Posted 3 months ago
Manager, Customer Service
@ CGI
Montréal, Quebec
SIGNALS
Overview
CGI's Payroll Service Centre is hiring a Manager, Customer Service, a full-time front-line leadership role. The manager runs day-to-day operations, leads and develops associates, and links the Director's strategy to operational execution across performance, quality and efficiency goals. The role requires a solid understanding of payroll concepts and terminology.
Responsibilities:
- Run day-to-day operations of the customer service department
- Lead and develop associates to meet performance and quality objectives
- Implement the Director's direction within the team
- Ensure compliance with organizational policies
- Support resolution of complex client situations
Requirements summary:
- Strong understanding of payroll concepts, terminology and key issues
- Ability to lead and engage a team
- Reliable and motivated individual
Tools & skills
Benefits mentioned
Employee assistanceStock options
Source and dates
Source type not verified · njoyn
- Employer posting date
- 2026-08-20
- First seen by our source
- 2026-10-17
- Source record updated
- 2026-10-17
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer moderate |
| Perks mentioned | Flexible hours, Stock or equity, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
CGI
| Field | Value |
|---|---|
| Company size | 10001+ |
| Headquarters | E-Commerce Place |
| Open jobs on Jobsy | 514 |
Job description
The Payroll Service Centre provides all-in-one cloud solutions that simplify payroll and human capital management. We are proud of our strong client relationships, as reflected in our very high client satisfaction rate.
Every day, our associates help thousands of clients across various industries process their employees' payroll. In this role, you will contribute to the success of local businesses as part of a dynamic team of more than 700 professionals serving over 70,000 clients!
We are looking for a reliable and motivated individual. Are you ready to play a key role?
We Are Ready for You
- A work environment recognized as one of the best in Canada (Great Place to Work certification)
- Employee assistance program, health and wellness programs, comprehensive insurance coverage, and financial assistance for job-related education
- Career development supported by a professional development plan
- Access to the employee share purchase plan and profit-sharing plan from day one
- Benefits that adapt to your needs: flexible insurance plan, telemedicine, and much more!
The Manager is responsible for operational execution, team leadership, and people management. They translate the Director's direction into concrete actions and oversee the day-to-day operations of their department by engaging associates to achieve performance, quality, customer service, and efficiency objectives.
The Manager implements the established direction within their team while supporting associate development and ensuring compliance with organizational policies. As a front-line manager, they serve as the link between the strategy established by the Director and operational execution.
The Manager has a strong understanding of payroll concepts, terminology, and key issues, enabling them to effectively lead teams, support the resolution of complex situations, and ensure the consistent application of practices.
We are looking for a reliable and motivated individual. Are you ready to play a key role?
Every day, our associates help thousands of clients across various industries process their employees' payroll. In this role, you will contribute to the success of local businesses as part of a dynamic team of more than 700 professionals serving over 70,000 clients!
We are looking for a reliable and motivated individual. Are you ready to play a key role?
We Are Ready for You
- A work environment recognized as one of the best in Canada (Great Place to Work certification)
- Employee assistance program, health and wellness programs, comprehensive insurance coverage, and financial assistance for job-related education
- Career development supported by a professional development plan
- Access to the employee share purchase plan and profit-sharing plan from day one
- Benefits that adapt to your needs: flexible insurance plan, telemedicine, and much more!
The Manager is responsible for operational execution, team leadership, and people management. They translate the Director's direction into concrete actions and oversee the day-to-day operations of their department by engaging associates to achieve performance, quality, customer service, and efficiency objectives.
The Manager implements the established direction within their team while supporting associate development and ensuring compliance with organizational policies. As a front-line manager, they serve as the link between the strategy established by the Director and operational execution.
The Manager has a strong understanding of payroll concepts, terminology, and key issues, enabling them to effectively lead teams, support the resolution of complex situations, and ensure the consistent application of practices.
We are looking for a reliable and motivated individual. Are you ready to play a key role?
Journal
Only you can see this. Kept on this device, and in your account when you sign in.