindre l’excellence. Grâce à nos magasins de détail et aux expériences numériques que nous proposons sous deux bannières complémentaires et dynamiques, GARAGE et DYNAMITE, nous offrons une vaste gamme de vêtements de mode pour femmes qui répondent aux besoins de la génération Z et de la génération Y. Forts d’indicateurs de performance de premier ordre et de notre engagement en faveur de l’innovation et de la rigueur dans l’exécution, nous sommes fiers de poursuivre nos ambitieux plans de croissance. Guidés par notre mission, « VOUS inspirer à être VOUS‑MÊME, une tenue à la fois », nous sommes une organisation inclusive qui est guidée par ses valeurs et résolue à inspirer la confiance et l’expression de soi. Notre culture, nos valeurs et nos marques distinctes, qui trouvent leurs racines à Montréal, ville chic et dynamique, nous permettent de façonner l’avenir de la mode tout en attirant et en inspirant la prochaine génération de leaders et de créateurs.
- LinkedIn followers
- 53,936
- People associated on LinkedIn
- 4,910
- Reported office locations
- 5592 Ferrier, Town of Mount-Royal, Qc H4P 1M2, CA
- Business categories
- Fashion
- Retail
- Department, Clothing & Shoe Stores
- Retail and wholesale
- Other recorded names
- Groupe Dynamite, Inc Garage
- Groupe Dynamite
- Specialties
- Clothing Retailer
- Profile identifies a recruitment agency
- No
- Reported total investment
- 184,030,195
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Groupe Dynamite Inc. (TSX: GRGD) is a growth-oriented company striving for excellence in the fashion industry. Operating retail stores and digital experiences under two complementary and spirited banners—GARAGE and DYNAMITE—we offer a wide range of women’s fashion apparel, catering to the needs of Generation Z and Millennials. With leading key operating metrics and a commitment to innovation and disciplined…
| Field | Value |
|---|---|
| Industry | Retail |
| Company size | 5,001-10,000 employees |
| Headquarters | Town of Mount-Royal, Qc |
| Organization type | Public Company |
| Year founded | 1975 |
| Specialties | Clothing Retailer |
| Open jobs on Jobsy | 231 |
| View page |
Groupe Dynamite Inc. (GDI) is a Montréal-based, public company of integrated omni-channel brands, designing and distributing accessible, trend-forward fashion for women since 1975.
Our mission of "Empowering YOU to be YOU, one outfit at a time" is brought to life through the GARAGE and DYNAMITE banners and represents the consumer-centric core of GDI's long-standing success as a leading retailer in North America.
Today, GDI operates nearly 300 stores across Canada and the United States, as well as shoppable brand experiences at Garageclothing.com and Dynamiteclothing.com.
Job Summary:
Reporting to the Director of Customer Retention, the Program Manager, Loyalty will own our loyalty program end to end across both the GARAGE and DYNAMITE brands. This is a true ownership role: you will hold P&L accountability for the program, shape the long-term vision, lead a team, and work at the intersection of customer data, retention strategy, and experience design.
Sitting within the Customer Retention function, you will serve as a key voice in understanding and retaining our customer base. You will partner closely with the teams and platforms that power our data ecosystem while leveraging a deep understanding of customer behaviour to make the loyalty program experience distinctly unique to GARAGE and DYNAMITE.
Main Responsibilities:
- Own loyalty program vision, business case, P&L, ROI, and performance;
- Define program economics, rewards strategy, tier benefits, and value proposition;
- Build forecasting models and multi-year projections;
- Drive member growth, retention, engagement, and added incremental revenue;
- Build and maintain a deep understanding of loyalty member cohorts, including CLV modelling, purchase frequency, cross-brand behaviour, and at-risk identification;
- Translate data insights into actionable program decisions: tier progression, earning mechanics, redemption incentives, and churn interventions;
- Partner with CRM and Customer Analytics to build segmentation frameworks that inform personalization, lifecycle targeting, and retention opportunities across the member base;
- Craft and own the end-to-end member experience and community events, including execution across all online and offline channels;
- Ensure program consistency across the two brands, while keeping GARAGE and DYNAMITE offerings distinct and on brand;
- Lead and galvanize stakeholders across CRM, Marketing, E-commerce, Retail, Finance, and Technology;
- Support the development of direct reports.
Qualifications:
- 6–10 years of experience in loyalty, CRM, customer strategy, management consulting or a related field, ideally within an omni-channel, international, and/or multi-brand retail, fashion, or consumer environment;
- Educational background in marketing, business, economics, or related field; MBA preferred;
- Demonstrated P&L ownership and/or annual planning experience, with the ability to build business case decks from the ground up;
- Strong hands-on analytical skills, and the ability to translate customer insights into tangible program improvements and measurable outcomes;
- Excellent communication and stakeholder management skills, able to speak the language of tech/data teams as fluently as that of executive leadership;
- A genuine passion for the customer experience and an eye for what makes a loyalty program feel meaningful, not just transactional;
- Proven experience in team management.
At GDI, you will be part of a growing organization that understands the importance of investing in people and offers you:
- A comprehensive compensation package that includes performance-driven bonuses;
- A group retirement savings program with employer matching;
- Flexible group insurance with personalized coverage that meets your needs;
- An employee discount at Garage and Dynamite;
- Exclusive private sample sales;
- A flexible vacation policy;
- And more!
GDI has been repeatedly voted one of Montréal’s Top Employers and one of Canada’s Top Employers for Young People.
Our promise…
No day will be like the last—we aim to be better today than we were yesterday. We are committed to employment equity.
Candidates that are retained will be called for an interview.
#LI-NR1
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