Manager - IT Infrastructure

Title: Manager, IT Infrastructure

Department: Information Technology

Position Number: 50074633

Hours of Work: Full-Time, Days

Salary: Class 08 $124,719.47 - $149,663.48 per year + benefits/pension

Union: Non-Union

Location: Kingston General Hospital site

PRIMARY FUNCTION

Behind every patient interaction at Kingston Health Sciences Centre (KHSC) is technology that must work, every minute of every day. As Manager, IT Infrastructure, you will lead the Systems and Network Administration teams, a group of approximately 10 IT professionals, and oversee the core infrastructure that supports all front-line clinical services, departmental operations, corporate functions, KHSC-managed regional infrastructure and business systems. Reporting to the Director of Technology Services, you will be a trusted advisor on infrastructure matters and will develop and implement strategies that advance the hospital’s mission, vision, values and strategic objectives.

In this role, you will recruit and coach a high-performing team, prioritize project and operational workloads, identify problems and deliver strategic solutions, manage operational and capital budgets, and safeguard the privacy, security and integrity of the organization’s data.

You will also help deliver KHSC’s strategy, and you will demonstrate awareness of, and actively promote and support, patient- and family-centred engagement and care.

WHAT YOU WILL DO (RESPONSIBILITIES AND DUTIES INCLUDE):

Keep Operations Strong:

• Help shape and monitor the IT Capital Plan
• Develop the Operating Budget and annual work plan
• Design the right team structure, with the right staffing and competency mix
• Keep systems and technology infrastructure reliable and secure
• Oversee incident management for information technology infrastructure
• Define and track system performance measures
• Negotiate and manage vendor, outsourced and consultant contracts and service level agreements

Deliver Programs and Projects:

• Review programs and projects and provide input on scopes, approaches, solution designs, work plans and budgets
• Create and manage the annual operational and capital budgets
• Ensure technology purchases align with IT architecture standards and broader public sector guidelines
• Anticipate and mitigate risk
• Keep leaders and stakeholders informed of progress

Shape Strategy and Planning:

• Partner with departments, organizational partners and regional partners to align technical plans with corporate and regional strategies
• Shape and monitor the systems and technology elements of the corporate strategy, Annual Corporate Plan and operating plan initiatives
• Prioritize demands, secure resources (capital, staffing and operating) and keep the focus on what matters most
• Stay ahead of technology, industry trends and best practices, as well as provincial and regional healthcare strategies and initiatives

Build Relationships:

• Build lasting relationships with peers, KHSC leaders, Project Managers, IM team members, industry vendors and consultants, and system-level partners

Lead and Develop Your Team:

• Provide leadership, guidance and coaching to staff and other IM team members on educational and career opportunities
• Set annual performance agreements with supervisors
• Recruit, coach and mentor team members
• Manage staffing, supervision, scheduling, development, evaluation and disciplinary actions in accordance with hospital HR policies and applicable collective agreements

NOTE - The above duties are representative but are not to be construed as all-inclusive.

BASIC QUALIFICATIONS:

• College or university degree or diploma in a relevant field (IT, Computer Science or related discipline)
• 5-7 years of progressive experience leading and supporting IT infrastructure and network operations within a complex healthcare environment, including responsibility for enterprise systems, networks, and data centre and/or cloud infrastructure that support 24/7 clinical and business operations
• Technical certification in one or more related fields is an asset: Cisco, Microsoft, cloud-based infrastructure (AWS/Azure), security
• Leadership of enterprise IT infrastructure and network operations in a mission-critical environment
• Strong knowledge of network, server, storage, virtualization, and cloud infrastructure (on-prem and hybrid)
• Experience supporting clinical and business systems requiring high availability, resiliency, and disaster recovery
• Infrastructure incident, problem, and change management in a 24/7 operational setting
• Cybersecurity, privacy, and data integrity principles within a healthcare context
• Vendor, contract, and service level agreement (SLA) management
• Operational and capital budget planning, forecasting, and cost control
• Strategic infrastructure planning aligned to organizational and regional healthcare priorities
• Ability to translate technical concepts for non-technical clinical and operational stakeholders
• Strong people leadership skills, including coaching, performance management, and team development
• Additional non-technical certification is an asset: Project Management Professional (PMP)
• Satisfactory criminal reference check and vulnerable sector search required.

PHYSICAL REQUIREMENTS:

The applicant must be able to meet the physical demands of this position.

KHSC is located on the ancestral lands and waters of the Anishinaabeg and Haudenosaunee and serves a wider geographical area that encompasses many Indigenous communities including Tyendinaga, Katarokwi, as well as communities within the Weeneebayko Area Health Authority. As we partner in care, discovery, and learning to achieve better health outcomes for our communities, KHSC is committed to actively advocating for and acting upon the Truth and Reconciliation Committee’s Calls to Action on Health.

Unless specifically stated, all job postings are for existing positions at KHSC. KHSC is committed to recruitment practices that support and contribute to building a respectful, diverse and inclusive workplace in compliance with legislation such as the Employment Standards Act and Accessibility for Ontarians with Disabilities Act. We welcome all applications from women, racialized persons, persons with disabilities, Indigenous Peoples, persons in the 2SLGBTQIA+ community, and members of other equity deserving groups.

Kingston Health Sciences Centre may use artificial intelligence systems to assess and screen applicants. All hiring decisions are made in accordance with KHSC policies and applicable employment legislation.

We thank all applicants, but only those selected for next steps will be contacted. Kingston Health Sciences Centre is committed to inclusive and accessible employment practices. If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team.