Posted last month
Manager, Client Services
@ FNF Canada
Mississauga, Ontario
Overview
FNF Canada is hiring a Manager, Client Services to run the day-to-day operations of its Client Services team for lender clients in real estate and mortgage services. The role covers error resolution, process improvement, reporting, staff recruitment, coaching and team leadership. Total compensation is $77,000 to $110,000 including a performance-based bonus.
Responsibilities:
- Run day-to-day operations of the Client Services team
- Identify and resolve processing errors across lender programs
- Coordinate process improvements with IT and business teams
- Recruit, evaluate, coach and develop staff
- Administer standard and ad hoc reporting
Requirements summary:
- Five years of progressive financial services experience
- Three years managing and leading a team
- In-depth Microsoft Office Suite knowledge
- Strong conflict resolution and negotiation skills
- Excellent written and oral presentation skills
Tools & skills
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-09-29
- First seen by our source
- 2026-10-23
- Source record updated
- 2026-11-07
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Manager |
| Department | Customer service |
| Experience | 5+ years |
| Management experience | 3+ years |
| Manages people | Yes |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Encouraged to apply | People with disabilities |
| Perks mentioned | Performance bonus |
Summary and details written by AI from the posting; the employer’s posting is the authority.
FNF Canada
| Field | Value |
|---|---|
| Open jobs on Jobsy | 1 |
FNF Canada, a division of Fidelity National Financial, is one of the country’s largest providers of title insurance and ancillary services is a leading service provider to financial institutions around mortgage processing, tax and appraisal services. We pride ourselves on our relentless focus on enhancing the value of our services to our clients through continuous improvement and innovation.
Reporting to AVP, Client Services, the ideal candidate will be a client focused, highly professional self-starter with extensive experience in Customer Service, Operations and People Management within the real estate and mortgage industries.
Primary responsibilities:
- Responsible for the day-to-day operation and management of the Client Services team
- Responsible for the identification and resolution of errors in processing for all lender programs
- Collaborates extensively with Customers, Business Optimization, IT and internal stakeholders to identify and implement opportunities to increase efficiency
- Responsible for the operational deliverables on key projects
- Administer standard and ad hoc reporting requirements
- Recommend and coordinate required changes based on process analysis. Proactive management and communication of issues, escalations and impediments related to operational deliverables to the AVP, Client Services
- Proactive, regular communication on Service Levels, Volumes, Customer irritants
- Ensure all instruction, document delivery and review processes are fully documented and communicated
- Identifies training gaps and researches training ideas for support staff
- Responsible for meeting department productivity and quality goals and to advise management of any suggestions for improving process to create efficiencies.)
- Manages recruitment, performance evaluation and coaching
- Oversees staff orientation, learning and development plans in accordance with FNF Canada policy, procedure and guidelines
- Provides supervision to all team members and manages in a manner that motivates, guides and directs employees in FNF Canada values, objectives and performance expectations; maintains a work environment that expects fairness, consistency, respect and approachability while promoting staff participation, teamwork and positive employee relations
- Leads regular team meetings to set goals and monitor team performance and engages the team in successful accomplishment of goals
- Provides leadership for the operational success of the Client Services team and provides supportive leadership through periods of change
Qualifications:
- Minimum of five (5) years of progressive experience in financial services ; preferably in a legal department
- Minimum of three (3) years’ experience in managing and leading a team
- In-depth working knowledge of the Microsoft Office Suite (Microsoft Word, Outlook, Excel, Power Point, Project and Visio)
- Strong team player, positive attitude, takes initiative, and willing to help achieve success
- Strong ability to learn quickly, strong customer focus, experience with cross organizational/cross-discipline delivery partners and adapt to change in business landscape and working environment.
- Ability to confirm objectives and drive them according to plan with a minimum supervision.
- Excellent written and oral presentation skills, able to present training materials to various levels and groups
- Conflict resolution and negotiation skills, superior interpersonal, organizational, and client-facing skills
We may use AI‑assisted tools to help screen or assess applications; however, all hiring decisions include human review.
FNF Canada offers a competitive compensation and benefits package along with career growth opportunities with a Fortune 500 Company. We thank all candidates for their interest but only those selected for an interview will be contacted.
Total compensation package $77,000 to $110,000 inclusive of performance-based bonus.
Compensation will be commensurate with experience, relevant skills, and qualifications.
Disclaimer: FNF Canada is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in our selection process are available upon request.
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