Manager (Family and Community Programs)

Hi. We’re Trellis.

Trellis works with young people, adults, families, and communities to unlock their potential and support their growth. We are focused on generational change by providing a spectrum of services for people of all backgrounds, including those with complex needs. Our programs improve access to resources, develop family and community supports and build people’s capacity to deal with life’s challenges.

With our support, people from all walks of life are empowered to move beyond systemic barriers, cultivate great outcomes and reach their full potential. We’re Trellis – and we’re always growing!

Our Values

Our values not only define who we are but also support Trellis to achieve our vision of everyone reaching their full potential.

• Courage: We willingly embrace growth, and don’t see it as optional
• Empathy: We relentlessly care about the growth of others and won’t let anyone go unsupported
• Learning: We choose to grow through uncertainty, even when the status quo feels easier
• Impact: We go beyond what seems doable and prove that growth is possible.

Our Commitments

We are committed to fostering a culture of inclusion and connectedness, where everyone is welcomed. We believe in creating a workplace that celebrates diversity of our teams, our program participants and reflects the communities we serve.

We are committed to active reconciliation in alignment with the Truth and Reconciliation Commission 94 calls to action and the United Nations Declaration on the Rights of Indigenous Peoples. Reconciliation is a highly valued and integrated part of our culture and work. Trellis’ reconciliation journey is intentional with meaningful engagement from team members both collectively and as individuals.

What Trellis Offers

We provide people with meaningful work and are committed to offering equitable total compensation to all staff. This includes the following benefits which start from Day 1 of employment:

• Flexible Health & Wellness Benefits including $2500 per year towards Mental Wellness
• RRSP Group Savings Plan based on tenure with Trellis Society
• Free and confidential support through the Employee & Family Assistance Program
• Paid Vacation (4 Weeks), 10 Sick Days, 5 Wellness Days and your Work Anniversary off
• Ability to swap statutory holidays for other days of importance to you
• Consistent Training & Development Opportunities
• Diversity and Inclusion embedded into everyday practice.

For more info on Trellis Society, visit www.growwithtrellis.ca or find us at @TrellisYYC on social media.

The Role: Manager, Community Programs (Full-time)

The Manager, Community Programs provides leadership to community-based programs that support children, youth, families, and communities. This role is responsible for program quality, people leadership, community partnerships, funding accountability, and advancing strategic priorities that strengthen community wellbeing.

Working closely with internal teams, community partners, schools, and other stakeholders, the Manager, Community Programs ensures services remain responsive to community needs and aligned with Trellis' mission and values. The role oversees one or more community-based programs and provides leadership to a multidisciplinary team of frontline staff.

The Manager, Community Programs monitors program performance, supports continuous improvement, and works collaboratively with staff, partners, and stakeholders to strengthen service delivery and community impact. They identify emerging opportunities, respond to evolving community needs, and help advance Trellis' strategic priorities.

This role is ideal for a leader who has experience overseeing community-based, prevention-focused, youth, family, or wellbeing programs and who enjoys balancing people leadership, community engagement, operational accountability, and strategy.

Key Tasks & Responsibilities

Community Impact & Program Leadership

• Ensure programs are delivered in a way that is safe, welcoming, and responsive to the needs of participants and the community.
• Provide leadership and direction to program teams, while looking for opportunities to strengthen quality and impact.
• Build strong relationships with schools, community organizations, Indigenous communities, and other key partners.
• Stay connected to emerging community needs and help shape new services or approaches when gaps are identified.
• Champion equity, inclusion, and reconciliation in everyday decisions and program delivery.

People Leadership & Team Development

• Support staff, practicum students, and volunteers to do their best work through coaching, mentorship, and regular feedback.
• Create a positive team culture where people feel valued, supported, and accountable.
• Navigate staffing challenges, performance concerns, and complex situations with confidence and care.
• Ensure team members have the training, tools, and development opportunities they need to succeed.

Funding Stewardship & Accountability

• Oversee program budgets and use resources responsibly to maximize impact for participants and the community.
• Develop reports and funding submissions that clearly demonstrate outcomes and community benefit.
• Ensure funding requirements, organizational policies, and reporting obligations are met.
• Use program data and participant feedback to evaluate results and support continuous improvement.
• Act as a trusted representative of the organization with funders, partners, and community stakeholders.

Qualifications & Experience

We're looking for a collaborative leader with experience working in the community and non-profit sector. The ideal candidate brings:

• A degree in a related field or an equivalent combination of education and experience.
• Several years of leadership experience in community, human services, or social service settings.
• Experience working with, advocating for, or having lived experience within Indigenous, 2SLGBTQIA+, and other historically marginalized communities is considered a strong asset.
• Strong people leadership skills, including coaching, mentoring, and developing others.
• Knowledge of trauma-informed, strengths-based, and culturally responsive practices.
• Experience managing funded programs, reporting outcomes, and demonstrating impact.
• A commitment to equity, diversity, inclusion, and Truth and Reconciliation.
• A valid driver's licence and the ability to meet screening requirements.

Reporting Relationship

This position reports to a Program Director.

Join Our Growing Team

The resounding impact we have on individuals and communities is thanks to our network of passionate, open minded and dedicated staff who are committed to the work they do everyday. We’re always growing and we’re looking for passionate people who want to grow with us! People who are eager to make an impact while continuing to grow their expertise.

We appreciate your interest and thank all of those that apply, but only those selected for an interview will be contacted!