Management Trainee

The Management Trainee (MT) Program is a 12-month accelerated development program designed to prepare high-potential candidates to become outstanding Department Head at T&T Supermarket.

Through hands-on experience, structured training, and performance accountability, MTs will develop strong capabilities in people leadership, operational excellence, customer service, and business performance. Upon successful completion, MTs are expected to transition into a Department Head role.

You Will

Reporting to the Department Head or Department Manager, the Management Trainee is responsible for driving department performance while consistently delivering exceptional customer service, strong operational standards, and full execution of company initiatives.

As a culture ambassador, the MT leads by example, builds a high-engagement team, operates with a cost-conscious mindset, and contributes directly to sales growth and profitability.

Key Responsibilities:

People & Culture Leadership

• Act as a culture ambassador by modeling T&T values and leading by example on the sales floor.
• Build, coach, and engage a high-performing team through daily supervision, feedback, and on-the-job training.
• Foster teamwork, accountability, and a positive working environment across all shifts.

Customer Experience

• Deliver exceptional customer service and resolve customer concerns professionally and promptly.
• Ensure product presentation, freshness, and availability consistently meet customer expectations.

Operations & Execution

• Lead daily department operations, ensuring shelves are fully stocked, displays are visually appealing, and work areas meet cleanliness and safety standards.
• Guarantee 100% execution of operational standards, pricing, promotions, and company initiatives.
• Ensure compliance with food safety, sanitation, workplace safety, and equipment standards.

Business Performance & Cost Control

• Support ordering, demand forecasting, and inventory control to minimize shrink and control costs.
• Execute pricing strategies and promotions accurately and on time in partnership with the Merchandising team.
• Drive department results to meet or exceed sales and contribution budgets, with a continuous focus on efficiency and productivity.
• Strive for strong sales growth, with a mindset toward continuous improvement and performance excellence.

Development & Program Participation

• Actively participate in the 12-month Management Trainee program, including training modules, cross-functional exposure, and assigned projects.
• Demonstrate strong learning agility, business acumen, and readiness for increased leadership responsibility.

You Should Have / Be

Education & Experience

• High School Diploma required
• Minimum 3+ years of retail experience; chain-store experience preferred
• College or University education preferred
• Minimum 2+ years of retail experience; chain-store experience preferred
• Previous supervisory or people-lead experience is an asset

Availability & Work Conditions

• Flexible availability, including weekends, early/late shifts, and holidays
• Able to stand for extended periods and work in varying temperature environments
• Willing to rotate across tasks, departments, and store locations as part of development

Technical & Operational Skills

• Understanding of retail operations, merchandising, inventory control, and in-store execution
• Knowledge of food safety, sanitation, workplace safety, and equipment handling
• Comfortable using POS systems and MS Office applications

Leadership & Personal Attributes

• Right attitude, strong work ethic, and genuine willingness to learn
• Business-minded, results-oriented, and able to get up to speed quickly
• Strong communication, problem-solving, and organizational skills
• Adaptable, resilient, and comfortable working in a fast-paced environment
• Fluent in English; Cantonese or Mandarin is an asset

• Extended health/dental/vision care
• Life/AD&D insurance
• Paid vacation, sick, marriage, bereavement leaves
• 10% in-store staff purchase discount
• Subsidized staff meal

Safety continues to be T&T Supermarket’s top priority. We’ve established health and safety policies and measures to ensure our Stores, Food Processing & Production Centres and Warehouse & Distribution are as safe as possible.

T&T Supermarket is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, gender identity, age, veteran status, non-disqualifying physical or mental disability, or any other applicable characteristics protected by law.

Schedule

Full Time

Work hours

Shift work is required, including weekdays, weekends, and statutory holidays

Salary

$24-30/hour

Salary notes

(Salary negotiable & commensurate with experience and qualifications.)