Posted 3 days ago
Manager Business Excellence and Performance
@ Richmond Hill
Richmond Hill, Ontario
Overview
The City of Richmond Hill is hiring a Manager Business Excellence and Performance in its Infrastructure and Engineering Services department. The role leads business analytics, performance measurement, capital work-in-progress reporting, infrastructure fee and reserve modelling, data governance and the continuous improvement roadmap. It is a permanent full-time position paying $141,904 to $164,601 annually, with an application deadline of November 18, 2026.
Responsibilities:
- Lead the department's business analytics function and direct the Business Analyst
- Oversee capital work-in-progress reporting and infrastructure fee and reserve modelling
- Lead data governance, business intelligence and dashboard reporting
- Lead the continuous improvement roadmap and change management
Requirements summary:
- 7+ years progressive experience in policy, analytics, program management or municipal operations
- Degree in business administration, engineering, data analytics or information systems
- Municipal government experience is a strong asset
- PMP or Lean Six Sigma certification is an asset
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-11-04
- First seen by our source
- 2026-11-05
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Manager |
| Department | Business operations |
| Experience | 7+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Licences & certifications | PMP, Lean Six Sigma |
| Education | Bachelor’s degree (required) |
| Fields of study | Business administration, Engineering, Data analytics, Information systems |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Richmond Hill
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
The City of Richmond Hill Council and staff are committed to providing exceptional public service to our community.
Full company description
With a population of more than 202,000 residents and 5,000 businesses, Richmond Hill is one of Canada’s most desirable and growing communities. Recognized by the Conference Board of Canada with an ‘A’ grade as an attractive community, it is one of six Canadian municipalities to receive this ranking and the only suburban and GTA municipality to do so. Safe, clean and committed to managed growth, its culture is welcoming and diverse, and values environmental sustainability. Dedicated to providing exceptional public service to its community, Richmond Hill’s municipal government serves a distinctive, dynamic and active town with a rich history and a friendly, down-to-earth character. Richmond Hill’s vision, “Where people come together to build our community,” builds on its past and recognizes the continued importance of partnership between the municipal government and the community it serves.
- LinkedIn followers
- 19,301
- People associated on LinkedIn
- 1,165
- Reported office locations
- 225 East Beaver Creek Road, Richmond Hill, Ontario L4B 3P4, CA
- Business categories
- Social
- Employment
- Social Assistance
- Government
- Water
- Other recorded names
- Richmond Hill
- City of Richmond Hill
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
With a population of more than 202,000 residents and 5,000 businesses, Richmond Hill is one of Canada’s most desirable and growing communities. Recognized by the Conference Board of Canada with an ‘A’ grade as an attractive community, it is one of six Canadian municipalities to receive this ranking and the only suburban and GTA municipality to do so. Safe, clean and committed to managed growth, its culture is…
| Field | Value |
|---|---|
| Industry | Government Administration |
| Company size | 501-1,000 employees |
| Headquarters | Richmond Hill, Ontario |
| Organization type | Government Agency |
| Open jobs on Jobsy | 17 |
| View page |
Manager Business Excellence and Performance
| Posting Id | 3508 |
| Department | Infrastructure and Engineering Services |
| Division | Infrastructure Delivery |
| Rate of Pay | $141,904.00 -$164,601.00 Annual |
| Job Type | Permanent Full Time |
| Replacement/New Position | Replacement for Existing Vacancy |
| Posting Type | Internal and External |
| Posting Date | 11/04/2026 |
| Application Deadline | 11/18/2026 |
Position Summary
Within the Office of the Commissioner of Infrastructure and Engineering Services, the Manager Business Excellence and Performance provides strategic leadership in policy development, business analysis, performance measurement, data governance, and continuous improvement. The position serves as a central resource for evidence-based decision-making, leading departmental performance and corporate reporting, capital work-in-progress analytics, infrastructure fee and reserve modelling, business process reviews, service-level agreements and technology-enabled modernization. Working collaboratively with departmental leadership, Finance, Information Technology, Strategy and Transformation, and other corporate partners, the role strengthens accountability, supports capital program oversight, and advances strategic priorities through high-quality data, sound analysis, and improved business practices.
Key Duties and Responsibilities
- Provides leadership and oversight to the department’s business analytics function, including establishing priorities and directing the work of the Business Analyst – infrastructure.
- Manages the department-wide work program for policy, analytics, performance measurement and continuous improvement initiatives
- Oversees business analysis and departmental organizational performance measurement
- Oversees capital work-in-progress reporting and analytics, leads and supports infrastructure fee, reserve and related financial modelling in partnership with Finance and operational divisions
- Leads data governance, business intelligence, and dashboard reporting
- Leads the development, prioritization and implementation of the department’s continuous improvement roadmap
- Supports change management and cross-departmental coordination
- Provides analysis, briefing materials, recommendations and strategic advice to the Commissioner and departmental leadership on emerging issues and departmental priorities
Education and Experience
- Degree in business administration, engineering, data analytics, information systems, or related discipline.
- Municipal government experience considered a strong asset.
- Project management certification (e.g., PMP) is considered an asset.
- Lean or Lean Six Sigma certification, demonstrating knowledge of process improvement methodologies, is considered an asset.
- 7+ years progressively responsible experience in policy, analytics, program management, or municipal operations.
Required Skills/Knowledge
Experience leading continuous improvement and organizational transformation initiatives
- Business analysis and performance measurement
- Data analytics and governance
- Strategic thinking and policy development
- Project and program management
- Stakeholder engagement and facilitation
- Change leadership and continuous improvement
Leadership Competencies
- Builds people and culture
- Cultivates open communication
- Demonstrates personal leadership
- Navigates and leads through complexity and change
- Shapes the future
Attention Internal Candidates: All current City of Richmond Hill employees are required to apply via the ‘View Jobs for Current Employees’ link on the City’s Careers Page.
We thank all candidates for their interest, however, only those under consideration will be contacted.
The City of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.
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