Manager Global Business Process Excellence

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Business Process Excellence — Senior Analyst / Manager

Syntax | Corporate Development Group

Location / Work Model

Montreal | Hybrid | Full-time

Company / Group Overview

Syntax / Business Process Excellence facilitates the design and adoption of unified processes across Syntax's current operations and future acquisitions. The BPE role contributes by improving how the organization designs, executes, and continuously optimizes processes and operating rhythms.

Role Summary

The Business Process Excellence (BPE) team is looking for a Senior Analyst or Manager to drive process excellence across the entire Syntax organization. This includes ensuring alignment between strategy, process design, governance, and delivery outcomes. The role partners with business and enabling teams to identify opportunities, standardize ways of working, and ensure measurable performance improvements. The scope and autonomy of the role will be calibrated to the selected candidate's experience level.

Key Responsibilities

1) Process Excellence & Operating Model

• Translate business needs into standardized process documentation (e.g., process flows, SOPs, governance rules).
• Support adoption of the target operating model by ensuring clarity of roles, decision rights, and process ownership.
• Identify gaps between “as-is” and “to-be” and drive process improvements with measurable outcomes.
• Coordinate process changes across stakeholders to ensure continuity and reduce operational friction.
• Propose process solutions to business process owners based on their requirements.
• Leverage SAP functional expertise (FI/CO, MM, SD) to ensure process designs reflect system capabilities and accounting/operational requirements.

2) ERP & S/4HANA Process Alignment

• Align process design with the SAP S/4HANA target architecture, bridging functional consulting expertise (configuration, functional specifications) with business process requirements during and after the ECC-to-S/4 transition.
• Support ECC-to-S/4HANA process mapping by documenting current-state workflows and defining future-state requirements in collaboration with business teams and process owners.
• Standardize tools, methods, and process frameworks across lines of business to ensure consistency and scalability.
• Contribute to SAP module-level process optimization in partnership with functional and technical teams.

3) Enablement, Change, and Adoption

• Coach and train business process owners and subject-matter experts on process changes, SAP-driven workflows, and tools to ensure adoption across lines of business.
• Support the development of materials (e.g., training guides, job aids, governance packs) and maintain enterprise-wide best practices.
• Participate in change management activities and maintain structured feedback loops across stakeholder groups.

4) Stakeholder Management & Governance

• Act as a bridge between business stakeholders (operations, finance, legal/compliance) and SAP functional/technical teams to ensure process and system alignment.
• Maintain governance forums and ensure follow-through on decisions and action items.
• Act as the enterprise-level process guardian, ensuring continuity of system and process management across lines of business.

5) Integration Planning, Readiness & Execution

• Contribute to integration planning by assessing the target organization’s processes, tools, and governance maturity.
• Support integration workstream design (process, operating model, governance, performance KPIs).
• Identify integration risks (process misalignment, gaps in documentation/training, lack of ownership) and propose mitigations.
• Support or lead process harmonization across acquired/merged entities, including standardization of ways of working.
• Coordinate data/process handoffs between entities to ensure continuity of operations during transition.

6) Benefit Realization & Integration Governance

• Establish tracking for integration benefits (efficiency, cycle time, quality, compliance) and report progress.
• Monitor early-stage performance during the “stabilize” phase and coordinate corrective actions.
• Capture lessons learned and update the process playbook to improve future integration programs.
• Support integration governance (steering committees, RAID logs, action tracking) and ensure process considerations are incorporated into deal timelines and dependencies.

Qualifications

• Bachelor's degree in business, operations, engineering, or related field (or equivalent experience).
• Background in accounting, finance, or SAP functional consulting (FI/CO, MM, SD) including ECC and/or S/4HANA environments is a strong asset.
• 3–7 years of experience in process improvement, process governance, or operating model transformation.
• Experience supporting change and adoption across multiple stakeholder groups.
• Strong analytical skills with the ability to translate process issues into actionable improvements.
• Experience with M&A integration or multi-entity standardization programs is a plus.

Skills & Competencies

• Process thinking and ability to map end-to-end workflows
• SAP functional knowledge (configuration, process flows, module interdependencies)
• Ability to bridge business requirements and ERP system design
• Stakeholder management and facilitation
• KPI design and performance tracking
• Structured problem-solving (root cause analysis, continuous improvement methods)
• Clear communication and documentation discipline
• Ownership mindset; ability to drive issues to closure

Reporting Line / Interfaces

Reports to: EVP, Corporate Development

Key interfaces: Operations, Finance, IT/solutions, HR/Change, Legal/Compliance, Deal/Integration leadership.

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.

• Competitive, above-average compensation
• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!

Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.